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Helpdesk Coordinator

$30,000 -$32,000

Remote – Work From Home, USA



We’re looking for a motivated and highly organized Helpdesk Coordinator to join our growing team! In this vital role, you’ll be the first point of contact for our valued clients putting yourself in the shoes of the customer, and providing a friendly and professional voice to coordinate assistance.

If you’re extroverted, enjoy engaging with people all day long, understand the balance of being professional but also personable, and can handle high pressure- then we have an amazing opportunity for you… You’ll leverage your strong organizational skills to answer phone calls, gather information efficiently, and schedule on-site IT visits with qualified technicians, ensuring a seamless experience for everyone involved.


  • Manage communication channels to provide responsive service to customers and coworkers
  • Manage and dispatch field technicians onsite to customer locations worldwide
  • Work independently, utilizing written instructions and reference materials to ensure accurate execution of established procedures
  • Assist the IT division with various administrative processes regarding billing, project management, and onboarding new customers
  • Other administrative items as necessary

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  • High School Diploma or equivalent
  • Proficiency in Microsoft Office Suite, particularly Excel
  • Excellent phone communication skills, both following scripts and handling unscripted inquiries
  • Strong organizational, computer literacy, and written & verbal communication skills
  • Adaptability, multitasking proficiency, and meticulous attention to detail
  • Thrives in a fast-paced environment


  • Administrative or customer support experience
  • Advanced Microsoft Office Suite and Google Workspace skills, with a focus on Excel
  • Experience with CRM/ERP systems
  • Thrives in collaborative environments with a passion for problem-solving
  • Comfortable working independently and under guided instruction
  • Proven ability to follow and execute written protocols with accuracy


Remote, Work from Home, USA



7:00 AM – 4:00 PM (EST)

8:00 am – 5:00 PM (EST)

9:00 AM – 6:00 PM (EST)

10:00 AM – 7:00 PM (EST)

A Company Of Caring Friends

Miles IT has consistently been recognized as a Best Place to Work. We strive to provide a fun and friendly work environment and believe that hard work and happiness can go hand-in-hand.


Whether you work remotely or in person, you’ll have the opportunity to connect with teammates at company events, pursue common interests in our employee-run clubs, and support and encourage each other’s career development.

Building an inclusive, welcoming work environment

At Miles IT, everyone matters and belongs. We uplift diverse voices and celebrate people of all backgrounds and walks of life. Our team is dedicated to creating a caring environment where everyone feels seen, heard, and respected for who they are.


Our beliefs aren’t just words on a poster—we live them every day. As a company, we’re committed to ongoing education and growth so our employees succeed and thrive.

  • We keep our people and their families top-of-mind.
    Flexible time policy, full suite of company benefits, and outings for teammates & families to enjoy together.
  • We advocate for what we believe is right.
    Our team members are encouraged to speak up and share their perspectives—we believe that real impact comes from thoughtful listening and understanding.
  • We champion continual development and growth.
    Through career development, Miles U sessions, and manager training, we ensure every team member has equal access to learning and leadership opportunities.

We strive to help people accomplish more through technology and believe that true innovation starts with an inclusive, caring work environment.

Company Benefits

Medical, Dental, and Vision insurance

401k with company match

Flexible spending account

Supplemental insurance plans

Paid time off that rolls over each year

Tuition assistance

Paid holidays

Are You Driven To Accomplish More and Able To Prove It?

Miles IT is a group of highly motivated people who believe in working together to accomplish more.