CASE STUDY
Responsive Managed IT Services for a Growing Financial Consulting Firm
Discover how Miles IT provides rapid response support for a hybrid consulting firm and helps with user device and workstation setup across their new locations.
MEET THE CLIENT
Growing Financial Consulting Firm
The client is a financial consulting firm that advises businesses and helps them move forward in the changing landscape. Their work involves sharing in-depth research and knowledge with clientele.
With a global presence, they have several offices located overseas and in the US and are a growing medium-sized company.
PRIMARY CHALLENGE
Aligning IT with Growth Plans
The client had plans for growth and wanted responsive IT services that could scale as their company expanded.
Expansion Support
As a growing company, the client needed to find an IT services company that could accommodate their scaling needs as they opened new offices and hired additional staff.
Onsite and Remote Presence
With a hybrid work environment, the client needed seamless support for various in-person locations as well as remote employees.
Fast Issue Response
Though the client had basic IT infrastructure, they appreciated fast support for any technical issues that would arise.
OUR APPROACH
Industry Expertise & Fast Response
Industry-Aligned Teams
Our IT teams are organized by vertical, ensuring that the client’s designated support experts are familiar with the typical needs and goals of the financial consulting industry.
Business & Technology Experts
With consultants well-versed in both business strategy and technology best practices, we can advise the client on the best steps forward for their growing company.
Guaranteed <1 Hour Response Time
We understand the impacts of downtime, which is why we’re committed to providing fast, quality service for all inquiries. You Request, We Respond, It Gets Done!
OUR SOLUTION
Ongoing Support with the Miles Assurance Plan
To ensure the client received scalable support and fast resolution across all of their workspaces, we suggested the Miles Assurance Plan (MAP), our comprehensive, all-inclusive IT services package.
Consistent Issue Resolution
With rapid response support, the Miles Assurance Plan helps the client resolve IT issues quickly and return to work.
Scalable IT Services
The MAP scales perfectly with the client’s needs, allowing them to continue receiving the same high-quality support even as their number of offices and employees increases.
Small Team Feel, Large Team Support
With a core support team of four individuals and backup experts available, the client works with the same staff members every time, building rapport & familiarity.
Unlimited Remote & Planned Onsite Support
Thanks to the MAP, the client receives support for any remote issue that arises and benefits from planned work for their specified onsite locations.
ADDITIONAL IT PROJECTS
Solving New Technology Challenges
We continue to help the client with other IT projects, like user device and workstation setup, as their company opens new office locations and hires additional staff.
IT Systems Review
Our team conducted a systems assessment and presented actionable recommendations to the client about their current stance and next steps.
File Integration Resolution
We solved a recurring issue with file and template synchronization to improve workflows and enhance productivity.
New Office Location Setup
As the client opened new offices, we managed IT setup across each of their locations, ensuring a smooth and secure technology transition.
Device & Workstation Setup
We streamlined user device setup processes for the client by handling new computer and workstation requests.
KEY RESULTS
Raving Fan Service
The client continues to be a happy MAP customer and is pleased with our level of service and fast response time.
100%
Happiness Rating
159
Happiness Ratings
15 minutes
Average Response Time
MOVING FORWARD
Long-Term IT Partnership
As a partner of ours for 3+ years, the client continues to value our responsive, results-oriented approach to managed IT services. Our dedicated IT support has served them well, especially as their business has grown and their operations have expanded.
We look forward to supporting them in all of their ongoing growth endeavors and helping their team accomplish more.