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Software Support Internship


Remote – Work From Home, USA



As a Software Support Intern at Miles IT, you will have the opportunity to work with cutting edge technologies and a highly-skilled support team in troubleshooting, testing, and documenting issues with customized software for our small to medium-sized business clients.

You will gain valuable experience in the field of custom software (including exposure to software development, software support, quality assurance, and project management). This is an incredible opportunity to increase your knowledge and further develop your problem solving and organizational skills.


  • Create and manage support requests by gathering information, clarifying objectives and purpose behind each request, and working with the development team on solutions
  • Confirming changes accomplish the goals of the customer through quality assurance testing
  • Manage workload through prioritization based on our SLA guidelines
  • Manage support releases by grooming, meeting with development leads, and scheduling work

marketing graphic design team

it team

bss team


  • Passion for technology and business, specifically software and how it can help people
  • Availability to commit to a minimum 8-week duration for the internship
  • The ideal candidate will be able to work full-time business hours, but exceptions can be made for the right candidate

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A Company Of Caring Friends

Miles IT has consistently been recognized as one of Philly’s Best Places to Work. We strive to provide a fun and friendly work environment and believe that hard work and happiness can go hand-in-hand.


Whether you work remotely or in person, you’ll have the opportunity to connect with teammates at company events, pursue common interests in our employee-run clubs, and support and encourage each other’s career development.

Company Benefits

Medical, Dental, and Vision insurance

401k with company match

Flexible spending account

Supplemental insurance plans

Paid time off that rolls over each year

Tuition assistance

Paid holidays

Are You Driven To Accomplish More and Able To Prove It?

Miles IT is a group of highly motivated people who believe in working together to accomplish more.