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Customer Support Representative [USA]

$30,000 – $32,000


Remote – Work From Home


 

ABOUT OUR CUSTOMER SUPPORT ROLE:

We are looking for a professional and energized Customer Service Representative to support the Miles IT Team! If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

 

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

 

If you’re extroverted, love solving problems, enjoy engaging with people all day long, understand the balance of being professional but also personable, can handle high pressure-then we have an amazing opportunity for you… We’re looking for a person who loves to solve problems, please customers (including angry ones) and are consistently dedicated to solving problems quickly, respectfully. You must be willing to leverage technology, systems, and processes to accomplish the impossible.

A TYPICAL DAY IN CUSTOMER SUPPORT:

  • Assisting in training and how-to questions on system usage for all-in-one business software through screen-shares, phone calls, discussion, and chat tools
  • Troubleshooting system bugs and escalating to the development team for fixes with clear steps on how to recreate the bug
  • Confirming bugs have been fixed and communicated back to the customer accordingly
  • Work with customers to learn about change requests they wish to have within the system

marketing graphic design team

it team

bss team

REQUIRED:

  • Strong organizational, computer and communication skills.

  • Ability to work in a fast-paced environment with attention to detail.

  • Excellent multi-tasking abilities.
  • Proficiency with Google and Microsoft applications

  • Docs/Word, Sheets/Excel, Slides/PowerPoint, and Gmail/Outlook.

  • CRM or ERP Software a plus

Preferred:

  • Associate’s Degree
  • Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
  • Experience with previous software such as Quickbooks, Salesforce, etc.
  • Excel experience (ability to handle basic formatting and equations) and basic skills with other MS Office tools.

A Company Of Caring Friends

Miles IT has consistently been recognized as one of Philly’s Best Places to Work. We strive to provide a fun and friendly work environment and believe that hard work and happiness can go hand-in-hand.

 

Whether you work remotely or in person, you’ll have the opportunity to connect with teammates at company events, pursue common interests in our employee-run clubs, and support and encourage each other’s career development.

Company Benefits

Medical, Dental, and Vision insurance

401k with company match

Flexible spending account

Supplemental insurance plans

Paid time off that rolls over each year

Tuition assistance

Paid holidays

Are You Driven To Accomplish More and Able To Prove It?

Miles IT is a group of highly motivated people who believe in working together to accomplish more.