SOFTWARE AUTOMATION
Ensure your business functions as efficiently as possible with software automation
Do your employees spend too much of their time on repetitive tasks? Could you improve business productivity by reducing human workloads?
We can advance your current automation systems or create custom automation and AI solutions to streamline business workflows and allow your team to focus on more meaningful pursuits.
Automation Platforms
Our team specializes in leveraging top platforms to quickly implement high-value automation solutions. If you don’t see the tool or solution you’re looking for below, please contact us. We have experience with many other automation platforms, and we’re confident we can meet your needs!
Zapier
An easily accessible automation platform that uses simple integrations to move data between systems and initiate actions.
Microsoft Power Automate
A cloud-based service that automates workflows across applications and services without writing extensive code.
Microsoft Azure Services
A suite of cloud-based solutions that help organizations automate processes and integrate systems using advanced, customizable workflows and connection options.
Extend the efficiency of your business
Utilize software to your advantage to cut costs and save time completing processes and tasks.
Robotic Process Automation (RPA)
RPA, also known as task automation, uses software to automate repetitive, rule-based tasks typically performed by humans. RPA allows organizations to streamline and automate various business processes, which improves efficiency, accuracy, and productivity while reducing costs and freeing up human workers to focus on more complex and value-added activities.
Business Process Automation (BPA)
BPA uses software to streamline and automate complex business processes. It involves integrating software applications and systems to enable the efficient execution of tasks, data handling, and decision-making, often with minimal human intervention. The goal is to optimize processes, improve organizational agility, reduce costs, enhance customer satisfaction, and drive business growth.
Artificial Intelligence (AI)
Combine AI and automation technologies to enhance and automate business processes. Surpass the abilities of traditional automation by incorporating cognitive capabilities, machine learning, natural language processing, and other AI techniques to enable systems to learn, adapt, and make intelligent decisions.
Digital Workforce Automation (DWA)
DWA Is the use of technology and software tools to automate and manage an organization’s digital workforce, which includes both human employees and software robots (bots). It focuses on optimizing and orchestrating the collaboration between humans and software-based automation solutions to achieve greater productivity, efficiency, and effectiveness.
Fully customized AI solutions for your needs
Integrate AI tools into your existing systems or build a new solution that aligns with your goals.
Data & Image Analysis
Understand how AI can be used for reading images, interpreting data, and identifying patterns & exceptions.
AI Integrations
Connect your business systems, websites, software programs, and other applications with AI tools like ChatGPT, Gemini, and other emerging solutions.
Agentic AI
Leverage AI and Automation together to develop fully customized business processes that improve both productivity and quality.
Ways to Automate Your Business
Expedite processes and boost customer happiness with automation in these areas and more.
Marketing & Sales Automation
Create targeted communications, automated follow-up, and custom workflows
Customer Service
Enhance customer experiences, improve operational efficiency, strengthen client relationships, and improve responsiveness and availability
Eliminate Manual Data Entry
Improve accuracy and data integration, accelerate data capture, and process forms and images more efficiently
Service Automation
Get more accomplished, increase capacity, and improve efficiency and productivity by automating processes
Report Generation
Streamline data collection, transformation, presentation, and report sharing
Accounting Automation
Automated invoicing & billing, get paid faster through collections and payment automation, simplify payroll processes
Purchasing Logistics
Reduce calendar time and steps for purchasing, supply chain, and logistics processes
Recruiting & Onboarding
Expand recruiting reach and simplify steps for onboarding new employees
Integrate current systems to automate processes
Miles IT can leverage your current software systems to create an integrated approach to your business processes. This allows you to automate more than one process for full efficiency and accuracy.
DEDICATED TO YOUR SUCCESS
Work with a team committed to your organization
We’re ready to build a scalable solution so your business can reach its full potential.
In-House Development Team
We provide a complete team under one virtual roof, including Business Analysts, User Experience Experts, Database Architects, Software Consultants, Security Analysts, & HelpDesk.
Business & Technology Knowledge
Our experts leverage their in-depth understanding of software technologies and business processes to help you make the best choices to keep your organization moving forward.
Large Team Support, Small Team Feel
Work with the same people every time while achieving redundancy & scalability with the support of additional team members who understand your unique business and core systems.
HELPING PEOPLE ACCOMPLISH MORE
Our Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
Lori Martinez
“My company has an account with Miles IT. Whenever we run into an “IT” issue, they are right on it and have very knowledgeable staff to fix all our issues. I love that they are so quick to respond, especially for remote work. Their responsiveness makes all the difference.”
Cheyenne Alvis
“an absolutely Fabulous company to deal with. The analysts are experts at their craft. Fast, concise, professional and extremely reliable. I consider them in high value and recommended regard. Thank you again to the entire team at Miles.”
Anthony Scialabba
“We have worked with Miles IT for years. I have found its employees to be responsive, courteous and generally knowledgeable.”
Let’s build something great together.
Frequently Asked Questions
What tools do you use to develop automation?
We have experience with various automation tools, such as Microsoft Power Automate, to develop automations within software that provide workflows, scripting, or event-based actions. We are able to develop fully custom automation scripts using our Automations hub.
What areas of my business should I automate?
Most businesses have dozens of opportunities to automate tasks or business processes. We recommend identifying repetitive tasks or work that involves many people doing the same activity. Tasks and processes that involve data entry, data review, email monitoring, assignments, generation of transactions, or approval processes are good places to look for potential automation.
I don’t trust automation to handle certain critical tasks; what should I do?
Automation does not need to handle an entire process. Have your automation act as an assistant to the human and prep the information so that it is easy to review and process. You can also consider only partially automating data so that only high-risk data is staged for human intervention.
Once the automations are developed, are there any ongoing efforts or costs?
There will likely be some level of effort necessary to maintain the automations and adjust over time. This can include making minor changes based on user requests or performing analysis work to troubleshoot automations that stop working due to changes in their environment. There may also be licensing costs to consider, which will vary based on the automation tool used.