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Paid Search Strategist

ABOUT OUR INTERNAL MARKETING DEPARTMENT:

Our Internal Marketing Team handles all marketing efforts for Miles IT, creating impactful strategies for reaching prospects and customers. This team develops key marketing initiatives, increases brand awareness through content & design, and collaborates with internal experts to drive success. If you’re passionate about marketing, we could be a great fit!

 

Miles IT is looking for a Paid Search Strategist to join our Internal Marketing team. In this role, you will be responsible for optimizing high-performing paid search campaigns across various platforms (e.g., Google Ads, Bing Ads) to achieve business objectives.

 

You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing. Our ideal candidate has expertise in Google Ad platforms, experience with ad copywriting and the ability to take direction to come up with strategic solutions.

TYPICAL RESPONSIBILITIES OF A PAID SEARCH STRATEGIST:

  • Continual optimization of paid search ads (Google, Bing, etc.)
  • Conversion rate optimization
  • Conduct Landing page research
  • Conduct keyword research
  • Monitor budget and spending

REQUIRED:

  • 5 years of experience with demonstrated success in B2B Google Ads
  •  Expertise in Google Ads platform (Updated Certifications required)
  • Understanding of CRO (conversion rate optimization)
  • Experience with ad copywriting
  • Ability take direction and be strategic about solutions

PREFERRED:

  • Understanding of IT/Technology Service businesses
  • Strong understanding of Bing and other (potentially) social ad platforms
  • Ability to take initiative and uncover opportunities independently 

Apply now to these Locations

Please select your desired location to begin your application:

Remote – Work from Home, India

 

Available Shifts:

10:30 AM to 7:30 PM IST -OR- 11:30 AM to 8:30 PM IST

Administrative & Recruiting Coordinator [India]

ABOUT THE ADMINISTRATIVE & RECRUITING COORDINATOR:

Are you a critical thinker, problem solver that enjoys jumping from one task to the next? Do you pick up things quickly and enjoy figuring things out on your own, while constantly learning something new?

Our ideal candidate thrives on challenges and enjoys solving problems in a fast-paced environment. We need someone with high levels of enthusiasm and a positive “can-do” attitude that is focused on getting the job done. Being skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion is a must.

If this rings true for you then the Miles’ Remote India Office Team is the place for you and your career aspirations!

A TYPICAL DAY AS AN ADMINISTRATIVE & RECRUITING COORDINATOR:

  • General Administrative Support for Miles IT 
  • Assist candidates in the application & interview process
  • Communicate in a timely manner to internal team members & candidates
  • Assist in onboarding new team members

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REQUIRED:

  • Passionate & Avid User of Technology (Business Software, Websites, Mobile Apps)

  • Excellent Communication & Time Management skills

  • Detailed Oriented & Strong Analytical skills

  • Cooperative Team Player with Excellent Interpersonal skills

  • Intermediate Use & Knowledge of Microsoft Office and/or G-Suite (Google)

IT Support Consultant (Tier 1) [India]

About the IT Support Team

Our support team is broken down into two main groups. The first tier is our first responders, tasked with receiving all support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. When this occurs, the tasks are handed off to our reinforcements group.

 

The Support Consultants are members of our Tier 1 first responder group who spend their day working on a variety of issues for our customers. We take great pride in being responsive and helping people accomplish more with the use of technology. Elevate your problem-solving skills to new heights and make a meaningful impact in resolving challenging technical issues.

 

Common issues that you will work on include desktop, server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

  • You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work
  • You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
  • You love Helping People Accomplish More through supporting IT systems.
  • You’d like to be surrounded by team members that you can learn from and collaborate with
  • You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance
  • You want to work in a role that consistently provides you with the ability to go home on time

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REQUIRED:

  • At least 1 year of experience working in an IT role
  • Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
  • Excellent organizational skills
  • Excellent communication skills and professionalism
  • Strong passion for working with information technologies

PREFERRED:

  • 1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk Certifications such as A+, CCNA, etc.

     

  • Degrees in Information Systems or similar

     

  • Experience providing IT Support for businesses

AVAILABLE SHIFTS:

Our India IT Support team works 6:30pm – 3:30am IST

Apply now to these Locations

WordPress Developer

ABOUT THE WEBSITE DEVELOPER:

Miles IT is looking for a Website Developer to join our Striven team. The primary focus of the Website Developer is to ensure optimal functionality and user experience in all websites, landing pages and any other online digital assets that we develop.

You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing. Our ideal candidate will have proficiency in utilization of web development technologies such as HTML, CSS, JavaScript and PHP.

A TYPICAL DAY AS A WEBSITE DEVELOPER:

  • Develop new custom forms, formats, and other printable documents for project customers, mainly in the Striven platform, using HTML/CSS/PHP/JavaScript. Develop printable formats according to design mockups / existing customer documents.
  • Perform development updates to our existing websites for user guides for customers (mostly WordPress). Update versions of plugins, WordPress, and PHP.
  • Troubleshoot issues on our own websites as needed.
  • Improve performance of aspects of WordPress websites we support such as site speed.
  • Work with the design, content, marketing technology, and project management teams collaboratively.

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REQUIRED:

  • 1+ years of work experience with custom WordPress website development (ability to code without page builders)
  • Experience with WordPress Development, HTML/CSS, PHP, JavaScript
  • Patience and ability to work collaboratively, willingness to help out the team, strong work ethic, attention to quality/detail

PREFERRED:

  • BA and 2+ years of work experience with WordPress website development (ability to code without page builders)
  • Experience working with Tailwind CSS, Git
  • Ability to communicate about complex development concepts to customers when needed

Apply now to these Locations

Please select your desired location to begin your application:

Remote – Work from Home, India

 

Available Shifts:

10:30 AM to 7:30 PM IST -OR- 11:30 AM to 8:30 PM IST

Marketing Coordinator – India

ABOUT OUR MARKETING COORDINATOR:

We are looking for a professional and energized Marketing Coordinator to support the Miles IT Team. If you love helping people and have a passion for web development, we want to meet you! You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing.

 

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

 

If you’re extroverted, love solving problems, enjoy engaging with people all day long, understand the balance of being professional but also personable, can handle high pressure-then we have an amazing opportunity for you… We’re looking for a person who loves to solve problems, please customers (including angry ones) and are consistently dedicated to solving problems quickly, respectfully. You must be willing to leverage technology, systems, and processes to accomplish the impossible.

A TYPICAL DAY AS A MARKETING COORDINATOR:

  • Maintain and exceed our quality expectations for customer services, by providing accurate and prompt answers to all customer requests.
  • Coordinate with developers and other team members as needed during your shift. May include assistance prioritizing tasks or reaching out to customers for additional information
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken. Identify and assess customers’ needs to achieve satisfaction
  • Communication & Clear Explanation of details relating to an issue with the clients and team members through email phone chat and etc
  • Perform research for various marketing-related initiatives, such as investigating and comparing platforms or partnerships.
  • Data collections & sharing, such as: Add and reconcile expense tracking, Miles IT GMB management, gathering and sharing reviews, LinkedIn Audience building, email scheduling, following a documented process to test conversions, scheduling meetings and emails, password updates

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REQUIRED:

  • Education & Experience: High School Diploma (or equivalent)

  • G-Suite (or Microsoft, etc.) proficiency, calendar management

  • Effective verbal and written communication skills, organization & planning, flexibility (ability to multi-task and change gears effectively), decision-making, time management skills, attention to detail, managing and following processes

  • CRM or ERP Software a plus

  • Shift Requirement:
    Month 1 2:30pm – 11:30pm IST for orientation and training
    Standard Shift 10:30am – 7:30pm IST OR 11:30am – 8:30pm IST

PREFERRED:

  • Education & Experience: Bachelor’s Degree or Equivalent Practical Experience (Marketing Degree, Project Management experience, PMI Certification, Certified Scrum Master)
  • Experience using Project Management software (Asana, Jira, BaseCamp), CRM experience (HubSpot, SalesForce, Zoho) fast typing speed (75+ WPM)
  • Self-driving, independent worker, fast learner, continuous improvement, resourcefulness, emotional intelligence

Apply now to these Locations

Senior IT Support Specialist (Tier 2) [India]

About the IT Support Team

Our IT Support Team is seeking to hire experienced IT professionals to join our reinforcement group. When our clients have a request or issue that requires more technical troubleshooting than our first responders can provide, our reinforcement group steps in to handle the task.

 

The Support Specialist and IT Consultant roles are members of the reinforcements group and spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier.

 

Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

  • You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work
  • You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
  • You love Helping People Accomplish More through supporting IT systems.
  • You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business
  • You’d rather spend most of your time on challenging issues rather than common day to day IT support requests
  • You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.
  • You’d like to spend a part of your day mentoring others with less experience
  • You’d like to be surrounded by team members that you can learn from and collaborate with
  • You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance
  • You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

  • 1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
  • Experience working on a technical support team, at a tier 2 or tier 3 level
  • Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
  • Excellent organizational skills
  • Excellent communication skills and professionalism
  • Strong passion for working with information technologies

Don’t have these qualifications, but still interested in joining the Miles IT team? You may want to consider our IT Support Consultant or IT Internship 0pportunities.

PREFERRED:

  • 3 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization working on a help desk

AVAILABLE SHIFTS:

Our India IT Support team works 6:30pm – 3:30am IST

Apply now to these Locations

Striven Customer Support [India]

ABOUT OUR CUSTOMER SUPPORT ROLE:

We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

 

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.

 

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

A TYPICAL DAY IN STRIVEN SUPPORT:

  • Be responsive and relentless in providing support to Striven customers
  • Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
  • Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
  • Confirming issues have been fixed and communicated back to the customer accordingly
  • Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
  • Work with customers to learn about change requests they wish to have within the system
  • Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

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REQUIRED:

  • Ability to work independently and as part of a team

  • Incredible communication

  • Prioritization and organization skills

  • Adaptability to process changes

  • Multitasking abilities

  • Attention to detail

Preferred:

  • Associate’s Degree
  • Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
  • 3+ years of experience in Excel or Google Sheets
  • Strong understanding of spreadsheet formulas and functions
  • Experience with data analysis and visualization
  • Excellent communication and problem-solving skills
  • Strong documentation skills

Software Quality Assurance Engineer

ABOUT THE SOFTWARE QA POSITION

Do you love to hunt bugs, identify issues, report them, and see that they’re dealt with? We’re looking for a quality assurance engineer to help us maintain our high level of quality and reliability. We need someone who utilizes a variety of analytical techniques to solve problems and is meticulous with detail.

 

Do you love building a strong sense of teamwork and purpose with the ability to share ideas and provides feedback diplomatically? If you enjoy taking part in various projects, assessing software quality by designing and implementing software testing processes, we want to talk to you!

A TYPICAL DAY AS A SOFTWARE QUALITY ASSURANCE ENGINEER:

  • Perform different types of testing such Manual Tests, Automated Tests, End to End Tests, Regression Tests, Performance & Load Testing.
  • Develop and maintain comprehensive Test Plans & Test Cases based on provided Requirements, User Stories &  Acceptance Criteria.
  • Execute tests as specified in the developed test plans & clearly document all quality issues you find to allow the team to easily reproduce & address the issues.
  • Troubleshoot quality issues reported by our team & end-users to find the root cause to allow the team to address the issues.
  • Improve QA processes by making recommendations & suggestions.

REQUIRED:

  • Bachelor’s degree in either Information Systems, Computer Science or other major related to business or information technology.

  • At least 1 year experience performing software testing in a business software environment

PREFERRED:

  • Experience with troubleshooting & supporting web-based applications.
  • Experience & knowledge on following database platforms (MS SQL & MYSQL).
  • Experience & knowledge on web-based development technologies (ASP.NET, Angular, React) and mobile applications (Android & iOS).
  • Experience with developing automated test scripts.
  • Experience in Agile/Scrum methodologies

AVAILABLE SHIFTS:

11:30am to 8:30pm IST

WordPress Developer

ABOUT THE WEBSITE DEVELOPER:

Our Internal Marketing Team handles all marketing efforts for Miles IT, creating impactful strategies for reaching prospects and customers. This team develops key marketing initiatives, increases brand awareness through content & design, and collaborates with internal experts to drive success.

 

Miles IT is looking for an experienced WordPress Developer to join our Internal Marketing team. The primary focus of the WordPress Developer is to ensure optimal functionality and user experience in all websites, landing pages and any other online digital assets that we develop. You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing.

A TYPICAL DAY AS A WORDPRESS DEVELOPER:

  • Use design mockups to develop new custom websites for project customers, mainly in the WordPress platform, using HTML/CSS/PHP/JavaScript. 
  • Perform development updates to existing websites for customers (mostly WordPress), including updating versions of plugins, WordPress, and PHP.
  • Utilize Git for version control throughout the development process.
  • Troubleshoot issues on customer’s websites as needed.
  • Improve performance of aspects of WordPress websites we support such as site speed.
  • Work with the design, content, marketing technology, and project management teams collaboratively.
  • Develop landing pages and other marketing assets for customers- platforms used may include WordPress, HubSpot, Pardot/Salesforce, and Marketo.
  • Develop compelling landing pages and other marketing materials for our customers, leveraging platforms like WordPress, HubSpot, Pardot/Salesforce, and Marketo.

REQUIRED:

  • 1+ years of work experience designing and customizing websites using WordPress with the ability to code without page builders.
  • Solid knowledge of PHP programming to develop custom functionality, modify plugins, and troubleshoot complex website issues.
  • Experience using Git for version control, managing code changes and collaboration
  • Experience with HTML, CSS, and JavaScript for front-end development
  • Patience and ability to work collaboratively, willingness to help out the team, strong work ethic, attention to quality and detail
  • Passion for front-end web development that is evident in the energy applied to producing high-caliber work.
  • Ability to prioritize multiple tasks and complete them by target dates while maintaining attention to detail.

PREFERRED:

  • Education & Experience: BA and 2+ years of work experience with WordPress website development
  • Expertise with JavaScript, Tailwind CSS, Git, HubSpot, Pardot/Salesforce, Google Analytics/Google Tag Manager
  • Ability to communicate about complex development concepts to customers when needed

Apply now to these Locations

Please select your desired location to begin your application:

Remote – Work from Home, India

 

Available Shifts:

1 AM to 10 AM EST / 10:30 AM to 7:30 PM IST
OR
2 AM to 11 AM EST / 11:30 AM to 8:30 PM IST

Full Stack Software Developer (.NET/SQL)

ABOUT THE SOFTWARE DEVELOPER POSITION

As a Software Developer at Miles IT, you will have the opportunity to work with cutting edge technologies and a highly-skilled development team in developing customized software for our small to medium-sized business clients.

Our clients’ needs vary from e-commerce and web portals to ERP systems that integrate with everything from accounting software, to mobile apps, to BI / Reporting tools, etc.

Have a chance to work with innovative thinkers and a wide range of technologies as part of the solutions we provide our customers.  This is in an incredible opportunity to build a career with a company that allows you to continually develop your skills and experience.

A TYPICAL DAY AS A SOFTWARE DEVELOPER:

  • Work on a project team to develop a cloud based ERP system
  • Develop responsive front-end data driven interfaces, using modern web standards with a focus on usability and access from multiple platforms and devices
  • Architect and develop back-end server side/client side components, including configuration and deployment on server platforms
  • Ability to manage your workload to meet the goals provided
  • Ability to break down modules to smaller workable components.
  • Debugging & Troubleshooting
  • Optimize and Improve existing systems through ongoing enhancement projects

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REQUIRED:

  • Bachelor’s degree in related field such as computer science, MIS etc

  • 2 years of development experience with .NET, SQL and front end technologies

  • Modern Web Development Techniques & Technologies:  JavaScript, HTML5, CSS3, jQuery, Bootstrap

  • Experience with frontend frameworks (eg: vue.js, react.js, angular.js, knockout.js)

  • .NET – C#, ASP.NET MVC, Web API

  • Microsoft SQL Server

  • Source Control, GIT

PREFERRED:

  • Reporting Tools (SQL, Telerik)

  • Agile Methodologies

  • Azure

  • Flexibility and resourcefulness in design and development Experience in Agile Methodologies is plus

  • Experience in working with CRM,HR, ERP software products

AVAILABLE SHIFT:

11:30am IST to 8:30pm IST

Apply now to these Locations

Software Developer

ABOUT THE SOFTWARE DEVELOPER POSITION

“The best way to predict the future is to invent it.” – Alan Kay

 

Miles IT fosters an energetic and inspiring work environment that enables personal growth and career advancement. We embrace change and innovation, valuing new ideas and continuously evolving.

 

On our Software Development Team you are encouraged to continuously develop skills and technical mastery through certifications and mentorship to stay relevant with current industry standards. We are focused on being better today than we were yesterday individually and as a division.

 

You have access to a supportive team to learn and grow with as well as lean on for support. Experienced team members are always willing to help and ensure that developers are never without direction and guidance.

A TYPICAL DAY AS A SOFTWARE DEVELOPER:

  • Full Stack Development of Web and Computer Applications based on user requirements and solution architecture as documented by Business Analyst, and specifications by Software Development Lead.
  • Perform Tasks related to maintaining, supporting, and advancing production systems including analysis & troubleshooting of reported issues, as well as bug fixing.
  • Performing regular proactive maintenance on systems and databases
  • Enhance and extend functionality on existing systems through planned minor updates and more significant projects
  • Publish updates to production systems (hotfixes, planned version releases)
  • Perform Business Logic and Functional Type Testing on completed development work
  • Participant in all software support related activities including daily standup meetings, prioritization, work planning, and update reviews.
  • Assist Software Development Lead  in Solution Architecture & Database Design (when needed)
  • Participant in all software project related activities including daily standup meetings, backlog grooming (when needed), sprint planning, sprint review and sprint retrospective meetings

REQUIRED:

  • Bachelor’s Degree in a related field and at least 2-3 years of Full Stack Web Application Development Experience
  • Full-stack development experience using the following technologies:  .NET – C# or Angular or PHP, SQL Databases (MS SQL or MySQL), JavaScript, HTML, CSS3, Bootstrap

PREFERRED:

  • Education & Experience:  Business Minor, Accounting, Business Process Analysis, Technical Writing, Agile/SCRUM
  • Software Development:  NoSQL Databases, React, Python, Ruby, User Experience, Web Design, Human-Computer / User Interface Design

AVAILABLE SHIFT:

2:30 PM – 11:30 PM IST or  8:30 PM – 5:30 AM IST

Apply now to these Locations