ABOUT SOFTWARE SUPPORT
Are you a critical thinker, problem solver that enjoys jumping from one task to the next? Do you pick up things quickly and enjoy figuring things out on your own, while constantly learning something new?
Do you truly care about serving customers and you are willing to go above and beyond to ensure customer satisfaction? Are you focused on doing what’s best for the customer and are you committed to excellence and quality customer service?
Our ideal candidate thrives on challenges and enjoys solving problems in a fast-paced environment. We need someone with high levels of enthusiasm and a positive “can-do” attitude that is focused on getting the job done. Being skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion is a must.
A TYPICAL DAY IN SOFTWARE SUPPORT:
- Creating happy customers by providing exceptional customer service
- Troubleshooting & recreating software issues reported by customers
- Documentation of all necessary information related to customer issues and requests
- Communication & clear explanation of details relating to an issue with the clients and team members
- Continuous prioritization of managing your own work
- Software QA testing of bugs, minor updates, and small projects
REQUIRED:
- Education & Experience: Associate’s Degree or higher in a related field and/or equivalent practical experience with at least 1-2 years of experience working in a professional environment and Customer Service experience
- Passionate & Avid User of Technology (Business Software, Websites, Mobile Apps)
- Excellent Communication & Time Management skills
- Detailed Oriented & Strong Analytical skills
- Cooperative Team Player with Excellent Interpersonal skills
- Intermediate Use & Knowledge of Microsoft Office and/or G-Suite (Google)
PREFERRED:
- Business Process Analysis/Understanding
- Technical / Professional Writing
- Familiarity with web applications
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A Company Of Caring Friends
Miles IT has consistently been recognized as a Best Place to Work. We strive to provide a fun and friendly work environment and believe that hard work and happiness can go hand-in-hand.
Whether you work remotely or in person, you’ll have the opportunity to connect with teammates at company events, pursue common interests in our employee-run clubs, and support and encourage each other’s career development.
Building an inclusive, welcoming work environment
At Miles IT, everyone matters and belongs. We uplift diverse voices and celebrate people of all backgrounds and walks of life. Our team is dedicated to creating a caring environment where everyone feels seen, heard, and respected for who they are.
Our beliefs aren’t just words on a poster—we live them every day. As a company, we’re committed to ongoing education and growth so our employees succeed and thrive.
- We keep our people and their families top-of-mind.
Flexible time policy, full suite of company benefits, and outings for teammates & families to enjoy together. - We advocate for what we believe is right.
Our team members are encouraged to speak up and share their perspectives—we believe that real impact comes from thoughtful listening and understanding. - We champion continual development and growth.
Through career development, Miles U sessions, and manager training, we ensure every team member has equal access to learning and leadership opportunities.
We strive to help people accomplish more through technology and believe that true innovation starts with an inclusive, caring work environment.
Company Benefits
Medical, Dental, and Vision insurance
401k with company match
Flexible spending account
Supplemental insurance plans
Paid time off that rolls over each year
Tuition assistance
Paid holidays
Are You Driven To Accomplish More and Able To Prove It?
Miles IT is a group of highly motivated people who believe in working together to accomplish more.
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