About the IT Support Team
Our support team is broken down into two main groups. The first tier is our first responders, tasked with receiving all support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. When this occurs, the tasks are handed off to our reinforcements group.
The Support Consultants are members of our Tier 1 first responder group who spend their day working on a variety of issues for our customers. We take great pride in being responsive and helping people accomplish more with the use of technology. Elevate your problem-solving skills to new heights and make a meaningful impact in resolving challenging technical issues.
Common issues that you will work on include desktop, server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.
THIS ROLE IS FOR YOU IF:
- You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work
- You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
- You love Helping People Accomplish More through supporting IT systems.
- You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business
- You’d rather spend most of your time on challenging issues rather than common day to day IT support requests
- You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.
- You’d like to spend a part of your day mentoring others with less experience
- You’d like to be surrounded by team members that you can learn from and collaborate with
- You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance
- You want to work in a role that consistently provides you with the ability to go home on time
REQUIRED:
- 1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
- Experience working on a technical support team, at a tier 2 or tier 3 level
- Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
- Excellent organizational skills
- Excellent communication skills and professionalism
- Strong passion for working with information technologies
- This position entails performing support work for various clients while being stationed at a client facility in your local area. You may work in a rotation in the future at the client site, where one week you will be at the client location, the next you’ll be working remotely from home.
PREFERRED:
-
3 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization working on a help desk
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A Company Of Caring Friends
Miles IT has consistently been recognized as a Best Place to Work. We strive to provide a fun and friendly work environment and believe that hard work and happiness can go hand-in-hand.
Whether you work remotely or in person, you’ll have the opportunity to connect with teammates at company events, pursue common interests in our employee-run clubs, and support and encourage each other’s career development.
Building an inclusive, welcoming work environment
At Miles IT, everyone matters and belongs. We uplift diverse voices and celebrate people of all backgrounds and walks of life. Our team is dedicated to creating a caring environment where everyone feels seen, heard, and respected for who they are.
Our beliefs aren’t just words on a poster—we live them every day. As a company, we’re committed to ongoing education and growth so our employees succeed and thrive.
- We keep our people and their families top-of-mind.
Flexible time policy, full suite of company benefits, and outings for teammates & families to enjoy together. - We advocate for what we believe is right.
Our team members are encouraged to speak up and share their perspectives—we believe that real impact comes from thoughtful listening and understanding. - We champion continual development and growth.
Through career development, Miles U sessions, and manager training, we ensure every team member has equal access to learning and leadership opportunities.
We strive to help people accomplish more through technology and believe that true innovation starts with an inclusive, caring work environment.
Company Benefits
Are You Driven To Accomplish More and Able To Prove It?
Miles IT is a group of highly motivated people who believe in working together to accomplish more.
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