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RAPID RESPONSE IT SUPPORT

Get immediate IT Support. We are always ready to help you!

Our professionals are committed to providing your company with fast and stress-free IT support services. We’ve got you covered, 24/7.

Get Help Now

 

What’s included in our IT Support

Looking for ongoing support and security? Check out our managed IT services.

  • Dedicated Teams

    Receive expert assistance and fast resolution with a Miles Support Team assigned specifically to your business. They have a strong understanding of your unique business needs & systems and are ready to help.

  • Technology Support

    We provide support for all business computing equipment, including workstations, laptops, tablets, and smartphones. Enable your staff to be more productive and excel in their roles.

  • Emergency Response

    Gain 24/7 emergency support for any break or fix needs. Our services are available all the time, 24/7/365 – after hours, weekends, and holidays. We’re always here when you need it most. We GUARANTEE a 1-hour response, but we’re typically much faster!

  • Touchless Support

    Our team can install and configure workstations, laptops, tablets, and more for supported users. Set your business up for success with well-running technology.

  • Vendor Escalation

    We can handle vendor-specific issues so you don’t have to. Save time for your staff and focus on your business.

<51
Seconds Average
Response Time
24/7
Live
Support
500+
Employees

You Request. We Respond. It Gets Done!®

The typical hold time in the IT industry is 20 to 30 minutes. At Miles IT Company, your phone calls and emails are expedited through Miles Expert Connect.

 

Our proprietary process IDs and connects you instantly with an IT support expert on your team.

 

Our average time for a live technician to answer the phone for an IT support request is just 50.15 seconds!

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Case Study

We improved system security and collaboration for this customer

Time is essential for any business. Our rapid response and rollout team completely revamped this customer’s workstations without disrupting their current work processes.

VIDEO TESTIMONIAL

“We’ve noticed how impactful it is just having somebody there in person to help people with their issues.”

Being an international company in constant operation, this client needs 24/7 IT support so that all users can receive assistance no matter where or when they work.
 

Our team provides rapid response support, both remotely and locally, to help MD7 staff get back to work quickly and increase productivity. 
 

MD7 particularly recognizes the power of having a support team onsite to resolve issues:
 

“It really has been huge… [seeing] somebody working on it helps calm the situation and gives people confidence that things are moving forward and the issue is being worked on.”
 

Scott Belie
 

MD7

LEAVE YOUR TECHNOLOGY TO US

Experience our stress-free projects!

Need help to complete your next initiative? Rely on our team and proven process to ensure it gets done.
 
We provide complete project management, implementation, and testing.
 
If you’ve already planned or started a project but need help, leverage our team and resources to cross the finishline, fast!

HELPING PEOPLE ACCOMPLISH MORE

Raving Fans

We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!

Jonas Holz

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Google Icona month ago

Very competent, fast and friendly IT support. If I owned my own company and had IT problems, I would not hesitate to approach Miles IT and want to enter into a long-term cooperation. Miles IT has been able to help me in absolutely every situation to my greatest satisfaction and has made my working life extremely easier.

Martin Laderman

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Google Icon3 months ago

Been using their services for approximately 20 years. I have only positive things to say, but more importantly the results that they have given my company. Is unprecedented. Not only is their customer service, excellent. But the knowledge and expertise of the IT individuals. Is the best I’ve ever experienced.

Gina Thiesfeldt

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Google Icona year ago

The tech’s at Miles IT are knowledgeable, friendly and helpful. I can’t say enough good about them. They always seem to go above and beyond and not only fix my issues but also explain things so we don’t have future issues. They are patient and thorough. I highly recommend working with the Miles IT team!

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