IT Support for Business That Responds in Seconds
- Issues Resolved Fast
- Help With Any Device or System
- 24/7 Remote & Onsite Support
- No Contracts, Just Results
What’s included in our IT Support Services
Looking for ongoing support and security? Check out our managed IT services.
Dedicated Teams
Access a rapid response IT helpdesk team assigned specifically to your business and designed to mitigate employee productivity loss.
Technology Support
Gain remote and onsite IT support for all business equipment, including workstations, laptops, tablets, and smartphones. Our certified experts deliver fast, reliable incident response and resolution.
Emergency Response
Our team provides comprehensive, 24/7 technical oversight to improve uptime across your entire enterprise. We’re available whenever you need it most, 24/7/365 – after hours, weekends, and holidays. We guarantee a 1-hour response, but we’re typically much faster!
Touchless Support
We can install and configure workstations, laptops, tablets, and more for supported users. Set your business up for success with well-running technology.
Vendor Escalation
We can handle vendor-specific issues so you don’t have to. Save time for your staff and focus on your business.
You Request. We Respond. IT Gets Done!®
The typical hold time in the IT industry is 20 to 30 minutes. At Miles IT, your phone calls and emails are expedited through Miles Expert Connect.
Connect instantly with an IT support expert from our team.
Our average time for a live tech to answer the phone for an IT support request is just 50.15 seconds!
VIDEO TESTIMONIAL
We’ve noticed how impactful it is having somebody there in person to help people with their issues.”
As an international company in constant operation, this client needs 24/7 IT support so that all users can receive assistance, anytime and anywhere.
We provide rapid response support, both remotely and locally, to help MD7 staff get back to work quickly and increase productivity.
MD7 particularly recognizes the power of having a support team onsite to resolve issues:
“It really has been huge…seeing somebody working on it helps calm the situation and gives people confidence that the issue is being worked on.”
– Scott Belie , MD7
Case Study
We improved system security and collaboration for this customer
Time is essential for any business. Our rapid response and rollout team completely revamped this customer’s workstations without disrupting their current work processes.
LEAVE YOUR TECHNOLOGY TO US
Experience our stress-free projects!
Need help with your next initiative? Rely on our team and proven process to get it done. We provide:
- Complete project management
- Full implementation
- Thorough testing
Already planned or started a project, but need help?
Partner with our IT experts to cross the finish line, fast!
HELPING PEOPLE ACCOMPLISH MORE
Our Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
Jacqueline King
“Miles IT has the best staff around! They answer emails and phone calls within minutes and are fast to act on any issues you experience. If you are in need of a reliable IT support company I highly encourage you to contact Miles IT!”
Richard Bernstein
“Miles IT provides our company with IT support services and EVERY interaction I’ve had with them has been very positive. Always provide prompt response time to inquiries and every issue is quickly addressed and completed in a very timely manner. Great staff and services.”
Martin Laderman
“Been using their services for approximately 20 years. I have only positive things to say, but more importantly the results that they have given my company is unprecedented. Not only is their customer service excellent, but the knowledge and expertise of the IT individuals is the best I’ve ever experienced.”
Frequently Asked Questions
What is an IT support company?
An IT support company resolves technical issues for businesses so they can get back to work quickly and run smoothly and securely. For small and mid-sized businesses (SMBs) without a full in-house IT department, that usually means a helpdesk to solve everyday problems, hardware and software troubleshooting, network management, data backup and recovery assistance, and cybersecurity improvements.
What does Miles IT’s IT support include?
IT support can include a wide range of tasks, from helpdesk to system maintenance. Some functions of Miles IT’s support services include:
- Rapid response support for any IT issue
- Emergency availability for critical issues
- Cloud and network support for any setup
- Vendor escalation to resolve issues and streamline processes
- User device setup & management for enhanced speed and security
- Powerful cybersecurity for data protection and preventative maintenance
What makes IT support unique at Miles IT?
Our industry-aligned teams, fast response time, and knowledge of business and technology help us stand out. We divide IT support teams by industry, so you’ll work with the same experts every time who already know your vertical. We also respond fast, with an average response time of 51 seconds and a guaranteed response time of under 1 hour. Our background in business best practices helps us recommend the right solutions for your needs.
How many people are on my IT support team?
Your dedicated support team will include 10-15 individuals, ensuring you work with team members who are familiar with your systems while giving you peace of mind that there is always backup support available.
Are your support services available after hours and on holidays?
Yes. Our 24/7 IT support runs around the clock, 365 days a year, including after business hours, on weekends, and on holidays. Live technicians answer support calls in under a minute on average, and we guarantee a response within one hour. If you need help immediately, see our emergency IT support options.
Do you outsource IT support?
No. When you outsource IT support to Miles IT, every technician who helps you is a Miles IT team member; we don’t pass your tickets to third-party contractors. You get a dedicated team of 10 to 15 people who learn your systems, with backup coverage built in so someone familiar with your environment is always available.
What awards does Miles IT have?
Our awards include the CRN MSP 500, Inc 5000, UpCity Local Excellence Award, CRN Fast Growth 150, CRN Tech Elite 250, Philadelphia Business Journal Tech Disruptor, Channel Futures MSP 501, Clutch Top Developers, Digital.com Best Custom Software Development, Technology Innovator, Digital.com Best SEO Firm, GD USA, and the Davey Awards