Case Study:
A customized web–based software system for billing & scheduling, accessible from any device
THE CLIENT
Therapy Services – NYC
Dr. Jonathan Levinson is the owner and clinical director of Therapy Services – NYC. Prior to his doctoral training, he earned an MBA from New York University and worked in the computer technology field. His experience gave him an invaluable understanding of how the use of technology could help him succeed in his new business. With an office, computer network, software, and staff in place, Therapy Services – NYC was ready to go!
THE CHALLENGE
Outdated systems that weren’t easily accessible
Initially, Therapy Services – NYC was operating efficiently. However, as years progressed, processes changed.
Discovering the Problem
The original software system for managing patient information could no longer keep up with the growth of the business. Not only had the system become outdated and unable to provide the functionality staff and patients needed, it was not web-based. This caused difficulty when setting up new employee workstations and made it impossible to use systems when not on an office PC. Dr. Levinson knew something had to change.
Researching Alternative Solutions
He began by researching off-the-shelf software solutions for his business. After looking into several options, he found one that he thought had all the functionality Therapy Services – NYC would need, including patient information, practice management, accounting capabilities—the works. Halfway through the software training process, however, he realized the software didn’t support 100% of functionality he needed, and was much more complex than he initially thought.
THE SOLUTION
An improved IT infrastructure and a customized web–based software system
Wanting a solution that fit his business’s unique needs, Dr. Levinson opened his considerations to custom software solutions—that’s when he found Miles IT. Starting with a business analysis of Therapy Services – NYC, our dedicated team worked closely with Dr. Levinson’s staff to help find the best solutions to solving their pain points. With a strategy planned, we were able to successfully develop and implement a web-based solution, custom fit to address Dr. Levinson’s needs, including billing and scheduling. The Miles team also helped to ensure Therapy Services – NYC had the right hardware to resolve their ongoing network speed issues, and to allow their new software system to work seamlessly. We continue to serve Dr. Levinson and his company through our software support plan.
- Web-based system allowing accessibility from any device, at any location
- New billing and scheduling functions for core business processes
- Hardware upgrades for increased network uptime and speed
Miles Support Plan: Ongoing support and system upgrades
Since the software was first rolled out, it has been further expanded and optimized to fit the ongoing needs of Therapy Services – NYC.
Brainstorm new software ideas
Plan and schedule system updates
Propose Additional Solutions
With the Miles software support plan, Dr. Levinson no longer has to worry about falling behind. Therapy Services – NYC’s software is now continuously improved and optimized. The support plan also includes behind-the-scenes systems analysis and data process reports, which enable our support team to better optimize the system.
THE RESULT
Reduced time dealing with paperwork and overall greater productivity
Improved Automation
Therapy Services – NYC needs to submit specific paperwork to comply with state laws. Their new custom software system allows these forms to populate automatically, saving time, reducing cost, and increasing staff productivity.
Paperless Solution
In addition, Therapy Services – NYC’s new software solution has gone a long way toward bringing the business even closer to their goal of going paperless, which is quite a commitment in the medical industry!
With the right technologies now in place, Dr. Levinson has once again positioned Therapy Services – NYC to operate at maximum efficiency with the Miles team here to back him up.
