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Software Help-Desk Support

$35,000 -$50,000


Remote – Work From Home, USA


 

ABOUT SOFTWARE SUPPORT

Are you a critical thinker, problem solver that enjoys jumping from one task to the next? Do you pick up things quickly and enjoy figuring things out on your own, while constantly learning something new?

 

Do you truly care about serving customers and you are willing to go above and beyond to ensure customer satisfaction? Are you focused on doing what’s best for the customer and are you committed to excellence and quality customer service?

 

Our ideal candidate thrives on challenges and enjoys solving problems in a fast-paced environment. We need someone with high levels of enthusiasm and a positive “can-do” attitude that is focused on getting the job done. Being skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion is a must.

A TYPICAL DAY IN SOFTWARE SUPPORT:

  • Creating happy customers by providing exceptional customer service
  • Troubleshooting & recreating software issues reported by customers
  • Documentation of all necessary information related to customer issues and requests
  • Communication & clear explanation of details relating to an issue with the clients and team members
  • Continuous prioritization of managing your own work
  • Software QA testing of bugs, minor updates, and small projects

marketing graphic design team

it team

bss team

REQUIRED:

  • Education & Experience: Associate’s Degree or higher in a related field and/or equivalent practical experience with at least 1-2 years of experience working in a professional environment and Customer Service experience
  • Passionate & Avid User of Technology (Business Software, Websites, Mobile Apps)
  • Excellent Communication & Time Management skills
  • Detailed Oriented & Strong Analytical skills
  • Cooperative Team Player with Excellent Interpersonal skills
  • Intermediate Use & Knowledge of Microsoft Office and/or G-Suite (Google)

PREFERRED:

  • Business Process Analysis/Understanding
  • Technical / Professional Writing
  • Familiarity with web applications

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A Company Of Caring Friends

Miles IT has consistently been recognized as one of Philly’s Best Places to Work. We strive to provide a fun and friendly work environment and believe that hard work and happiness can go hand-in-hand.

 

Whether you work remotely or in person, you’ll have the opportunity to connect with teammates at company events, pursue common interests in our employee-run clubs, and support and encourage each other’s career development.

Company Benefits

Medical, Dental, and Vision insurance

401k with company match

Flexible spending account

Supplemental insurance plans

Paid time off that rolls over each year

Tuition assistance

Paid holidays

Are You Driven To Accomplish More and Able To Prove It?

Miles IT is a group of highly motivated people who believe in working together to accomplish more.