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Striven ERP Helpdesk
$30,000-$32,000
Remote
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About the Role
Striven ERP Helpdesk
We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.
Striven ERP is our all-in-one business solution. It incorporates a suite of business tools— CRM, Accounting, Operations and Human Resources tools that work together to help small and medium-sized businesses grow, simplify and reduce costs. Learn more about Striven here.
RESPONSIBILITIES
- Assisting in training and how-to questions on system usage for all-in-one business software through screen-shares, phone calls, discussion, and chat tools
- Troubleshooting system bugs and escalating to the development team for fixes with clear steps on how to recreate the bug
- Confirming bugs have been fixed and communicated back to the customer accordingly
- Work with customers to learn about change requests they wish to have within the system
Role Qualifications
TRAITS
- Someone who wants to show they can put in the hard work in order to advance in their career
- Passionate about wanting to help people and resolve problems
- Someone who has a positive attitude and works well under pressure
- Resourceful and enjoys a collaborative work environment
- Able to quickly learn and adapt to new technologies and procedures
EDUCATION
- Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
- Associates degree preferred
SKILLS
- Experience with commonly used Customer Service/Technical Support software packages such as Jira, Slack, Zoho, Zendesk, Salesforce, etc.
- Familiarity with Google Workspace apps (Sheets, Docs, Drive, Calendar, etc.)
- Incredible verbal and written communication
- Prioritization and organization skills
- Adaptability to process changes
- Multitasking abilities
- Attention to detail
SHIFT REQUIREMENTS
8am to 5pm EST
We Do Remote Right
Miles IT supplies the necessary hardware for our remote employees and our staff enjoy the no-stress commute to their workstations every day. We maintain a close-knit team and a sense of comradery through group chats and video meetings.
Career Path
How Success is Measured:
Success is measured by exceeding customer expectations by delivering solutions that not only meet their business needs but also surpass them. Striven prioritizes customer satisfaction by providing proactive support and ensuring a smooth onboarding experience. The team actively seeks and incorporates customer feedback to continuously improve the product. Success is further quantified through monthly metrics that track key indicators such as customer retention, usage rates, and the achievement of desired business outcomes.
Career Paths:
- Striven Helpdesk Specialist
- Striven Helpdesk Lead
- Striven Adoption Coordinator
- Striven Lead Adoption Coordinator
Helping People Accomplish More
Take a look at the teams & culture that make up Miles IT!
our culture
Being an Inclusive, Welcoming Work Environment
At Miles IT, everyone matters and belongs.
We uplift diverse voices and celebrate people of all backgrounds and walks of life. Our team is dedicated to creating a caring environment where everyone feels seen, heard, and respected for who they are.
Our beliefs aren’t just words on a poster—we live them every day.
As a company, we’re committed to ongoing education and growth so our employees succeed and thrive. We strive to help people accomplish more through technology and believe that true innovation starts with an inclusive, caring work environment.
- We keep our people and their families top-of-mind. Flexible time policy, full suite of company benefits, and outings for teammates & families to enjoy together.
- We advocate for what we believe is right. Our team members are encouraged to speak up and share their perspectives—we believe that real impact comes from thoughtful listening and understanding.
- We champion continual development and growth. Through career development, Miles U sessions, and manager training, we ensure every team member has equal access to learning and leadership opportunities.
Traditional Benefits
These are for our full-time US employees. For position-specific information, check your job listing and location.
Medical, Dental, and Vision Insurance
401K with Company Match
Flexible Spending Account
Supplemental Insurance Plans
Paid Time Off that Rolls Over Each Year
Tuition Assistance
Paid Holidays
Exciting Extras
On-Site Perks
Stocked Kitchen
Full of healthy breakfast and lunch items.
Jumbo Blocks
Build your own desk area how you like.
Outdoor Patio
Enjoy outdoor seating, grills, and a garden.
Employee Lounge
Includes massage chairs and our library.
Recreation Room
Ping pong, billiards, shuffleboard, and more!
Gym & Sports
Fully-equipped gym with basketball and racketball courts.
Perks for Everyone
Casual Dress Code
Whether in the office or at home, stay comfortable while you work.
Flexible Time Policy
Make time for yourself when you need it most with flexible hours and PTO.
Ongoing Training
Continue learning with MilesU and tuition reimbursement.
Career Planning
Work one-on-one with your manager to define your path.
Employee-Run Clubs
Join after-hour programs with your team.
Hardware Discounts
Use our discounts on hardware for your personal setup.
Our Miles Helps Initiative & Volunteer Time Off
Miles Helps Initiative
We believe helping people accomplish more is essential to the success and growth of our local communities. Miles Helps is designed to support the many charities our employees are passionate about through volunteer time-off, donations, and financial commitments.
Volunteer Time-Off
With Volunteer Time-Off, our team can volunteer their time without losing a day’s income. Employees can use this for any non-profit work, but we often choose to make it a team effort. We know we get more done together. We like to use that energy to help our community!
Hear From Us!
Hear from some of our Miles IT employees.