CASE STUDY:
Cloud migration and remote workstation setup for healthcare practitioner
Miles IT works to improve the scalability of a healthcare practitioner by standardizing their technologies and computing processes.
THE CLIENT
A Healthcare Practitioner
The client is an established healthcare practitioner with offices in New Jersey and Pennsylvania. Before coming to Miles IT, the practice relied on a local hosting solution for their productivity tools and used a mix of both new and old user devices to access their services.
THE CHALLENGE
Unstandardized Business Technologies
The issue of scalability facing the client stemmed from their locally-hosted systems and the lack of standardized devices. This caused problems with their overall security and difficulty connecting to their productivity tools. With a lack of standardization, some devices were more vulnerable than others and difficult to use when it came to working remotely.
THE STRATEGY
Simplifying technology and software systems
The goal was to create device independence by standardizing the practice’s technology and moving away from locally-hosted productivity tools.
Moving to the Cloud
Miles IT would help the practice move from their current locally-hosted EMR & Allscripts, to a cloud solution, athenahealth. This would make systems more secure and keep their client data protection up to industry standards.
Creating Device Independence
Miles would also help standardize the practice’s hardware such as workstations, laptops, and networking to make accessing their systems simple and secure. This would make working remotely and adding future workstations simple.
THE SOLUTION
Move to the Cloud and standardize technologies
First, Miles helped to transfer the client’s data from Allscripts to the cloud service, athenahealth. This would allow the practice’s physicians to access the systems and data they need, regardless of which office they were working in.
Miles then worked to create device independence by standardizing the devices used and the software being run. Along with the athenahealth cloud-based service, this would ensure secure connections and make the process of accessing systems consistent across all devices.
Once policies for standardization were in place, Miles continued to support the practice under the Miles Assurance Plan. Now the office no longer has to worry about manually keeping devices or software up-to-date and their systems are more secure.
THE RESULTS
A highly scalable and secure infrastructure
After moving to the cloud and standardizing user devices, the practice in now able to securely access software systems without going through complicated VPNs or other cumbersome security measures. With the Miles Assurance Plan, Miles now takes care of all the practice’s technology needs, allowing the practice to focus on bigger things like expanding their offices.
Highly Available Systems
The healthcare practice’s systems and client data are now all securely stored and run from the cloud, accessible from anywhere.
Secured Computing Environment
The practice’s new cloud solution in conjunction with standardized user devices and the Miles Assurance Plan keeps their technology secure and up-to-date.
Predictable Technology Budget
The practice no longer worries about unplanned fees for system maintenance and business technology updates.
Improve Your Scalability
Miles IT helps businesses focus on what matters most: their business. When expansion is your goal, we take care of your technologies, ensuring they don’t hold you back. As technologies evolve, we help you adapt—enabling increased scalability while keeping your business ahead of the game.
