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Marketing Coordinator

ABOUT OUR MARKETING COORDINATOR:

We are looking for a professional and energized Marketing Coordinator to support the Miles IT Team. You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing.

 

Our ideal candidate will be passionate about organization and collaboration. If you are looking for a new career in Marketing we want to hear from you!

A TYPICAL DAY AS A MARKETING COORDINATOR:

  • Provide exceptional customer service by responding to inquiries and requests promptly and efficiently.
  • Manage assigned marketing projects, including clear communication with clients, regular status updates, leading internal meetings, and developing project plans and prioritizing tasks.
  • Facilitate and coordinate internal meetings related to marketing coordinator-led projects, ensuring all participants have the information and resources needed.
  • Schedule meetings using online collaboration tools like Google Meet, manage invitations, and distribute recordings for reference.
  • Coordinate small consulting projects with new customers not covered by existing plans.

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REQUIRED:

  • Proficient in G-Suite (or equivalent) with strong calendar management skills to keep projects and schedules on track.
  • Possesses excellent written and verbal communication skills, coupled with exceptional organization, planning, and time management abilities.
  • Thrives in fast-paced environments, demonstrating flexibility to multi-task and prioritize effectively. Maintains a keen eye for detail while adhering to established processes.

PREFERRED:

  • Bachelor’s degree in a relevant field (Marketing, Business Administration, Communications, etc.) or equivalent practical experience
  • Proficiency in project management software (Asana, Jira, BaseCamp) and CRM software (HubSpot, Salesforce, Zoho).
  • Highly motivated and independent with strong learning agility, problem-solving skills, and emotional intelligence.

Apply now to these Locations

IT Sales Consultant

ABOUT OUR IT SALES CONSULTANTS

Miles IT is seeking a charismatic and energetic IT Sales Consultant to join our team! You’ll focus on consulting with organizations and helping them determine how we can help them improve their overall use of technology and technology providers.

 

The IT Sales Consultant is responsible for driving new sales to prospective clients and securing repeat sales from non-recurring active customers. This role requires a blend of salesmanship, tenacity, and superior communication skills working in a collaborative environment. The IT Sales Consultant role starts by working with the customer from their initial request, actively defining their true needs. After collaborating with the team (if necessary) to craft an appropriate solution, you’ll present it to the customer, emphasizing the value it delivers.

A TYPICAL DAY AS AN IT SALES CONSULTANT:

  • Match up prospective customer’s needs to our services
  • Demonstrate the value of our services and company to close leads, generating additional revenue
  • Continually provide incredible response times to leads brought in through our marketing efforts
  • Actively listen to customer needs, respond professionally, and offer expert advice to recommend solutions tailored to their specific requirements.
  • Generate proposals

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REQUIRED:

  • 3+ years of experience in a technology-based role (support, consulting, or sales)
  • Proficient with IT systems and software, including Azure, Entra, Google, VMWare, Microsoft365 products
  • Solid understanding of how business operations interact with technology.
  • Excellent communication (written and verbal) and consultative skills.
  • Fast learner with a proven ability to manage time effectively, prioritize tasks, and work independently.

PREFERRED:

  • 5+ years in technology-based role (support or consulting or technology sales) with a relevant degree in MIS, Marketing, Computer Science, or Business
  •  Expert knowledge of Azure, Entra, Google, VMWare and Microsoft365 products

Apply now to these Locations

Helpdesk Coordinator

ABOUT THE HELPDESK COORDINATOR

We’re looking for a motivated and highly organized Helpdesk Coordinator to join our growing team! In this vital role, you’ll be the first point of contact for our valued clients putting yourself in the shoes of the customer, and providing a friendly and professional voice to coordinate assistance.

If you’re extroverted, enjoy engaging with people all day long, understand the balance of being professional but also personable, and can handle high pressure- then we have an amazing opportunity for you… You’ll leverage your strong organizational skills to answer phone calls, gather information efficiently, and schedule on-site IT visits with qualified technicians, ensuring a seamless experience for everyone involved.

A TYPICAL DAY AS A HELPDESK COORDINATOR

  • Manage communication channels to provide responsive service to customers and coworkers
  • Manage and dispatch field technicians onsite to customer locations worldwide
  • Work independently, utilizing written instructions and reference materials to ensure accurate execution of established procedures
  • Assist the IT division with various administrative processes regarding billing, project management, and onboarding new customers
  • Other administrative items as necessary

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REQUIRED:

  • High School Diploma or equivalent
  • Proficiency in Microsoft Office Suite, particularly Excel
  • Excellent phone communication skills, both following scripts and handling unscripted inquiries
  • Strong organizational, computer literacy, and written & verbal communication skills
  • Adaptability, multitasking proficiency, and meticulous attention to detail
  • Thrives in a fast-paced environment

PREFERRED:

  • Administrative or customer support experience
  • Advanced Microsoft Office Suite and Google Workspace skills, with a focus on Excel
  • Experience with CRM/ERP systems
  • Thrives in collaborative environments with a passion for problem-solving
  • Comfortable working independently and under guided instruction
  • Proven ability to follow and execute written protocols with accuracy

APPLY NOW TO THESE LOCATIONS

Remote, Work from Home, USA

 

AVAILABLE SHIFTS

7:00 AM – 4:00 PM (EST)

8:00 am – 5:00 PM (EST)

9:00 AM – 6:00 PM (EST)

10:00 AM – 7:00 PM (EST)

Paid Search Strategist

ABOUT OUR INTERNAL MARKETING DEPARTMENT:

Our Internal Marketing Team handles all marketing efforts for Miles IT, creating impactful strategies for reaching prospects and customers. This team develops key marketing initiatives, increases brand awareness through content & design, and collaborates with internal experts to drive success. If you’re passionate about marketing, we could be a great fit!

 

Miles IT is looking for a Paid Search Strategist to join our Internal Marketing team. In this role, you will be responsible for optimizing high-performing paid search campaigns across various platforms (e.g., Google Ads, Bing Ads) to achieve business objectives.

 

You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing. Our ideal candidate has expertise in Google Ad platforms, experience with ad copywriting and the ability to take direction to come up with strategic solutions.

TYPICAL RESPONSIBILITIES OF A PAID SEARCH STRATEGIST:

  • Continual optimization of paid search ads (Google, Bing, etc.)
  • Conversion rate optimization
  • Conduct Landing page research
  • Conduct keyword research
  • Monitor budget and spending

REQUIRED:

  • 5 years of experience with demonstrated success in B2B Google Ads
  •  Expertise in Google Ads platform (Updated Certifications required)
  • Understanding of CRO (conversion rate optimization)
  • Experience with ad copywriting
  • Ability take direction and be strategic about solutions

PREFERRED:

  • Understanding of IT/Technology Service businesses
  • Strong understanding of Bing and other (potentially) social ad platforms
  • Ability to take initiative and uncover opportunities independently 

Apply now to these Locations

Please select your desired location to begin your application:

Remote – Work from Home, India

 

Available Shifts:

10:30 AM to 7:30 PM IST -OR- 11:30 AM to 8:30 PM IST

Striven Customer Support [TEMPLATE]

About our Striven Division:

We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

 

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.

 

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

 

A TYPICAL DAY IN STRIVEN SUPPORT:

  • Be responsive and relentless in providing support to Striven customers
  • Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
  • Troubleshooting system bugs and escalating to the development team for fixes with clear steps on how to recreate the bug
  • Confirming bugs have been fixed and communicated back to the customer accordingly
  • Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
  • Work with customers to learn about change requests they wish to have within the system
  • Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

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REQUIRED:

  • Strong organizational, computer and communication skills.

  • Ability to work in a fast-paced environment with attention to detail.

  • Excellent multi-tasking abilities.
  • Proficiency with Google and Microsoft applications

  • Docs/Word, Sheets/Excel, Slides/PowerPoint, and Gmail/Outlook.

  • CRM or ERP Software a plus

Preferred:

  • Associate’s Degree
  • Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
  • Experience with previous software such as Quickbooks, Salesforce, etc.
  • Excel experience (ability to handle basic formatting and equations) and basic skills with other MS Office tools.

Digital Animator

About our Marketing Team

Miles IT is seeking a creative Digital Animator to join our marketing team! In this role, you will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing to connect with audiences and drive business success.

 

Our ideal candidate for the Digital Animator role enjoys coming up with creative ideas, working collaboratively and has a passion for storytelling.

A Typical Day as a Miles’ Digital Animator

  • Conceptualizing ideas for characters, scenes, backgrounds and other animation elements
  • Developing storyboards for animation projects, and implementing revisions
  • Designing backgrounds, sets and other elements of the animated environment
  • Working with the content team to develop a video that touches on all of the main points of the video
  • Deciding on tools and approach to animation/video creation
  • Collaborating with other team members when required
  • Presenting to internal team members to achieve sign-off
  • Producing final frames
  • Recording dialogue for the animation, where necessary
  • Collaborating with other creatives including designers, videographers and other animators to finalize projects

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REQUIRED:

  • At least 1 year working in a similar position
  • Portfolio demonstrating previous work/projects
  • Proficient in the Adobe Suite, After Effects, Illustrator, Photoshop
  • CREATIVITY, time management skills, strong work ethic and attention to quality/detail 
  • The ability to take feedback & criticism to get the overall end product to the next level
  • Willingness to help out the team

PREFERRED: 

  • BA and 2-3+ years of experience (work or personal) with After Effects, Adobe Animate, or Maya
  • Experience with other online/out of the box animation software (Visme, Blender, Autodesk Maya, Cinema 4D, Moho Animation Software)
  • Ability to start with  an idea or suggestion and take it to another level, 
  • Ability to communicate about complex development concepts with customers/internal members when needed
  • Drawing , organizational  and project management skills

Apply now to these Locations

Administrative & Recruiting Coordinator [India]

ABOUT THE ADMINISTRATIVE & RECRUITING COORDINATOR:

Are you a critical thinker, problem solver that enjoys jumping from one task to the next? Do you pick up things quickly and enjoy figuring things out on your own, while constantly learning something new?

Our ideal candidate thrives on challenges and enjoys solving problems in a fast-paced environment. We need someone with high levels of enthusiasm and a positive “can-do” attitude that is focused on getting the job done. Being skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion is a must.

If this rings true for you then the Miles’ Remote India Office Team is the place for you and your career aspirations!

A TYPICAL DAY AS AN ADMINISTRATIVE & RECRUITING COORDINATOR:

  • General Administrative Support for Miles IT 
  • Assist candidates in the application & interview process
  • Communicate in a timely manner to internal team members & candidates
  • Assist in onboarding new team members

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REQUIRED:

  • Passionate & Avid User of Technology (Business Software, Websites, Mobile Apps)

  • Excellent Communication & Time Management skills

  • Detailed Oriented & Strong Analytical skills

  • Cooperative Team Player with Excellent Interpersonal skills

  • Intermediate Use & Knowledge of Microsoft Office and/or G-Suite (Google)

WordPress Developer

ABOUT THE WEBSITE DEVELOPER:

Miles IT is looking for a Website Developer to join our Striven team. The primary focus of the Website Developer is to ensure optimal functionality and user experience in all websites, landing pages and any other online digital assets that we develop.

You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing. Our ideal candidate will have proficiency in utilization of web development technologies such as HTML, CSS, JavaScript and PHP.

A TYPICAL DAY AS A WEBSITE DEVELOPER:

  • Develop new custom forms, formats, and other printable documents for project customers, mainly in the Striven platform, using HTML/CSS/PHP/JavaScript. Develop printable formats according to design mockups / existing customer documents.
  • Perform development updates to our existing websites for user guides for customers (mostly WordPress). Update versions of plugins, WordPress, and PHP.
  • Troubleshoot issues on our own websites as needed.
  • Improve performance of aspects of WordPress websites we support such as site speed.
  • Work with the design, content, marketing technology, and project management teams collaboratively.

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REQUIRED:

  • 1+ years of work experience with custom WordPress website development (ability to code without page builders)
  • Experience with WordPress Development, HTML/CSS, PHP, JavaScript
  • Patience and ability to work collaboratively, willingness to help out the team, strong work ethic, attention to quality/detail

PREFERRED:

  • BA and 2+ years of work experience with WordPress website development (ability to code without page builders)
  • Experience working with Tailwind CSS, Git
  • Ability to communicate about complex development concepts to customers when needed

Apply now to these Locations

Please select your desired location to begin your application:

Remote – Work from Home, India

 

Available Shifts:

10:30 AM to 7:30 PM IST -OR- 11:30 AM to 8:30 PM IST

Business Development Representative

About the Business Development Associate Role

Do you love building relationships and working with people?

Miles IT is looking for someone to join us in our Striven division as a Business Development Representative. This is an entry level position for perfect for a recent college graduate or someone who has a few years experience working in a sales or marketing role.

Our Business Development Representatives are passionate about forming relationships with people and see that process as the most exciting part of their work. The ideal candidate is an independent thinker who can take direction and use their own skills for creative problem solving.

If this sounds like you, we’d love the opportunity to learn more about you!

A Typical Day as a Business Development Representative:

  • Document sales information in CRM following the lead process.
  • Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call.
  • Develop leads into prospects by understanding their challenges/needs and effectively communicating our software value.
  • Identify and qualify high potential prospects and transition the qualified lead to the appropriate Sales representative for further follow-up.
  • Learn and demonstrate a fundamental understanding of Striven and clearly articulate features & benefits to prospective customers.
  • Prospect into multiple organizations via targeted calling, networking, e-mail/e-marketing, and utilizing Internet information sources.

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REQUIRED:

  • Associate’s Degree (AA) in Business, Technology, Communications, Marketing, or related field
  • Minimum of one year of demonstrated success in an outbound prospecting role or relevant education
  • Technical aptitude to utilize sales tools
  • Ability to gather information, listen and move dialogue in a positive direction
  • Excellent phone presence and interpersonal skills
  • Excellent verbal and written skills
  • Organized, articulate, professional, and enthusiastic

PREFERRED:

  • Experience in lead qualification, outbound prospecting and lead development management is considered a plus
  • Knowledge of CRM Software
  • Superior communication skills, including writing, listening, verbal, and quantitative skills

Apply now to these Locations

Please select your desired location to begin your application:

Remote – Work from Home,USA

Software Developer

ABOUT THE SOFTWARE DEVELOPER POSITION

Are you a lifelong learner? Someone analytical, passionate about troubleshooting, and enthusiastic about solving problems? Do you have the desire and ability to continuously improve and quickly pick up new concepts?

 

Do you enjoy work that applies creative and innovative skills to build practical solutions? Do you believe in balancing resourcefulness and self-sufficiency with collaboration? We work as one company and believe that when people work together with open minds, they accomplish more.

 

It is a must that you are responsible, reliable, and able to communicate well with both technical and non-technical people alike.

A TYPICAL DAY AS A SOFTWARE DEVELOPER:

  • Full Stack Development of Web and Computer Applications based on user requirements and solution architecture as documented by Business Analyst, and specifications by Software Development Lead.
  • Perform Tasks related to maintaining, supporting, and advancing production systems including analysis & troubleshooting of reported issues, as well as bug fixing
  • Performing regular proactive maintenance on systems and databases
  • Enhance and extend functionality on existing systems through planned minor updates and more significant projects
  • Publish updates to production systems (hotfixes, planned version releases)
  • Perform Business Logic and Functional Type Testing on completed development work
  • Participant in all software support related activities including daily standup meetings, prioritization, work planning, and update reviews.
  • Assist Software Development Lead  in Solution Architecture & Database Design (when needed)
  • Participant in all software project related activities including daily standup meetings, backlog grooming (when needed), sprint planning, sprint review and sprint retrospective meetings

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REQUIRED:

  • Education & Experience: Bachelor’s Degree (Computer Science, MIS, or other relevant degree) or equivalent experience AND 1-3 years Practical Experience

  • Full-stack development experience using the following technologies:  .NET – C# or Angular or PHP, SQL Databases (MS SQL or MySQL), JavaScript, HTML, CSS3, Bootstrap

PREFERRED:

  • Education & Experience: Business Minor, Accounting, Business Process Analysis, Technical Writing, Agile/SCRUM

  • Software Development: NoSQL Databases, React, Python, Ruby, User Experience, Web Design, Human-Computer / User Interface Design

AVAILABLE SHIFTS:

8AM – 5PM Eastern Time or 9AM – 6PM Pacific Time

Apply now to these Locations

POS Support Consultant

ABOUT THE POS SUPPORT CONSULTANT ROLE:

We are looking for team members to join our growing POS team in the NYC metro area, where we specialize in the installation and ongoing maintenance of the LOC SMS POS system and associated hardware.

A person in this position will be engaging with clients and involved in the deployment and support of POS systems. This position will be a combination of work in the field (60-80% of the time) and remote work from home (20-40% of the time).

An ideal candidate will have spent a good amount of time with grocery retailers and understands how they operate. This could come from either working directly for them or supporting their technology. This person enjoys traveling to customer sites, taking personal responsibility for the work to be done, is a tinkerer and enjoys troubleshooting.

A Typical Day as a POS Support Consultant:

  • Installation of the LOC SMS POS system and associated hardware for retailers in the Greater NY area
  • Ongoing support and maintenance of the LOC SMS POS system
  • Consulting and creating POS/store technology solutions for retailers
  • Continuing education to expand knowledge of POS and retailer requirements
  • Documentation of POS systems in use at retailers

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REQUIRED:

  • POS system implementation/support experience
  • Understanding of computing systems
  • IT system troubleshooting skills
  • Excellent organizational skills
  • Excellent communication skills and professionalism
  • Ability to travel to client locations when needed

PREFERRED:

  • Experience working with POS Systems and equipment
  • Experience with LOC SMS systems
  • Experience working in grocery stores

Apply now to these Locations

Marketing Coordinator – India

ABOUT OUR MARKETING COORDINATOR:

We are looking for a professional and energized Marketing Coordinator to support the Miles IT Team. If you love helping people and have a passion for web development, we want to meet you! You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing.

 

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

 

If you’re extroverted, love solving problems, enjoy engaging with people all day long, understand the balance of being professional but also personable, can handle high pressure-then we have an amazing opportunity for you… We’re looking for a person who loves to solve problems, please customers (including angry ones) and are consistently dedicated to solving problems quickly, respectfully. You must be willing to leverage technology, systems, and processes to accomplish the impossible.

A TYPICAL DAY AS A MARKETING COORDINATOR:

  • Maintain and exceed our quality expectations for customer services, by providing accurate and prompt answers to all customer requests.
  • Coordinate with developers and other team members as needed during your shift. May include assistance prioritizing tasks or reaching out to customers for additional information
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken. Identify and assess customers’ needs to achieve satisfaction
  • Communication & Clear Explanation of details relating to an issue with the clients and team members through email phone chat and etc
  • Perform research for various marketing-related initiatives, such as investigating and comparing platforms or partnerships.
  • Data collections & sharing, such as: Add and reconcile expense tracking, Miles IT GMB management, gathering and sharing reviews, LinkedIn Audience building, email scheduling, following a documented process to test conversions, scheduling meetings and emails, password updates

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REQUIRED:

  • Education & Experience: High School Diploma (or equivalent)

  • G-Suite (or Microsoft, etc.) proficiency, calendar management

  • Effective verbal and written communication skills, organization & planning, flexibility (ability to multi-task and change gears effectively), decision-making, time management skills, attention to detail, managing and following processes

  • CRM or ERP Software a plus

  • Shift Requirement:
    Month 1 2:30pm – 11:30pm IST for orientation and training
    Standard Shift 10:30am – 7:30pm IST OR 11:30am – 8:30pm IST

PREFERRED:

  • Education & Experience: Bachelor’s Degree or Equivalent Practical Experience (Marketing Degree, Project Management experience, PMI Certification, Certified Scrum Master)
  • Experience using Project Management software (Asana, Jira, BaseCamp), CRM experience (HubSpot, SalesForce, Zoho) fast typing speed (75+ WPM)
  • Self-driving, independent worker, fast learner, continuous improvement, resourcefulness, emotional intelligence

Apply now to these Locations

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