Managed IT Service Provider for Businesses
- We Answer in Seconds, Not Hours
- Unlimited 24/7 Remote & Onsite Support
- No Contracts: We Earn Your Business Monthly
- Support, Proactive Services & Security in One Plan
Guaranteed <1 Hour Response Time
Get contract-driven, round-the-clock incident response designed to minimize business downtime.
24/7 Helpdesk
We’re always available whenever you need it most, 24/7/365.
Unlimited Remote & Onsite Support
Get full nationwide support for all workspaces, whether in-person, hybrid, or remote.
End-to-End Cybersecurity
Prevent cyber attacks with our proactive services and 24/7 incident response team.
No Long-Term Contracts
Flexibility is key! The MAP is month-to-month, so you can easily adjust as your needs change.
Co-Managed IT Services
Augment your existing IT team with the help of our experts, who can handle any technology need for your company.
the miles assurance plan
Fast Response. Full Security. 100% Coverage.
Resolve IT issues fast! The Miles Assurance Plan (MAP) is our all-in-one managed IT services plan, helping you ensure enterprise operational continuity through proactive IT infrastructure management.
REDUCING RISK AT YOUR BUSINESS
Defend against cyberattacks
Proactive Services
Security assessments, advanced malware protection, software patching, consistent monitoring, and more to stop bad actors in their tracks.
Incident Response
Fast, precise, and knowledgeable—our 24/7 SOC team responds to threats immediately and works quickly to remediate them.
Compliance Experts
Have confidence in your technical controls and get help completing questionnaires for HIPAA, NIST, SOC, and other standards.
They value really good, quick response time. They get it done right the first time.”
—Dan Berger | President, Berger Rental
Hear from one of our clients about how his company benefits from Miles IT’s quick response time and unlimited IT support.
You Request.
A team of 500+ IT professionals, ready the moment you reach out.
We Respond.
In under 51 seconds on average — with 24/7 live support.
It Gets Done!
Backed by a 99.7% project success rate, every engagement.
MEET OUR TEAMS
Work with the same dedicated experts every time
Gain consistency and continuity of service with our unique team structure.
Industry Consultants
Leverage the newest innovations in your industry to improve operations & reduce downtime.
Industry-Aligned Support Teams
We organize our teams by vertical, so you’ll work with experts familiar with your industry and needs.
Backup Support
Our team of 500+ IT professionals ensures there will always be experts available who know your systems well.
Collaborative Approach
We’re ready to serve as your full team or partner with your in-house IT staff to augment their capabilities.
Case Study
Troubleshooting thousands of IT tasks over 10+ years
Learn how we help an engineering firm expeditiously resolve IT tasks so they can reduce downtime and get back to work.
With the MAP, we continue to provide IT consulting to help the client stay up-to-date in their industry.
GET HELP NOW, SIGN UP LATER
Experiencing IT issues now?
Try our rapid-response IT support and get your systems back up and running.
If you need an immediate fix, we can get your problems resolved ASAP.
HELPING PEOPLE ACCOMPLISH MORE
Our Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
Erick Gonzalez
“Miles IT has been absolutely amazing to work with. Hands down, they are the best team to handle your IT needs. Their responsiveness, professionalism, and deep technical knowledge truly set them apart. Any time an issue comes up, the Miles IT team is quick to respond and even quicker to resolve it. If you are looking for an IT partner you can trust, rely on, and genuinely enjoy working with, Miles IT is the team. Highly recommended.”
Tammy Jersey
“I have been a loyal Miles IT client for nearly 10 years and have never been disappointed. They quickly resolve all of our tech needs and ensure we have the most current security safeguards. I have never appreciated another tech support firm more than Miles.”
Jonas Holz
“Very competent, fast and friendly IT support. If I owned my own company and had IT problems, I would not hesitate to approach Miles IT and want to enter into a long-term cooperation. Miles IT has been able to help me in absolutely every situation to my greatest satisfaction and has made my working life extremely easier.”
Frequently Asked Questions
What are managed IT services?
Managed IT services involve outsourcing your company’s IT operations, either entirely or partially, to a third-party Managed Service Provider (MSP). The MSP focuses on proactive management, maintenance, and improvement of your IT systems to keep them running smoothly and securely. They can function as your complete IT department or augment your in-house IT team.
What is included in managed IT Services?
Miles IT’s managed IT services include 24/7/365 helpdesk support, unlimited remote & onsite support, proactive cybersecurity, user device management, and more. Our Miles Assurance Plan (MAP) is our all-in-one IT package that includes everything you need to run your business smoothly and securely.
Can you partner with my internal IT team?
Yes! Miles IT can act as your full IT team or work alongside your in-house team to provide additional technical expertise, offer backup support, assist with projects, and more. You can check out our co-managed IT services for more information on that service model.
How quickly can I expect a response when I have an IT issue?
We guarantee a <1 hour response time, but we’re typically much faster! Our average response time is 51 seconds. We’re committed to providing rapid response support to all of our clients. It’s crucial to resolve IT issues quickly and effectively, and we aim to keep downtime to a minimum for our clients.
Can you provide onsite local IT support for my business?
Absolutely! We serve businesses nationwide, whether they work remotely, in person, or hybrid. Our experts also support businesses in international locations. For a full list of locations, visit our contact page.
Is the MAP a flexible service plan?
Yes. The Miles Assurance Plan is month-to-month, so you can easily adjust your plan as your needs evolve—no long-term contracts.
What awards does Miles IT have?
Our awards include the CRN MSP 500, Inc 5000, UpCity Local Excellence Award, CRN Fast Growth 150, CRN Tech Elite 250, Philadelphia Business Journal Tech Disruptor, Channel Futures MSP 501, Clutch Top Developers, Digital.com Best Custom Software Development, Technology Innovator, Digital.com Best SEO Firm, GD USA, and the Davey Awards.
Let’s build something great together.