Complete No-Contract IT Package for Businesses
- 24/7 Live Support
- Guaranteed <1 Hour Response
- $1 Million Security Guarantee
You get all of these benefits and more with the Miles Assurance Plan (MAP). The road to better IT starts here!
Complete No-Contract IT Package for Businesses
- 24/7 Live Support
- Guaranteed <1 Hour Response
- $1 Million Security Guarantee
Get Your Quote Today
COMPREHENSIVE IT SERVICES BUNDLE
What’s Included In The Miles Assurance Plan
The Miles Assurance Plan (MAP) is Miles IT’s all-encompassing IT package, including everything you need to keep your business running smoothly. Leave the IT to us!
☑️24/7 Live Helpdesk Support
☑️Unlimited Remote & Onsite Support
☑️End-to-End Cybersecurity
☑️Comprehensive IT Systems Assessment
☑️Complete User Device Management
☑️Ongoing Maintenance & Monitoring
☑️Regular Consultation
MAP BENEFIT SPOTLIGHT
Cybersecurity That Never Sleeps
See how our security safeguards, all included in the MAP, help protect your business from the latest cyber threats.
24/7 SOC Team
Our security team is always available to respond to questions and check your systems, at any time of day or night.
Fast Incident Response
Fast, precise, and knowledgeable—our experts respond to threats immediately and work quickly to remediate them.
Proactive Monitoring & Maintenance
Security assessments, advanced malware protection, software patching, consistent monitoring, and more to stop bad actors in their tracks.
Compliance Guidance
Get help navigating security questionnaires and updating technical controls, whether you need to follow HIPAA, PCI, SOC, NIST 800-171, or another industry regulation.
CUSTOMER TESTIMONIAL
“They value really good, quick response time. They get it done right the first time.”
– Dan Berger, President, Berger Rental
Hear from one of our clients about how his company benefits from Miles IT’s quick response time and all-in-one IT package.
Average response time
Years of experience
Live Support
BENEFITS OF THE MAP
All-In-One IT: A Game-Changer For Businesses
Discover how the MAP provides access to comprehensive technology solutions at a fraction of the cost.
Dedicated Experts. Imagine having a full team of IT experts—support staff, network specialists, security experts—all dedicated to your business.
Reduced Costs. Choosing the MAP gives you access to your own dedicated IT team and the top technology tools, without having to hire additional staff or maintain expensive subscriptions.
Predictable IT Budget. With the MAP, you’ll get predictable IT costs and complete transparency, allowing you to plan better and smarter as your business grows.
Plan Flexibility. Needs change, and we get that. The MAP is month-to-month, unlike other service plans, so you can easily adjust coverage as your needs shift.
RAVING FANS
See Why People Love The MAP
Tammy Jersey
President
Keith Waycaster
CEO
Josh Cluff
Owner
David Dickie
President
Why Should You Choose The MAP?
See why many businesses are choosing the Miles Assurance Plan for all of their IT support & security needs.
Unmatched Industry Expertise
We organize our teams by vertical, giving our experts unparalleled insights into your business needs, processes, & systems.
25+ Years of Experience
Miles IT understands both business & technology, guiding you to the smartest IT decisions to strengthen your business ventures.
Consistency & Continuity of Service
With our full team of IT professionals, someone is always available to help. Plus, you’ll work with the same experts every time—team members who understand your unique business and IT environment.
Guaranteed <1 Hour Response Time
Our teams are FAST. We’re driven by our slogan, “You Request, We Respond, It Gets Done!” to provide the best possible service.
CLIENT SPOTLIGHT
Troubleshooting thousands of IT tasks over 10+ years
Discover how an engineering firm relies on the MAP to expedite support tasks and reduce downtime.
24/7 Unlimited IT Support
Multiple team members are dedicated to the client’s support issues so tasks are completed fast with minimal downtime.
Local IT Support for 6 Locations
Our thorough understanding of the client’s IT infrastructure ensures personalized support for each of their offices.
10+ Year Partnership
The client continues to be a MAP customer and stays ahead in their industry thanks to our ongoing IT support and active consultation.
Solving Common IT Challenges with the MAP
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Slow IT Response
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Problem: IT issues don’t get resolved fast enough.
Our Fix: We guarantee fast response times as part of the MAP, so you can get back to work quickly.
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Frequent IT Issues
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Problem: Constant IT hiccups, from slow networks to computer crashes, eat up valuable work time.
Our Fix: The MAP includes proactive maintenance & monitoring, catching small issues before they turn into larger-scale incidents.
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Weak Cybersecurity Measures
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Problem: Lax cybersecurity can open you up to cyberattacks, which can lead to financial penalties, legal repercussions, and reputational damage.
Our Fix: Cybersecurity is included as part of the MAP, giving you peace of mind that your data is protected and secure.
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Lack of Compliance Guidance
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Problem: Compliance can be overwhelming, and non-compliance can result in severe consequences.
Our Fix: Our compliance experts can guide you through the compliance process and help to ensure your processes and systems align with industry requirements.
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Unfocused IT Strategy
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Problem: Without a defined IT strategy, you can fall behind competitors and rely on outdated systems.
Our Fix: IT strategy consultation is included with the MAP, so you can take advantage of the newest innovations and prepare your business for the future.
FAQ
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What is the Miles Assurance Plan (MAP)?
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The MAP is Miles IT’s all-in-one managed IT services package. It includes everything you need to keep your business IT running smoothly and securely, from 24/7 IT helpdesk support to comprehensive cybersecurity & proactive maintenance.
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Why should I choose the MAP?
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The MAP is unique because it provides access to a full suite of IT services and a team of experts at a fraction of the cost. It’s also a month-to-month plan, ensuring flexibility as your IT needs change. It’s a great choice for any business looking for an all-in-one IT solution.
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What are the benefits of the MAP?
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The MAP includes many IT services to ensure your business runs smoothly. These services include 24/7 live IT support, unlimited remote & onsite support, powerful cybersecurity & monitoring, and more. With the MAP, you’ll work with the same IT team every time—experts with deep knowledge of your industry and your main business processes & systems. We’re always here to answer your questions and resolve any issues.
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I have an internal IT team. Can I still choose the MAP?
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Of course! Our MAP team members can partner alongside your in-house team, filling in any gaps and providing backup support as needed. Whether you need extra help with cybersecurity, compliance, or day-to-day IT efforts, we’re ready and available to assist. Contact us for a custom quote.
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Does the MAP support a hybrid workforce?
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Yes! The MAP supports all types of workforces, from fully in-person to fully remote to hybrid. Our onsite specialists can come to your office locations as needed to resolve any issues you may be having, and our remote team members can resolve any issues remotely. We regularly work with clients who follow hybrid models.
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How does the MAP differ from traditional IT support?
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The MAP offers proactive, continuous monitoring and maintenance to prevent issues, with predictable month-to-month pricing and comprehensive service coverage. Traditional IT support typically operates on a reactive “break-fix” model, addressing problems only when they occur. A regular IT support model can lead to high, unexpected costs and increased downtime.