CASE STUDY
Streamlining Nationwide IT Deployments for a Growing Veterinary Clinic Acquisition Group
Discover how Miles IT provides staff augmentation services, reliable IT support, and streamlined project management to a rapidly expanding veterinary clinic acquisition group.
MEET THE CLIENT
Large Veterinary Clinic Acquisition Group
A large veterinary clinic acquisition group purchases and rebrands small hospital veterinary offices across the United States. They operate approximately 800 locations nationwide and manage 15,000 to 17,000 computers.
PRIMARY CHALLENGES
Responsive IT Support & Staff Augmentation
The client’s previous IT provider wasn’t meeting their needs; they were looking for a new IT team who could provide more consistent support, management, and billing.
Reliable, Fast Onsite IT Support
The client needed rapid and reliable onsite IT support across numerous locations. Their existing provider did not meet their needs for timely and thorough site surveys and hardware replacements, often missing key information or taking too long to respond.
Staff Augmentation for Internal Team
With an internal IT team consisting of 40-60 people in various silos, the client found their resources were stretched thin and lacked the bandwidth to handle the volume of work required for acquisitions, hardware deployments, and ongoing support.
Streamlined Operations & Communication
The client required a partner that could provide consistent communication, project management, and meet deadlines for various IT projects. They also needed a single point of contact to streamline operations.
Predictable IT Costs
Transparent pricing and predictable IT costs were crucial for budgeting purposes, especially related to acquisitions and equipment replacements, to help the client plan and meet their future goals.
OUR PROVEN PROCESS
In-Depth Site Surveys, Hardware Replacement, & 365 Migrations
Site Surveys & Assessments
We developed a templated format and Standard Operating Procedure (SOP) for conducting comprehensive site surveys of new and existing locations. We performed 30-40 initial surveys that included capturing all necessary data, uploading pictures, and ensuring a thorough understanding of each site’s IT infrastructure.
Hardware Replacement & Implementation
We implemented a streamlined process for replacing hardware, in concurrence with site surveys, to streamline the process and minimize disruption. This included tasks like joining new machines to the domain and migrating email accounts.
365 Migration Support
To help with the client’s Microsoft 365 migration, we provided a dedicated support number for the organization and assisted with troubleshooting and escalation to relieve pressure from the group’s helpdesk.
Project Management
To keep the project on track, we established weekly calls with the client and assigned a dedicated project manager who became the core point of contact. Our team managed proposals, provided updates, and ensured everything moved forward seamlessly.
Transparent Pricing
To accomplish the client’s goal of clear billing, we provided flat, line-item pricing for all services, allowing for accurate IT budgets. We also customized project codes for each location, making invoice processing easier for the client.
Our Strategy
Filling In IT Gaps & Building a Trusted Partnership
To solve the client’s challenges, we handled projects their staff couldn’t do alone and established a strong partnership based on consistent communication, transparency, and flexibility.
Staff Augmentation
We identified areas where the client’s internal IT team was stretched thin and filled those gaps with services like onsite support and hardware replacements.
Proactive Communication
To keep the client informed, we held weekly meetings, provided constant updates, and addressed potential issues proactively.
Transparent Partnership
With transparency being incredibly important to the client, we focused on building a strong, trusted relationship with their internal IT team.
Scalability & Flexibility
Our experts scaled IT services to meet the client’s growing needs and adapt to their evolving requirements, including taking on new projects such as security identity management deployment.
Single–Vendor Solution
We offered a single-vendor solution, streamlining the client’s IT operations by handling purchasing, onsite support, & networking, eliminating the need to work with multiple vendors.
key results by the numbers
Site Surveys
Replaced Computers
Migrated Users
KEY RESULTS
“We couldn’t be where we are today”
The client expressed high satisfaction with our services and partnership, acknowledging that our support was crucial to getting them to their present point of success.
Streamlined Operations & Reduced Timelines
With our staff augmenting internal team members, the client was able to improve IT operations, complete projects faster, and free up their team to focus on other strategic initiatives.
Additional Engagements
The client entrusted us with more projects, including a large-scale identity management deployment across 500 offices, showcasing their confidence in our capabilities.
Predictable Budgeting
Thanks to our transparent, flat-rate pricing model, the client can easily budget for IT costs. Our customized billing approach improved invoice processing for the client as well.
ONGOING PARTNERSHIP
Continual Growth & Expansion
The client plans to continue acquiring new locations and will rely on our IT services for site surveys, hardware replacements, and ongoing IT support. They also continue to entrust us with new projects as they arise, knowing they can rely on our predictable costs and efficient processes.
With a positive working relationship built on a strong foundation of trust, we’re excited to partner with the client as they continue to expand and succeed.