IT Solutions for Manufacturing
Minimize downtime and protect critical data with rapid response IT support.
Our comprehensive IT services, tailored for manufacturing companies, help you maintain security while concentrating on efficient output.
DISCOVER OUR ALL-IN-ONE IT PACKAGE
Best-In-Class Managed IT Services for Manufacturing
Overwhelmed with your IT and operational technology? We can fully manage all of your IT needs or partner with your in-house team to provide backup support and minimize downtime.
Rapid Response Time
With a guaranteed response time of under one hour, we provide fast support, minimize downtime, and keep your production line running smoothly.
24/7 Helpdesk Availability
Maintain operational efficiency with continuous support, 24/7/365—we’re available after hours, weekends, and on holidays.
Unlimited Remote & Onsite Support
Gain complete support for all work environments, whether your team works on the production floor or remotely.
End-to-End Cybersecurity
Protect manufacturing operations and data with our proactive monitoring and 24/7 incident response.
Flexible Month-to-Month Contracts
As production demands evolve and regulatory standards change, adapt your IT support plan accordingly to meet your needs.
EXCEPTIONAL CYBERSECURITY
Secure Sensitive Production & Operational Data
Stay vigilant with comprehensive cybersecurity. Explore a snapshot of our manufacturing IT services and learn how we secure operational systems and data.
Advanced IoT Security Protocols
Interconnected smart devices can create a larger attack surface. Defend against threats to production lines, automated systems, and supply chain data.
24/7 Threat Monitoring
Cyberattacks can happen at any time. We continuously monitor your network, OT systems, and industrial control systems (ICS) for signs of suspicious activity.
Risk Assessments for Interconnected Devices
Interconnected systems often create greater security risks. Identify and remediate vulnerabilities in industrial control systems and other platforms through vulnerability scans and penetration testing.
Manufacturing Marketing Statistics
the increase in cyberattacks targeting manufacturing companies, which are the #1 most targeted industry
of manufacturing cyberattacks in 2024 involved ransomware
of cyberattacks worldwide target manufacturers
SUCCESS STORY
Resolving a Manufacturer’s Network Connectivity Challenges
A technology manufacturer struggled with an unstable wireless network system, hindering tests for their engineering team and work for their office staff.
Discover how Miles IT implemented a reliable solution with seamless connectivity, helping the client improve operational efficiency.
Average response time
Years of experience
Live Support
Ensuring Production Continuity with Reliable IT/OT Support
Our team understands the criticality of uptime for manufacturers. We provide fast, consistent IT support for manufacturing companies, resolving issues quickly and resuming production as fast as possible.
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24/7 IT Support for Manufacturers
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Responsive, reliable IT teams are essential to keep your operations running smoothly and production on track. Our experts guarantee a <1 hour response time (we’re usually much faster!) and are dedicated to resolving any issues quickly and effectively.
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Downtime Prevention
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Downtime can be costly—every minute can matter if your production lines shut down. Through our proactive 24/7 monitoring of OT systems, security mitigations for Industrial Control Systems, and predictive analytics, we keep your systems running smoothly and prevent major disruptions to your operations and revenue.
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Backup Systems
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Regular backups are crucial for quick restoration in the event of system failures as well as necessary for adherence to certain compliance regulations. We implement regular system backups so all your data is safeguarded and easily restorable.
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Disaster Recovery Plans
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To minimize downtime, we create comprehensive disaster recovery plans detailing how your business would restore operations after a critical event.
PROJECT-BASED MANUFACTURING IT SOLUTIONS
Ensure Secure, Consistent Communications with Up-To-Date Technology
Take steps to ensure all communications are secure, fast, and easily accessible by the appropriate team members.
Secure, Stable Networks for Manufacturing Facilities
When your production depends on high-speed networks, your wired and WiFi setups need to be reliable. Improve security and speed for networks, data centers, and other connection points.
IIoT Implementation and Security
Securely integrate Industrial Internet of Things (IIoT) solutions to enhance real-time monitoring and visibility. We ensure all smart devices follow the highest security and privacy standards.
Cloud Migration & Services
Shift manufacturing data, production schedules, and other critical information to a secure digital environment to better safeguard against threats and manage accessibility.
CUSTOMER TESTIMONIAL
“Miles IT has the ability to keep us operating and make our downtime as short as possible”
Hear from David Thompson, CEO of Laminators Inc., how Miles IT successfully supports his manufacturing company in every endeavor.
Common Manufacturing IT Challenges
Efficient IT/OT
Seamless operations are crucial to maintaining production and speed. Without proper management of disparate systems, you might face operational bottlenecks and inefficiencies.
Minimal Downtime
Even a minute of downtime can disrupt production and result in high costs. Reliable technology and teams are crucial to minimizing interruptions.
Scalability/Flexibility
To meet production demands and changes, you’ll want technologies that can grow and adapt with your business. Take advantage of best-in-class IT solutions for manufacturing that meet your goals now and in the future.
Regulatory Compliance
Depending on your industry and customers, you may be responsible for specific compliance regulations. Make sure you’re taking the right steps to protect systems and data.
IT Consulting for Manufacturers
We help manufacturing firms ensure resilience, efficiency, and compliance by safeguarding operations and optimizing technology investments.
Business Continuity Planning
Establish steps your business can take to continue production and essential services if an incident occurs, maintaining cycle time and throughput.
Audit Guidance
Whether you’re preparing for an ISO 27001 audit, a SOC 2 audit, or another type, our compliance experts can help guide you through the process by identifying gaps, implementing appropriate controls, and gathering evidence.
Due Diligence Consulting
Assess IT/OT value and risks associated with potential investments or acquisitions so you can make the most informed decision
Why Choose Miles IT as your Manufacturing IT Partner?
Industry Expertise
We work with many manufacturing companies, giving us unparalleled insights into the unique needs of manufacturers as well as their primary systems.
Consistent Service
Work with the same dedicated team every time—experts who are familiar with both your industry and your unique organization.
Unmatched Reliability
We always have a full team of IT professionals available, so you’ll have someone ready to assist at any time.
Fast Response
Every minute matters in manufacturing. We live our slogan every day, with an average response time of 51 seconds—You Request, We Respond, It Gets Done!
HELPING PEOPLE ACCOMPLISH MORE
Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
Mark Donahue
1 weeks agoWe’ve been working with Miles IT for a couple of years now, and the experience has been uniformly positive. The level of experience and responsiveness has helped to keep our time-sensitive operation rolling along.
Chuck Lanyard
6 weeks agoSuch a great company. Miles has been our technical support team for the past five years and the service has been impeccable. I have found the response to be both expeditious and very professional. I wouldn’t hesitate to recommend them, and I do!
Roylene Emmons
18 weeks agoMiles IT has been a game changer for our business. Their team is not only knowledgeable but also incredibly friendly and informative. Every interaction, from the IT department to the on-site staff, has been a pleasure. If your business is in need of IT support, I highly recommend Miles IT as the go-to provider.
FAQ
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Why is 24/7 IT/OT support so important for manufacturing?
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Consistent, 24/7 IT support for manufacturing is crucial because of the critical nature of production schedules. Downtime can heavily impact production, leading to significant costs and time delays. Often, finding an experienced managed IT provider for manufacturing companies is the best solution.
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What is your approach to troubleshooting OT (Operational Technology) issues?
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Our approach to OT issues involves rapid diagnosis, analysis, and efficient resolution. We prioritize minimizing downtime and ensuring production continuity. We also provide proactive monitoring and maintenance to prevent issues from occurring in the future.
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What are the benefits of implementing a proactive IT strategy for manufacturing?
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Proactive IT solutions for manufacturing reduce downtime, minimize security risks, and improve operational efficiency. Taking this type of approach is essential to preventing future issues and spotting minor problems before they turn into large-scale incidents.
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What compliance regulations are manufacturing companies responsible for?
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Manufacturing companies must adhere to compliance requirements for their specific industry or clients. For instance, DoD contractors need to follow the CMMC standard. One common standard for manufacturers is ISO 27001, an information security standard that demonstrates a commitment to cybersecurity and data privacy.
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What measures do you take to protect against ransomware attacks in manufacturing environments?
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Manufacturing companies tend to be major targets of ransomware attacks. To prevent these incidents, we implement a multi-layered security approach, including firewalls, advanced threat protection, regular data backups, proactive monitoring, and employee training. We also can conduct regular security audits and vulnerability assessments to ensure your systems are secure.
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We have an internal IT team. Can you work alongside them to share responsibilities and fill in gaps related to OT?
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Absolutely! With our co-managed IT services for manufacturing companies, we can take responsibility for as many of your IT needs as you’d like. We frequently work alongside in-house teams to provide support for technologies or areas that they can’t handle on their own.