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IT Training Class
Offered FREE once each quater
Remote
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About the Training
IT HELPDESK TRAINING
Ready to jumpstart your career in tech? We are passionate about fostering talent through merit-based advancement, continuous skill development, and a culture that respects your personal time.
Our Tier 1 IT Training Program provides structured, hands-on instruction to help candidates gain the technical proficiency required for modern MSP environments. Because training takes place outside regular work hours, you can focus on building new capabilities on a schedule that fits your life.
Classes fill up quickly, so secure your spot today!
PROGRAM DETAILS
- 30 hours of training, 20 hours of self-paced learning
- Location: Classes will be held remotely
- Schedule:
Monday, 6pm-8:30pm EST
Wednesday, 6pm-8:30pm EST
Thursday, 6pm-8:30pm EST - Dates: We offer several classes throughout the year. Please select your preferred date using the sign-up link.
- Necessary items: A computer running Windows or Mac OS X with internet access is necessary for homework assignments. A Chromebook, for example, is insufficient.
What to Expect…
SUBJECT MATTER
- Remote support
- Desktop technology and troubleshooting
- Network technology and troubleshooting
- Server technology and troubleshooting
- Cloud service technology and troubleshooting
- Remote support scenarios
cOMPLETION
- Successful completion requires attendance at ALL training sessions, successful completion of final support scenarios
- Upon completion, a certificate will be provided
Career Path
How Success is Measured:
Our IT support team is committed to delivering exceptional service. We measure success by ensuring customers feel their issues are addressed promptly and effectively. Our IT Support Consultants aim to resolve 60% of requests promptly, ensuring no issues persist due to a lack of expertise. Our team’s technical skills are continually evolving through both daily work and dedicated development efforts. With an average of 11 tasks completed per day, our team demonstrates our efficiency and commitment to customer satisfaction.
Career Paths:
- iT associate
- iT support consultant
- sr IT support consultant
- IT support specialist
- sr IT support specialist
Helping People Accomplish More
Take a look at the teams & culture that make up Miles IT!
our culture
Being an Inclusive, Welcoming Work Environment
At Miles IT, everyone matters and belongs.
We uplift diverse voices and celebrate people of all backgrounds and walks of life. Our team is dedicated to creating a caring environment where everyone feels seen, heard, and respected for who they are.
Our beliefs aren’t just words on a poster—we live them every day.
As a company, we’re committed to ongoing education and growth so our employees succeed and thrive. We strive to help people accomplish more through technology and believe that true innovation starts with an inclusive, caring work environment.
- We keep our people and their families top-of-mind. Flexible time policy, full suite of company benefits, and outings for teammates & families to enjoy together.
- We advocate for what we believe is right. Our team members are encouraged to speak up and share their perspectives—we believe that real impact comes from thoughtful listening and understanding.
- We champion continual development and growth. Through career development, Miles U sessions, and manager training, we ensure every team member has equal access to learning and leadership opportunities.
Traditional Benefits
These are for our full-time US employees. For position-specific information, check your job listing and location.
Medical, Dental, and Vision Insurance
401K with Company Match
Flexible Spending Account
Supplemental Insurance Plans
Paid Time Off that Rolls Over Each Year
Tuition Assistance
Paid Holidays
Exciting Extras
On-Site Perks
Stocked Kitchen
Full of healthy breakfast and lunch items.
Jumbo Blocks
Build your own desk area how you like.
Outdoor Patio
Enjoy outdoor seating, grills, and a garden.
Employee Lounge
Includes massage chairs and our library.
Recreation Room
Ping pong, billiards, shuffleboard, and more!
Gym & Sports
Fully-equipped gym with basketball and racketball courts.
Perks for Everyone
Casual Dress Code
Whether in the office or at home, stay comfortable while you work.
Flexible Time Policy
Make time for yourself when you need it most with flexible hours and PTO.
Ongoing Training
Continue learning with MilesU and tuition reimbursement.
Career Planning
Work one-on-one with your manager to define your path.
Employee-Run Clubs
Join after-hour programs with your team.
Hardware Discounts
Use our discounts on hardware for your personal setup.
Our Miles Helps Initiative & Volunteer Time Off
Miles Helps Initiative
We believe helping people accomplish more is essential to the success and growth of our local communities. Miles Helps is designed to support the many charities our employees are passionate about through volunteer time-off, donations, and financial commitments.
Volunteer Time-Off
With Volunteer Time-Off, our team can volunteer their time without losing a day’s income. Employees can use this for any non-profit work, but we often choose to make it a team effort. We know we get more done together. We like to use that energy to help our community!
Hear From Us!
Hear from some of our Miles IT employees.