What is the value of a Client CIO?

Dan Carpenter
April 20, 2022
8 min read
value of client cios

It can be difficult to keep up with the changing technological landscape as you handle the day-to-day aspects of running your business.

Yet, recognizing innovation and optimizing your business is important to ensure you remain competitive in your industry.

But how do you discover areas of innovation and create a plan for success?

Enter your Client CIO, or Chief Information Officer—they keep your business moving forward and help you achieve growth when it comes to your technology.

What is a Client CIO?

A CIO (Chief Information Officer) is a C-level executive who creates a vision and strategy pertaining to your IT and business technology.

At Miles IT, our Client CIOs work directly with our customers and create strategies to optimize their business technology in the short and long term.

As part of their role, Client CIOs must stay up to date with any transformational changes in specific markets and industries. It is their responsibility to evaluate those changes and guide organizations in the right direction.

What roles and responsibilities does a CIO have?

Generally, a CIO has the following responsibilities in an organization:

value of client cios
  • Creating IT strategies and policies, keeping security and productivity top-of-mind
  • Identifying and purchasing necessary technology
  • Planning and managing changes and updates to IT infrastructure
  • Researching and staying up-to-date with industry and market changes
  • Providing guidance and leadership to other IT staff
  • Regularly collaborating with IT vendors and partners
  • Creating opportunities to build a competitive advantage utilizing technology

Our Client CIOs provide these services and more when they work with our customers.

What is the value of a CIO?

CIOs hold a unique role because they have a strong understanding of business and technology. 

With in-depth industry knowledge, CIOs recognize the items, outcomes, and results that are most important to specific markets and organizations.

They also have extensive knowledge of how businesses operate and the specific technologies they use.

From there, they can provide consulting and recommendations to help their organization surpass the competition in their respective industry.

This combination of technical expertise and business knowledge positions the CIO as a visionary, allowing them to drive high-level strategic business decisions.

What does a Client CIO do?

At Miles IT, our Client CIOs provide consulting services, create strategies for success, and implement plans to help customers achieve their goals.


When it comes to consulting, CIOs provide both reactive and proactive services. For reactive consulting, a CIO shares recommendations based on the business’s immediate needs. They might resolve high-priority issues in the customer’s IT environment or ensure their current technology aligns with their business operations.

With proactive consulting, a Client CIO will look ahead to the future. They will provide recommendations for how the business can get ahead and thrive in the changing technological landscape. 

Both types of consulting are essential and represent the Client CIO’s ability to provide both short and long-term solutions. 


After consulting with the customer, the Client CIO builds a strategy for success.

They begin by understanding all aspects of the company—the customer’s short and long-term goals, their primary challenges, their key values, and more. Then, they analyze how the customer currently delivers products and services, whether technology plays a crucial role in their operations, and more. 

From there, they work to identify how technology can play a larger role in their efforts to streamline processes and improve the customer experience.

Depending on what the customer is looking to achieve, the Client CIO might detail a transformational process to make this happen.


Once the strategy is in place, the Client CIO gathers resources and collaborates with the right people to see the plan through to completion. 

  • Creating a Plan

The Client CIO starts by creating a plan and detailing what people, equipment, and tasks are necessary to cross the finish line.

  • Selecting & Procuring Technology

With so many solutions out there, selecting and identifying the right technology for the job is crucial.

From cloud technologies to accounting software, the Client CIO works to procure the necessary solutions and ready them for implementation.

  • Connect with Necessary Teams

Connecting and collaborating with the right people is also an integral part of the Client CIO’s day-to-day responsibilities. 

At Miles IT, Client CIOs work directly with our support and project teams to plan and implement technologies, like performing a cloud migration or server upgrade.

From there, they work with the support teams to ensure there is ongoing maintenance, security, and support of the customer’s business systems and people.

  • Building a Success Team

The last step in the project process is to ensure the customer has the right people in place to achieve their vision and goals. 

To accomplish this, the Client CIO creates a plan for any necessary staffing changes or employee training.

Client CIOs can also plan for a combination of teams to work together, with our staff augmenting the customer’s internal staff moving forward. In this scenario, they are instrumental in identifying roles and responsibilities for project-based work and ongoing support & maintenance.

Once the project is complete, the process begins again with consulting and evaluation of the customer’s current needs, goals, and any market & industry changes.

what is a client cio infographic

What advantages does a CIO bring to a business?

Having a knowledgeable consultant dedicated to your business and looking out for your company’s best interests is always beneficial.

With in-depth knowledge of your organization and the best technologies, your Client CIO will act as a leader, provide guidance, and advocate for what they believe is best for you.

Our Client CIOs stand out because of their ability to provide in-depth consultation, build a proven strategy for your success, and bring the right people together to achieve your vision.

Why is having a CIO important?

Ultimately, a CIO will create and enhance your competitive advantage.

They spend time strategizing how you can use technology to accentuate your strengths, then create a wider gap between you and the competition with the effective use of technology.

value of client cios

Staying ahead of the competition is essential so that your business doesn’t fall behind and become obsolete.

Plus, taking advantage of new technologies will help communicate to your audience that you’re a trusted leader and willing to keep up with consumer, industry, and global changes.

Should I outsource my CIO role?

Every business is different and occupies a different space in the competitive landscape.

At Miles, our CIOs can augment your internal staff or serve as your complete IT team. 

The decision to outsource your CIO role is something only you can decide for your business.

But remember that having a dedicated, experienced consultant will only help your business be more successful in the long run.

What is the difference between a CIO and an IT director?

The main difference between these roles is that an IT director focuses more on the everyday operations of a business’s IT infrastructure and environment.

On the other hand, a CIO focuses on creating strategies and plans to improve the business’s IT environment in order to keep them competitive and secure.

Usually, the IT Director reports directly to the CIO, and the CIO reports to the CEO, CTO, or COO of an organization.

Keep your business moving forward

The technological landscape is always changing, fueled by consumer habits and global shifts.

It’s important for you to advance your business so you can remain competitive. If you don’t, you may be surpassed by the competition and begin losing customers to businesses that are better adapted.

With a CIO driving these changes in your business, you can ensure that all IT decisions and strategies are aligned with the evolving world and market.

Now that you know more about a CIO’s role and responsibilities, meet our Client CIOs and learn how they can help your business.

Meet Dan Carpenter


As the President of IT Services, Dan provides excellent leadership to his team of over 170 technology professionals. He plays a large role in mentoring his team, helping individuals achieve career goals, and providing quality solutions to our customers.

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