Department: Software
Striven QA Engineer
ABOUT OUR CUSTOMER SUPPORT ROLE:
We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.
Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.
We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.
A TYPICAL DAY IN STRIVEN SUPPORT:
- Be responsive and relentless in providing support to Striven customers
- Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
- Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
- Confirming issues have been fixed and communicated back to the customer accordingly
- Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
- Work with customers to learn about change requests they wish to have within the system
- Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system
REQUIRED:
- Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
-
Ability to work independently and as part of a team
-
Incredible communication
-
Prioritization and organization skills
-
Adaptability to process changes
-
Multitasking abilities
-
Attention to detail
Preferred:
- Associate’s Degree
- Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
- 3+ years of experience in Excel or Google Sheets
- Strong understanding of spreadsheet formulas and functions
- Experience with data analysis and visualization
- Excellent communication and problem-solving skills
- Strong documentation skills
Striven Database Developer
ABOUT OUR CUSTOMER SUPPORT ROLE:
We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.
Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.
We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.
A TYPICAL DAY IN STRIVEN SUPPORT:
- Be responsive and relentless in providing support to Striven customers
- Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
- Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
- Confirming issues have been fixed and communicated back to the customer accordingly
- Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
- Work with customers to learn about change requests they wish to have within the system
- Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system
REQUIRED:
- Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
-
Ability to work independently and as part of a team
-
Incredible communication
-
Prioritization and organization skills
-
Adaptability to process changes
-
Multitasking abilities
-
Attention to detail
Preferred:
- Associate’s Degree
- Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
- 3+ years of experience in Excel or Google Sheets
- Strong understanding of spreadsheet formulas and functions
- Experience with data analysis and visualization
- Excellent communication and problem-solving skills
- Strong documentation skills
Striven UI/UX Developer
ABOUT OUR CUSTOMER SUPPORT ROLE:
We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.
Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.
We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.
A TYPICAL DAY IN STRIVEN SUPPORT:
- Be responsive and relentless in providing support to Striven customers
- Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
- Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
- Confirming issues have been fixed and communicated back to the customer accordingly
- Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
- Work with customers to learn about change requests they wish to have within the system
- Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system
REQUIRED:
- Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
-
Ability to work independently and as part of a team
-
Incredible communication
-
Prioritization and organization skills
-
Adaptability to process changes
-
Multitasking abilities
-
Attention to detail
Preferred:
- Associate’s Degree
- Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
- 3+ years of experience in Excel or Google Sheets
- Strong understanding of spreadsheet formulas and functions
- Experience with data analysis and visualization
- Excellent communication and problem-solving skills
- Strong documentation skills
Associate Software Developer
ABOUT THE ASSOCIATE SOFTWARE DEVELOPER POSITION
The program is intended for people who are interested in a career as a full-time Software Developer.
The program’s main objective is to provide real-world experience through the following methods:
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Software Development Training – You will learn database design & development concepts using Microsoft SQL Server. You will also learn web development concepts using HTML, CSS, Bootstrap, Angular, Javascript and C#
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Software Development Lifecycle Training – experience the MT SDLC & Agile/Scrum Methodology while working on real-world type projects
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Team Work & Mentorship – experience working with other Miles IT Software Developers. They will act as your mentor and lead while working on training projects or customer projects
A TYPICAL DAY AS AN ASSOCIATE SOFTWARE DEVELOPER:
- Full Stack Development of Web and Computer Applications based on user requirements and solution architecture as documented by the Business Analyst, and specifications by the Software Development Lead.
- Perform Tasks related to maintaining, supporting, and advancing production systems including analysis & troubleshooting of reported issues, as well as bug fixing.
- Performing regular proactive maintenance on systems and databases
- Enhance and extend functionality on existing systems through planned minor updates and more significant projects
- Publish updates to production systems (hotfixes, planned version releases)
- Perform Business Logic and Functional Type Testing on completed development work
- Participate in all software support-related activities including daily standup meetings, prioritization, work planning, and update reviews.
- Assist Software Development Lead in Solution Architecture & Database Design (when needed)
- Participate in all software project-related activities including daily standup meetings, backlog grooming (when needed), sprint planning, sprint review, and sprint retrospective meetings
REQUIRED:
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Fresh Graduate (within 2-3 months) or Upcoming Graduate (within 1-2 months) with Full Stack Web Application Development Experience
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Object-Oriented Concepts & Programming
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Full Stack Web Application Development Skills
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Excellent communication and collaboration abilities with technical, non-technical staff, and customers
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Demonstrated ability to quickly learn new concepts, multitask effectively, and find solutions to complex challenges
PREFERRED:
- Work experience throughout college
- Bachelor’s Degree with a degree in Computer Science, Computer Engineering, Software Engineering, Software Development, or a related field
- GPA between 3.5 – 4.0 / > 80% / 8 CGPA
- Proficiency in various programming languages (C#, VB, PHP, JavaScript) and technologies (HTML, CSS, Angular, SQL Server, MySQL) for both front-end and back-end development
- Experience working with Microsoft and Linux environments, leveraging Docker and Git for efficient development and deployment. Strong understanding of Agile methodologies (Scrum, Kanban) for collaborative project management
ASSOCIATE SOFTWARE DEVELOPER PROGRAM DETAILS:
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Position: Associate Software Developer
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Schedule: USA – Monday to Friday – 8am to 5pm EST
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Length: 3 month training period
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Full-Time Paid Position: USA – $24/Hour
At the end of the program, candidates who excel may be offered full-time employment as a Software Developer.
Apply now to these Locations
Associate Software Developer
Software Efficiency Coordinator
ABOUT THE SOFTWARE EFFICIENCY COORDINATOR:
Our Efficiency Coordinator works to ensure all elements of our projects align seamlessly. They guide each task to its intended destination, ensuring they align with project timelines and budget goals. Do you enjoy proactively identify potential challenges to ensure a smooth workflow?
From orchestrating project boards to overseeing sales orders, this role is responsible for keeping projects on track. If this type of work interests you, then our Efficiency Coordinator role may be for you!
A TYPICAL DAY AS A SOFTWARE EFFICIENCY COORDINATOR:
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Create and update work planning tasks to align with project timelines and budget goals.
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Review and address “Get Help w/ Work Planning” tasks, ensuring project team members have explored all options and escalating issues to the Efficiency Manager as needed.
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Assist project managers in maintaining accurate and up-to-date project boards, including assignments, milestone due dates, and sales order associations.
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Schedule internal meetings for ongoing and recurring projects.
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Audit overdue sales orders to verify that corrective actions are taken or that a well-defined change order is in place.
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Ensure project teams adhere to established processes to prevent conflicts, delays, and “at-risk” projects.
REQUIRED:
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Proficiency in Google Sheets and/or Excel
-
Strong data analysis and interpretation skills
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Experience in capacity planning
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Ability to multitask and adjust to changing priorities
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Effective management of concurrent tasks and projects
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Resourcefulness and ability to troubleshoot independently
-
Strong time management skills and commitment to continuous improvement
PREFERRED:
- Associates or BS Degree
- Experience with Striven Report Builder
- A solid understanding of Miles IT Software Operations
- Strong collaboration, problem-solving, negotiation, and conflict resolution skills
AVAILABLE SHIFT:
2:30 PM – 11:30 PM IST or 8:30 PM – 5:30 AM IST
Apply now to these Locations
Software Developer
ABOUT THE SOFTWARE DEVELOPER POSITION
Are you a lifelong learner? Someone analytical, passionate about troubleshooting, and enthusiastic about solving problems? Do you have the desire and ability to continuously improve and quickly pick up new concepts?
Do you enjoy work that applies creative and innovative skills to build practical solutions? Do you believe in balancing resourcefulness and self-sufficiency with collaboration? We work as one company and believe that when people work together with open minds, they accomplish more.
It is a must that you are responsible, reliable, and able to communicate well with both technical and non-technical people alike.
A TYPICAL DAY AS A SOFTWARE DEVELOPER:
- Full Stack Development of Web and Computer Applications based on user requirements and solution architecture as documented by Business Analyst, and specifications by Software Development Lead.
- Perform Tasks related to maintaining, supporting, and advancing production systems including analysis & troubleshooting of reported issues, as well as bug fixing
- Performing regular proactive maintenance on systems and databases
- Enhance and extend functionality on existing systems through planned minor updates and more significant projects
- Publish updates to production systems (hotfixes, planned version releases)
- Perform Business Logic and Functional Type Testing on completed development work
- Participant in all software support related activities including daily standup meetings, prioritization, work planning, and update reviews.
- Assist Software Development Lead in Solution Architecture & Database Design (when needed)
- Participant in all software project related activities including daily standup meetings, backlog grooming (when needed), sprint planning, sprint review and sprint retrospective meetings
REQUIRED:
-
Education & Experience: Bachelor’s Degree (Computer Science, MIS, or other relevant degree) or equivalent experience AND 1-3 years Practical Experience
-
Full-stack development experience using the following technologies: .NET – C# or Angular or PHP, SQL Databases (MS SQL or MySQL), JavaScript, HTML, CSS3, Bootstrap
PREFERRED:
-
Education & Experience: Business Minor, Accounting, Business Process Analysis, Technical Writing, Agile/SCRUM
-
Software Development: NoSQL Databases, React, Python, Ruby, User Experience, Web Design, Human-Computer / User Interface Design
AVAILABLE SHIFTS:
8AM – 5PM Eastern Time or 9AM – 6PM Pacific Time
Apply now to these Locations
Striven Sales (Saas)
About our Striven Sales Consultants
We’re searching for a driven and personable SaaS Sales Consultant to join our growing Striven Sales Team. In this exciting role, you’ll play a pivotal role in driving sales and building strong relationships with our Striven clients, all while contributing to a collaborative and energetic work environment.
Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.
If you are passionate about helping businesses unlock their full potential with innovative solutions, then we want to hear from you!
A TYPICAL DAY AS STRIVEN SALES CONSULTANT:
- Convert New Customers: Convey to prospective clients why Miles IT is the ideal choice to solve their unique challenges, fostering trust and building long-term partnerships. Work from leads generated through our various marketing efforts that are assigned to you.
- Opportunity Management: Be the first point of contact for potential clients, responding promptly to inquiries and keeping track of all opportunities through a well-organized pipeline.
- Needs Assessment: Consult strategically with prospects to understand their pain points and aspirations. Leverage your expertise to propose solutions from Miles IT’s offerings that not only meet, but exceed their expectations.
- Proposal Generation: Collaborate with technical team members to analyze needs and tailor compelling proposals. Present solutions and work collaboratively with clients and your team to finalize deals and initiate projects.
- Embrace Continuous Learning: Proactively engage in continuous learning about Miles IT’s ever-evolving services, products, and technologies. Champion continuous improvement initiatives for the sales process and presentations.
REQUIRED:
- Experience in SaaS Sales or a successful customer-facing background.
- Strong understanding of and experience with Business Operations and Technology
- Expertise in SaaS products and a passion for digital solutions.
- Excellent consultative skills: Uncover client needs, craft tailored solutions, and consistently exceed expectations.
- Proven ability to learn quickly and manage time effectively.
- Exceptional communication skills: articulate, persuasive, and adept at building rapport
Apply now to these Locations
Please select your desired location to begin your application:
Software Project Coordinator
Software Quality Assurance Engineer
Software Support Internship
ABOUT THE SOFTWARE SUPPORT INTERNSHIP
As a Software Support Intern at Miles IT, you will have the opportunity to work with cutting edge technologies and a highly-skilled support team in troubleshooting, testing, and documenting issues with customized software for our small to medium-sized business clients.
You will gain valuable experience in the field of custom software (including exposure to software development, software support, quality assurance, and project management). This is an incredible opportunity to increase your knowledge and further develop your problem solving and organizational skills.
Responsibilities:
- Create and manage support requests by gathering information, clarifying objectives and purpose behind each request, and working with the development team on solutions
- Confirming changes accomplish the goals of the customer through quality assurance testing
- Manage workload through prioritization based on our SLA guidelines
- Manage support releases by grooming, meeting with development leads, and scheduling work
REQUIRED:
- Passion for technology and business, specifically software and how it can help people
- Availability to commit to a minimum 8-week duration for the internship
- The ideal candidate will be able to work full-time business hours, but exceptions can be made for the right candidate