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Customer Support Specialist [India]

2 – 6 Lakh

Remote – Work From Home, India



We are looking for a professional and energized Customer Service Representative to support the Miles IT Team! If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.


We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.


If you’re extroverted, love solving problems, enjoy engaging with people all day long, understand the balance of being professional but also personable, can handle high pressure-then we have an amazing opportunity for you… We’re looking for a person who loves to solve problems, please customers (including angry ones) and are consistently dedicated to solving problems quickly, respectfully. You must be willing to leverage technology, systems, and processes to accomplish the impossible.


  • Create and maintain commission tables
  • Scrub and format data for imports
  • Develop customized reports
  • Automate data-related tasks
  • Collaborate with other team members to ensure the accuracy and efficiency of spreadsheet-based processes
  • Document spreadsheet formulas and procedures so that customers can take over maintenance

marketing graphic design team

it team

bss team


  • Ability to work independently and as part of a team

  • Incredible communication

  • Prioritization and organization skills

  • Adaptability to process changes

  • Multitasking abilities

  • Attention to detail


  • Associate’s Degree
  • Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
  • 3+ years of experience in Excel or Google Sheets
  • Strong understanding of spreadsheet formulas and functions
  • Experience with data analysis and visualization
  • Excellent communication and problem-solving skills
  • Strong documentation skills

A Company Of Caring Friends

Miles IT has consistently been recognized as one of Philly’s Best Places to Work. We strive to provide a fun and friendly work environment and believe that hard work and happiness can go hand-in-hand.


Whether you work remotely or in person, you’ll have the opportunity to connect with teammates at company events, pursue common interests in our employee-run clubs, and support and encourage each other’s career development.

Company Benefits

Medical, Dental, and Vision insurance

401k with company match

Flexible spending account

Paid time off that rolls over each year

Tuition assistance

Paid holidays

Are You Driven To Accomplish More and Able To Prove It?

Miles IT is a group of highly motivated people who believe in working together to accomplish more.