AUGMENT YOUR IT STAFF
Co-Managed IT Services
Any IT need, covered.
Fill existing technology gaps with our IT pros, ready to supplement the efforts of your internal team.
PARTNERSHIP FOR SUCCESS
Choose co-managed IT services for full support & security
Co-managed IT services is a support model where a business’s internal teams partner with an external IT provider to handle their IT needs. The third-party experts handle as many of the business’s needs as is necessary.
24/7 US-Based IT Helpdesk Support
Resolve IT issues quickly and keep them from reoccurring. Our co-managed IT support team offers unlimited support, handling all tickets expediently & effectively.
24/7 Managed Detection & Response (MDR)
Our experts monitor & safeguard your systems from evolving cybersecurity threats in a rapidly changing landscape.
Cloud Monitoring & Management
Keep your environment running smoothly with complete cloud services, from infrastructure management to security.
Nationwide Onsite Support
Support all of your business locations, from coast-to-coast and internationally, with the help of our dedicated onsite experts.
Compliance Assistance
Align your policies and processes with the right compliance regulations for your business so you can avoid fines and reputational damage.
Network Monitoring & Server Support
Get co-managed IT networking services and keep the foundation of your company operations running smoothly & securely.
Business Continuity & Disaster Recovery
If you need help with disaster recovery planning, we handle all aspects of your environment, from backup systems to storage devices.
IT Projects
Co-source specialized IT talent for complex infrastructure projects, including server upgrades, system assessments, and more.
BUILD A COMPLETE IT TEAM
Explore key benefits of co-managed IT
Combining dedicated efforts and shared knowledge, co-managed IT services augment internal IT departments to optimize resource allocation and improve scalability.
Risk Readiness
Stay ahead of new threats with consistent monitoring and always-available experts.
Lower Costs
Eliminate costs associated with hiring and training numerous in-house specialists.
Strategic Efforts
Give your staff more time to focus on honing your long-term IT strategy by segmenting daily IT responsibilities.
Access to a Full Team of Experts
Gain access to decades of IT knowledge by partnering with an experienced IT company.
You Request.
A team of 500+ IT professionals, ready the moment you reach out.
We Respond.
In under 51 seconds on average — with 24/7 live support.
It Gets Done!
Backed by a 99.7% project success rate, every engagement.
SUCCESS STORY
Effectively dividing responsibilities to complete IT projects
A healthcare client didn’t have enough IT team members to handle a technology standardization project.
By augmenting their internal team with the Miles IT Project Team and a dedicated project manager, we worked efficiently in tandem to complete the project successfully.
RELIABLE. SECURE. RESPONSIVE.
What makes Miles IT the best partner for your business?
Benefit from the best IT staff augmentation services. With our help, you can seamlessly expand your department’s capacity and expertise without increasing internal headcount.
Industry Expertise
We organize our teams by vertical, giving our experts unparalleled insights into your business needs & processes.
Business & Tech Leaders
Miles IT understands both business & technology, guiding you to the smartest IT decisions to strengthen your business ventures.
Consistent Service
Work with the same experts every time—team members who understand your unique business and IT environment.
Unmatched Reliability
No more worries about being short-staffed. With our full team of IT professionals, someone is always available to help.
Guaranteed 1-Hour Response Time
Stay updated every step of the way with our exceptional response times and strong communication. You Request, We Respond, It Gets Done!
OUR COMPLETE SUITE OF IT SERVICES
All-in-one managed IT services
Looking for complete IT management and support? Check out the Miles Assurance Plan, our all-in-one managed IT services package.
Guaranteed <1 Hour Response Time
Our fast response & resolution helps you return to work ASAP.
24/7 IT Helpdesk Services
We’re always on call to answer questions and resolve issues, 24/7/365.
Unlimited Remote & Onsite Support
Whether you work in person or remotely, get nationwide support for all of your workspaces.
End-to-End Cybersecurity
Defend against bad actors with proactive security measures and a 24/7 incident response team.
No Long-Term Contracts
Easily adjust as your needs change with our flexible, month-to-month plans.
HELPING PEOPLE ACCOMPLISH MORE
Our Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
Joseph Visci
In every interaction we have had since we decided to move to Miles IT, they have been super responsive, professional, knowledgeable, and pleasant. From onboarding to dealing with new equipment, day to day stuff that comes up, etc. they have been terrific and worked quickly and with an ease and confidence that has left me at ease in the midst of my busy day and confident in their services.
Keith Waycaster
I have been in business for about 28 years. I had always done my own IT work but finally relented and reached out for help. I knew I needed dedicated IT support but had no idea just how much help they would be. Every issue my staff has, Miles takes care of it. They’ve helped me focus a lot more energy on running and growing my business. I got the help I needed on holidays and at night. Miles IT rocks!
Martin Laderman
Been using their services for approximately 20 years. I have only positive things to say, but more importantly the results that they have given my company is unprecedented. Not only is their customer service excellent, but the knowledge and expertise of the IT individuals is the best I’ve ever experienced.
Frequently Asked Questions
Co-Managed IT vs Managed IT: What’s the Difference?
Co-managed IT services is a service model where internal IT teams partner with an external IT provider to handle a business’s IT needs. The third-party experts supplement internal responsibilities, handling as many of the business’s needs as is necessary.
Managed IT services are a practice in which all IT tasks and functions are outsourced to a third-party provider, known as a Managed Service Provider (MSP). The MSP takes responsibility for all of the business’s IT needs, freeing them up to focus on other tasks.
Both service models include a wide range of IT services like:
- System Oversight & Monitoring
- 24/7 Remote & Onsite Helpdesk Support
- Proactive Services
- Powerful Security
- IT Consulting
Why Choose a Co-Managed IT Model for Your Business?
Co-managed IT services offer a variety of benefits for SMBs and large businesses alike. First, they reduce costs by ensuring access to experienced IT specialists and removing the costs associated with finding, hiring, and retaining in-house experts.
Second, co-managed IT ensures consistency and availability of IT resources. With an IT team always on call, businesses don’t need to worry if their internal staff is out of the office or unavailable.
Third, co-managed IT improves risk readiness and security by supplementing any internal knowledge gaps and providing access to the best tools. Many MSPs have years of experience in the IT landscape and invest in top-notch security & monitoring tools to support their clients.
Finally, working with external IT partners frees internal staff up to focus on strategic, long-term initiatives instead of minor, day-to-day issues. That way, businesses can take advantage of the newest innovations and build their competitive advantage.
How much of my IT responsibilities are handled in a co-managed model?
As many as you’d like! The benefit of co-managed services is that an external partner can handle as many responsibilities as makes sense.
You may only need co-managed IT support to handle day-to-day issue resolution. Or, you may decide that you want to handle IT helpdesk tasks internally, but need a co-managed arrangement for cybersecurity efforts and disaster recovery planning.
Is IT consulting included in a co-managed model?
Yes, if you’d like it to be! In co-managed plans, you can typically choose the subset of services you’d like assistance with.
How does IT Staff Augmentation Services Enhance Your Team’s Capabilities?
IT staff augmentation services build on the capabilities of your in-house IT team by providing access to resources, knowledge, and team members that you might not otherwise have. Think of IT staff augmentation as an extension of your internal team, with experts dedicated to your business and knowledgeable about your environment.
For instance, you may have IT support experts in-house, but may not have a security team. IT staff augmentation can bridge those gaps and provide backup support if necessary.