Software Packages
AI Co-Worker Packages
“Hire” an AI Co-Worker (Bot) and Help Your Team Accomplish More!
Librarian Co-Workers
Information-Only & Direct
$1,250
Assistant Co-Workers
Conversational & Helpful
$2,500
Pro Co-Workers
Intelligent Routing & Prioritization
$5,000
Specialist Co-Workers
Contextual Reasoning & Multi-Step Support
$10,000
Overview
Delivers quick, factual responses for simple look-up. (Simple Persona)
Engages in natural dialogue and provides specific, actionable responses.
Uses branching logic to determine the best conversational path based on simple criteria.
Manages complex, multi-turn conversations by building context and asking probing questions.
Scenario Handling
Foundational Safety. Basic parameters configured to avoid harmful or inappropriate content.
Simple Direction. Simple guidelines (up to 10) for conversational responses to out-of-scope inquiries.
Advanced Response Handling. Utilizes advanced instructions (up to 20) for specific scenarios (e.g., auto-routing to Contact Us).
Extensive Scenario Management. Expands on the Pro tier (up to 40 instructions) for comprehensive edge case coverage.
Specialized Actions
Standard Inquiry Response. Efficiently retrieves and presents information provided during setup.
Customized Conversational Output. Handles up to 2 specific scenarios where the text response is custom-tailored (e.g., generating a simple draft email).
Template-Based Data Integration. Generates or processes specific inputs/outputs (up to 3) designed to convert into consistent file formats using templates.
Multi-Format Workflow Support. Manages up to 5 different specific/custom inputs or outputs, integrating with multiple steps in your digital workflow.
Examples
Position Coach — Identifies and retrieves specific sections from position-specific guidelines or best practice from multiple resources when prompted for a process.
Work Assistant — Point to the appropriate templates or documents related to the work being discussed.
Policies & Guidelines — Provides specific content references from the employee handbook and/or HR/benefits documentation.
Position Coach — Provides general feedback and tips on job responsibilities within a conversational flow to help collaborate on ideas and improvements.
Work Assistant — Streamlines the creation of routine professional correspondence to help users generate structured content to be used in the work product.
Policies & Guidelines — Answers general questions and provides basic guidance about HR policies and guidelines.
Position Coach — Performs coaching on specific job scenarios, such as handling objections or performance hurdles, and offers tailored recommendations for next steps.
Work Assistant — Performs the task of drafting customized outputs, like proposals, reports, and other documentation, based on the specific input provided.
Policies & Guidelines — Analyzes a specific scenario and provides the recommended approach for handling it according to company guidelines.
Position Coach — Conducts advanced, collaborative coaching by asking probing questions to gather context and guide the user through more complex scenarios.
Work Assistant — Executes multi-step specialized tasks that may require integrating external data sources while adhering to strict position-specific guardrails.
Policies & Guidelines — Integrates with external resources and streamlines the next recommended steps with more specific guidelines/templates.
Smart Automations and Integrations
Automating Workflows & Connecting Systems
Extra Small Package
$1,650
Small Package
$3,250
Medium Package
$6,500
Large Package
$13,000
Examples
•Automatically extract details from incoming order emails and post a formatted summary to a designated team chat channel.
•Instantly analyze feedback emails for key insights and trigger real-time alerts in your communication platform.
•Route new lead notifications to chat with integrated buttons that allow team members to “claim” a lead and notify the group instantly.
•Updating order status in an ERP system and sending a confirmation email.
•Reading customer data from a CRM and writing it to a Google Sheet.
•Triggering an email notification when a form is submitted.
•Creating a flat file export of daily sales orders.
•Checking for duplicate entries in a database and applying a flag.
•Syncing orders from Ecommerce site to an ERP system and sending a shipping notification
•Reading projects and related tasks from a PM tool and updating their status in a different system
•Creating a weekly report by pulling data from 2 related sources and writing it to an Excel sheet
•Providing duplicate check & formatting on customer records in CRM and sending confirmation email
•Exporting customer data, applying logic to validate fields, and generating a formatted CSV file
•Bi-Directional Integration of orders between ERP & field service systems
•Sales Workflow: Collect leads, allocate to marketing campaigns, assign to sales reps
•Synchronize Inventory between Ecommerce and Warehouse Management System w/ alerts
•Generate Monthly PDF Summary Report that aggregates 3 to 4 existing reports
•Automating customer feedback & response process with escalations
One-Time Service Definitions — Automation Actions:
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, and pre-built connectors, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
See examples of actions
•Reading an Order w/ Line Items
•Reading Projects & Related Tasks (2 Actions)
•Updating the Status of an Existing Order
•Creating a Flat File Export
•Using “Zap” to Read Shopify Orders
•Writing (unformatted) data to an Excel Tab
•Sending an Email Notification
•Performing a logic validation
•Performing a duplicate check on a unique field
•Looping through records
•Performing data transformation on a single field
•Applying a format to a file
•Other pre-built actions from the platform
Software Cybersecurity Packages
— One Time Cybersecurity Services —
Standard Package
$2,500
Plus Package
$6,000
Premium Package
$20,000
Recommended for
The Standard Package is recommended for every business that has custom business software that is used by internal staff and does not include confidential information, such as PII or PHI, and is not subject to compliance regulations.
The Plus Package is recommended for companies that have custom software that is business-critical, contains confidential business information, or provides external user access to customers, partners, or public users (i.e. web portals).
The Premium Package is recommended for companies with custom software that contains PII, PHI, or other confidential information, are subject to compliance requirements, or would pose a major business risk if compromised (e.g. companies generating significant revenue through the software).
Surface Scan
✓ Included
✓ Included
✓ Included
Advanced Vulnerability Scan
✓ Included
✓ Included
✓ Included
Security Posture Consultation
Not included
✓ Included
✓ Included
Penetration Testing
Not included
Not included
✓ Included
One-Time Service Definitions:
•Surface Scan: The surface scan will be run against the core platform(s) and hosting environment components of your software to identify potential known vulnerabilities that could maliciously impact the system.
•Advanced Vulnerability Scan: We will run a dynamic vulnerability scan against your site to identify known vulnerabilities and potential remediation recommendations. Our security consultants will review the results and perform a customized analysis of results & provide recommendations in a compiled report.
•Security Posture Consultation: Miles IT security consultants will review your systems and related business processes to evaluate how the system is configured and used to identify potential cybersecurity risks. We will provide a report outlining your security posture and any recommendations.
•Penetration Testing: Our cybersecurity experts will perform penetration testing, exploit vulnerabilities, and attempt to gain access to high-value targets, including personal, financial, and other confidential information within your system.
Software Peak Performance Packages
Ensuring Your Systems Perform as Expected
Standard Package
$2,000
Plus Package
$4,000
Premium Package
$10,000
Recommended for
The Standard Package is recommended for non-business-critical systems with a small user base. It provides essential performance visibility and targeted recommendations to ensure your application continues to meet core stability and speed requirements.
The Plus Package is recommended for systems where performance is more critical to core business operations than the Standard level. It features a more detailed performance analysis and testing to identify potential bottlenecks before they impact your business.
The Premium Package is recommended for mission-critical systems and SaaS products with large user bases where performance is vital to business operations. It provides our most in-depth analysis to ensure high-stakes systems remain stable, scalable, and optimized for peak demands.
Active Monitoring
✓ Included
✓ Included
✓ Included
DB Performance Analysis
✓ Included
✓ Included
✓ Included
System Performance Analysis
✓ Included
✓ Included
✓ Included
End User Performance Testing
Not included
✓ Included
✓ Included
Load, Stress, & Spike Testing
Not included
Not included
✓ Included
What You Get:
•Active Monitoring: We will configure our performance monitoring tool in your application environment to track the availability, performance, errors, and user load times. This will be the basis for our insights and recommendations.
•DB Performance Analysis: Our team will review your database performance based on actual utilization metrics while providing you insights and recommendations to keep your database at peak performance.
•System Performance Analysis: Our team analyzes your system’s metrics to identify exactly where your system falls below expectations, providing recommendations including optimizations to stabilize and speed up your environment.
•End User Performance Testing: We will step through your key business processes from the perspective of an employee or customer to identify user experience issues. We test during both “high-utilization” and “low-utilization” periods, providing you with a summary report and a collaborative review of the findings to plan your next steps.
•Load, Stress, & Spike Testing: We identify your most critical business processes and subject them to 5-7 days of comprehensive load, stress, and spike tests to ensure your system can handle expected traffic. You will receive a detailed report of bottlenecks and recommendations, followed by a retest after updates are implemented to confirm your system’s stability. This service includes testing of up to 5 test scenarios.
Software Reporting Packages
Providing Insights and Business Intelligence
Small Package
$1,750
Medium Package
$3,500
Large Package
$7,000
Examples
•PowerBI dashboard that connects to a single data source through API and shows a trend graph with the ability to filter by date and category.
•Google Sheets report that reads data from 2 open API endpoints and merges them into a single sheet.
•Dashboard that reads data from 2 database tables and displays in a single visualization.
•Basic commissions report that pulls invoiced dollars per period, aggregates by assigned rep, and multiplies by a standard commission rate.
•Revenue KPI dashboard that pulls sales order totals and aggregates into 3 charts on a dashboard with filter by timeframe, category, and customer.
•Project Tracking Spreadsheet that reads data from customers, projects, and milestones and calculates whether any milestones or projects are upcoming or past due.
•Commissions report based on invoiced dollars that provides rules for different commission percentages based on split commissions, exclusions for certain items, and different rates based on the rep or customer.
•Customer Service Dashboard that reads all customer service tickets and shows separate visuals displaying trending by week for the number of tickets, average response time, and the total tickets by category and completed tickets by person with filters for date range, CSR, and customer.
One-Time Service Definitions — Report Components:
Components are the building blocks of a report or dashboard. These may include data connections, transformations, visualizations, and applied formatting. More advanced features, such as custom scripting, creating data marts or data warehouses, and other advanced features can be handled through our reporting services.
See examples of components
•Reading an Order Details data through API
•Saving data object in temporary table or file
•Displaying data in a tabular view
•Displaying a visualization (pie, bar, line chart)
•Joining 2 data objects together
•Aggregating or Grouping Data
•Standard Logical Transformations
•Adding a standard filter/slicer
•Dynamic Calculations
•Multiple components: Multi-layered visuals (line over bar)
•Multiple components: Joining together 3 or more data objects
•Multiple components: Reading Project & related task data through API
•Multiple components: Other pre-built actions from the platform
AI Co-Worker Packages
“Hire” an AI Co-Worker (Bot) and Help Your Team Accomplish More!
Librarian Co-Workers
$1,250
Information-Only & Direct
Overview
Delivers quick, factual responses for simple look-up. (Simple Persona)
Scenario Handling
Foundational Safety. Basic parameters configured to avoid harmful or inappropriate content.
Specialized Actions
Standard Inquiry Response. Efficiently retrieves and presents information provided during setup.
Examples
Position Coach — Identifies and retrieves specific sections from position-specific guidelines or best practice from multiple resources when prompted for a process.
Work Assistant — Point to the appropriate templates or documents related to the work being discussed.
Policies & Guidelines — Provides specific content references from the employee handbook and/or HR/benefits documentation.
Show 3 examples
Position Coach — Identifies and retrieves specific sections from position-specific guidelines or best practice from multiple resources when prompted for a process.
Work Assistant — Point to the appropriate templates or documents related to the work being discussed.
Policies & Guidelines — Provides specific content references from the employee handbook and/or HR/benefits documentation.
Assistant Co-Workers
$2,500
Conversational & Helpful
Overview
Engages in natural dialogue and provides specific, actionable responses.
Scenario Handling
Simple Direction. Simple guidelines (up to 10) for conversational responses to out-of-scope inquiries.
Specialized Actions
Customized Conversational Output. Handles up to 2 specific scenarios where the text response is custom-tailored (e.g., generating a simple draft email).
Examples
Position Coach — Provides general feedback and tips on job responsibilities within a conversational flow to help collaborate on ideas and improvements.
Work Assistant — Streamlines the creation of routine professional correspondence to help users generate structured content to be used in the work product.
Policies & Guidelines — Answers general questions and provides basic guidance about HR policies and guidelines.
Show 3 examples
Position Coach — Provides general feedback and tips on job responsibilities within a conversational flow to help collaborate on ideas and improvements.
Work Assistant — Streamlines the creation of routine professional correspondence to help users generate structured content to be used in the work product.
Policies & Guidelines — Answers general questions and provides basic guidance about HR policies and guidelines.
Pro Co-Workers
$5,000
Intelligent Routing & Prioritization
Overview
Uses branching logic to determine the best conversational path based on simple criteria.
Scenario Handling
Advanced Response Handling. Utilizes advanced instructions (up to 20) for specific scenarios (e.g., auto-routing to Contact Us).
Specialized Actions
Template-Based Data Integration. Generates or processes specific inputs/outputs (up to 3) designed to convert into consistent file formats using templates.
Examples
Position Coach — Performs coaching on specific job scenarios, such as handling objections or performance hurdles, and offers tailored recommendations for next steps.
Work Assistant — Performs the task of drafting customized outputs, like proposals, reports, and other documentation, based on the specific input provided.
Policies & Guidelines — Analyzes a specific scenario and provides the recommended approach for handling it according to company guidelines.
Show 3 examples
Position Coach — Performs coaching on specific job scenarios, such as handling objections or performance hurdles, and offers tailored recommendations for next steps.
Work Assistant — Performs the task of drafting customized outputs, like proposals, reports, and other documentation, based on the specific input provided.
Policies & Guidelines — Analyzes a specific scenario and provides the recommended approach for handling it according to company guidelines.
Specialist Co-Workers
$10,000
Contextual Reasoning & Multi-Step Support
Overview
Manages complex, multi-turn conversations by building context and asking probing questions.
Scenario Handling
Extensive Scenario Management. Expands on the Pro tier (up to 40 instructions) for comprehensive edge case coverage.
Specialized Actions
Multi-Format Workflow Support. Manages up to 5 different specific/custom inputs or outputs, integrating with multiple steps in your digital workflow.
Examples
Position Coach — Conducts advanced, collaborative coaching by asking probing questions to gather context and guide the user through more complex scenarios.
Work Assistant — Executes multi-step specialized tasks that may require integrating external data sources while adhering to strict position-specific guardrails.
Policies & Guidelines — Integrates with external resources and streamlines the next recommended steps with more specific guidelines/templates.
Show 3 examples
Position Coach — Conducts advanced, collaborative coaching by asking probing questions to gather context and guide the user through more complex scenarios.
Work Assistant — Executes multi-step specialized tasks that may require integrating external data sources while adhering to strict position-specific guardrails.
Policies & Guidelines — Integrates with external resources and streamlines the next recommended steps with more specific guidelines/templates.
Smart Automations and Integrations
Automating Workflows & Connecting Systems
Extra Small Package
$1,650
Examples
•Automatically extract details from incoming order emails and post a formatted summary to a designated team chat channel.
•Instantly analyze feedback emails for key insights and trigger real-time alerts in your communication platform.
•Route new lead notifications to chat with integrated buttons that allow team members to “claim” a lead and notify the group instantly.
One-Time Service Definitions — Automation Actions:
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, and pre-built connectors, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
See examples of actions
•Reading an Order w/ Line Items
•Reading Projects & Related Tasks (2 Actions)
•Updating the Status of an Existing Order
•Creating a Flat File Export
•Using “Zap” to Read Shopify Orders
•Writing (unformatted) data to an Excel Tab
•Sending an Email Notification
•Performing a logic validation
•Performing a duplicate check on a unique field
•Looping through records
•Performing data transformation on a single field
•Applying a format to a file
•Other pre-built actions from the platform
Small Package
$3,250
Examples
•Updating order status in an ERP system and sending a confirmation email.
•Reading customer data from a CRM and writing it to a Google Sheet.
•Triggering an email notification when a form is submitted.
•Creating a flat file export of daily sales orders.
•Checking for duplicate entries in a database and applying a flag.
One-Time Service Definitions — Automation Actions:
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, and pre-built connectors, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
See examples of actions
•Reading an Order w/ Line Items
•Reading Projects & Related Tasks (2 Actions)
•Updating the Status of an Existing Order
•Creating a Flat File Export
•Using “Zap” to Read Shopify Orders
•Writing (unformatted) data to an Excel Tab
•Sending an Email Notification
•Performing a logic validation
•Performing a duplicate check on a unique field
•Looping through records
•Performing data transformation on a single field
•Applying a format to a file
•Other pre-built actions from the platform
Medium Package
$6,500
Examples
•Syncing orders from Ecommerce site to an ERP system and sending a shipping notification
•Reading projects and related tasks from a PM tool and updating their status in a different system
•Creating a weekly report by pulling data from 2 related sources and writing it to an Excel sheet
•Providing duplicate check & formatting on customer records in CRM and sending confirmation email
•Exporting customer data, applying logic to validate fields, and generating a formatted CSV file
One-Time Service Definitions — Automation Actions:
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, and pre-built connectors, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
See examples of actions
•Reading an Order w/ Line Items
•Reading Projects & Related Tasks (2 Actions)
•Updating the Status of an Existing Order
•Creating a Flat File Export
•Using “Zap” to Read Shopify Orders
•Writing (unformatted) data to an Excel Tab
•Sending an Email Notification
•Performing a logic validation
•Performing a duplicate check on a unique field
•Looping through records
•Performing data transformation on a single field
•Applying a format to a file
•Other pre-built actions from the platform
Large Package
$13,000
Examples
•Bi-Directional Integration of orders between ERP & field service systems
•Sales Workflow: Collect leads, allocate to marketing campaigns, assign to sales reps
•Synchronize Inventory between Ecommerce and Warehouse Management System w/ alerts
•Generate Monthly PDF Summary Report that aggregates 3 to 4 existing reports
•Automating customer feedback & response process with escalations
One-Time Service Definitions — Automation Actions:
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, and pre-built connectors, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
See examples of actions
•Reading an Order w/ Line Items
•Reading Projects & Related Tasks (2 Actions)
•Updating the Status of an Existing Order
•Creating a Flat File Export
•Using “Zap” to Read Shopify Orders
•Writing (unformatted) data to an Excel Tab
•Sending an Email Notification
•Performing a logic validation
•Performing a duplicate check on a unique field
•Looping through records
•Performing data transformation on a single field
•Applying a format to a file
•Other pre-built actions from the platform
Software Cybersecurity Packages
— One Time Cybersecurity Services —
Standard Package
$2,500
Recommended for
The Standard Package is recommended for every business that has custom business software that is used by internal staff and does not include confidential information, such as PII or PHI, and is not subject to compliance regulations.
Surface Scan
✓ Included
Advanced Vulnerability Scan
✓ Included
Security Posture Consultation
Not included
Penetration Testing
Not included
One-Time Service Definitions:
•Surface Scan: The surface scan will be run against the core platform(s) and hosting environment components of your software to identify potential known vulnerabilities that could maliciously impact the system.
•Advanced Vulnerability Scan: We will run a dynamic vulnerability scan against your site to identify known vulnerabilities and potential remediation recommendations. Our security consultants will review the results and perform a customized analysis of results & provide recommendations in a compiled report.
•Security Posture Consultation: Miles IT security consultants will review your systems and related business processes to evaluate how the system is configured and used to identify potential cybersecurity risks. We will provide a report outlining your security posture and any recommendations.
•Penetration Testing: Our cybersecurity experts will perform penetration testing, exploit vulnerabilities, and attempt to gain access to high-value targets, including personal, financial, and other confidential information within your system.
Plus Package
$6,000
Recommended for
The Plus Package is recommended for companies that have custom software that is business-critical, contains confidential business information, or provides external user access to customers, partners, or public users (i.e. web portals).
Surface Scan
✓ Included
Advanced Vulnerability Scan
✓ Included
Security Posture Consultation
✓ Included
Penetration Testing
Not included
One-Time Service Definitions:
•Surface Scan: The surface scan will be run against the core platform(s) and hosting environment components of your software to identify potential known vulnerabilities that could maliciously impact the system.
•Advanced Vulnerability Scan: We will run a dynamic vulnerability scan against your site to identify known vulnerabilities and potential remediation recommendations. Our security consultants will review the results and perform a customized analysis of results & provide recommendations in a compiled report.
•Security Posture Consultation: Miles IT security consultants will review your systems and related business processes to evaluate how the system is configured and used to identify potential cybersecurity risks. We will provide a report outlining your security posture and any recommendations.
•Penetration Testing: Our cybersecurity experts will perform penetration testing, exploit vulnerabilities, and attempt to gain access to high-value targets, including personal, financial, and other confidential information within your system.
Premium Package
$20,000
Recommended for
The Premium Package is recommended for companies with custom software that contains PII, PHI, or other confidential information, are subject to compliance requirements, or would pose a major business risk if compromised (e.g. companies generating significant revenue through the software).
Surface Scan
✓ Included
Advanced Vulnerability Scan
✓ Included
Security Posture Consultation
✓ Included
Penetration Testing
✓ Included
One-Time Service Definitions:
•Surface Scan: The surface scan will be run against the core platform(s) and hosting environment components of your software to identify potential known vulnerabilities that could maliciously impact the system.
•Advanced Vulnerability Scan: We will run a dynamic vulnerability scan against your site to identify known vulnerabilities and potential remediation recommendations. Our security consultants will review the results and perform a customized analysis of results & provide recommendations in a compiled report.
•Security Posture Consultation: Miles IT security consultants will review your systems and related business processes to evaluate how the system is configured and used to identify potential cybersecurity risks. We will provide a report outlining your security posture and any recommendations.
•Penetration Testing: Our cybersecurity experts will perform penetration testing, exploit vulnerabilities, and attempt to gain access to high-value targets, including personal, financial, and other confidential information within your system.
Software Peak Performance Packages
Ensuring Your Systems Perform as Expected
Standard Package
$2,000
Recommended for
The Standard Package is recommended for non-business-critical systems with a small user base. It provides essential performance visibility and targeted recommendations to ensure your application continues to meet core stability and speed requirements.
Active Monitoring
✓ Included
DB Performance Analysis
✓ Included
System Performance Analysis
✓ Included
End User Performance Testing
Not included
Load, Stress, & Spike Testing
Not included
What You Get:
•Active Monitoring: We will configure our performance monitoring tool in your application environment to track the availability, performance, errors, and user load times. This will be the basis for our insights and recommendations.
•DB Performance Analysis: Our team will review your database performance based on actual utilization metrics while providing you insights and recommendations to keep your database at peak performance.
•System Performance Analysis: Our team analyzes your system’s metrics to identify exactly where your system falls below expectations, providing recommendations including optimizations to stabilize and speed up your environment.
•End User Performance Testing: We will step through your key business processes from the perspective of an employee or customer to identify user experience issues. We test during both “high-utilization” and “low-utilization” periods, providing you with a summary report and a collaborative review of the findings to plan your next steps.
•Load, Stress, & Spike Testing: We identify your most critical business processes and subject them to 5-7 days of comprehensive load, stress, and spike tests to ensure your system can handle expected traffic. You will receive a detailed report of bottlenecks and recommendations, followed by a retest after updates are implemented to confirm your system’s stability. This service includes testing of up to 5 test scenarios.
Plus Package
$4,000
Recommended for
The Plus Package is recommended for systems where performance is more critical to core business operations than the Standard level. It features a more detailed performance analysis and testing to identify potential bottlenecks before they impact your business.
Active Monitoring
✓ Included
DB Performance Analysis
✓ Included
System Performance Analysis
✓ Included
End User Performance Testing
✓ Included
Load, Stress, & Spike Testing
Not included
What You Get:
•Active Monitoring: We will configure our performance monitoring tool in your application environment to track the availability, performance, errors, and user load times. This will be the basis for our insights and recommendations.
•DB Performance Analysis: Our team will review your database performance based on actual utilization metrics while providing you insights and recommendations to keep your database at peak performance.
•System Performance Analysis: Our team analyzes your system’s metrics to identify exactly where your system falls below expectations, providing recommendations including optimizations to stabilize and speed up your environment.
•End User Performance Testing: We will step through your key business processes from the perspective of an employee or customer to identify user experience issues. We test during both “high-utilization” and “low-utilization” periods, providing you with a summary report and a collaborative review of the findings to plan your next steps.
•Load, Stress, & Spike Testing: We identify your most critical business processes and subject them to 5-7 days of comprehensive load, stress, and spike tests to ensure your system can handle expected traffic. You will receive a detailed report of bottlenecks and recommendations, followed by a retest after updates are implemented to confirm your system’s stability. This service includes testing of up to 5 test scenarios.
Premium Package
$10,000
Recommended for
The Premium Package is recommended for mission-critical systems and SaaS products with large user bases where performance is vital to business operations. It provides our most in-depth analysis to ensure high-stakes systems remain stable, scalable, and optimized for peak demands.
Active Monitoring
✓ Included
DB Performance Analysis
✓ Included
System Performance Analysis
✓ Included
End User Performance Testing
✓ Included
Load, Stress, & Spike Testing
✓ Included
What You Get:
•Active Monitoring: We will configure our performance monitoring tool in your application environment to track the availability, performance, errors, and user load times. This will be the basis for our insights and recommendations.
•DB Performance Analysis: Our team will review your database performance based on actual utilization metrics while providing you insights and recommendations to keep your database at peak performance.
•System Performance Analysis: Our team analyzes your system’s metrics to identify exactly where your system falls below expectations, providing recommendations including optimizations to stabilize and speed up your environment.
•End User Performance Testing: We will step through your key business processes from the perspective of an employee or customer to identify user experience issues. We test during both “high-utilization” and “low-utilization” periods, providing you with a summary report and a collaborative review of the findings to plan your next steps.
•Load, Stress, & Spike Testing: We identify your most critical business processes and subject them to 5-7 days of comprehensive load, stress, and spike tests to ensure your system can handle expected traffic. You will receive a detailed report of bottlenecks and recommendations, followed by a retest after updates are implemented to confirm your system’s stability. This service includes testing of up to 5 test scenarios.
Software Reporting Packages
Providing Insights and Business Intelligence
Small Package
$1,750
Examples
•PowerBI dashboard that connects to a single data source through API and shows a trend graph with the ability to filter by date and category.
•Google Sheets report that reads data from 2 open API endpoints and merges them into a single sheet.
•Dashboard that reads data from 2 database tables and displays in a single visualization.
One-Time Service Definitions — Report Components:
Components are the building blocks of a report or dashboard. These may include data connections, transformations, visualizations, and applied formatting. More advanced features, such as custom scripting, creating data marts or data warehouses, and other advanced features can be handled through our reporting services.
See examples of components
•Reading an Order Details data through API
•Saving data object in temporary table or file
•Displaying data in a tabular view
•Displaying a visualization (pie, bar, line chart)
•Joining 2 data objects together
•Aggregating or Grouping Data
•Standard Logical Transformations
•Adding a standard filter/slicer
•Dynamic Calculations
•Multiple components: Multi-layered visuals (line over bar)
•Multiple components: Joining together 3 or more data objects
•Multiple components: Reading Project & related task data through API
•Multiple components: Other pre-built actions from the platform
Medium Package
$3,500
Examples
•Basic commissions report that pulls invoiced dollars per period, aggregates by assigned rep, and multiplies by a standard commission rate.
•Revenue KPI dashboard that pulls sales order totals and aggregates into 3 charts on a dashboard with filter by timeframe, category, and customer.
•Project Tracking Spreadsheet that reads data from customers, projects, and milestones and calculates whether any milestones or projects are upcoming or past due.
One-Time Service Definitions — Report Components:
Components are the building blocks of a report or dashboard. These may include data connections, transformations, visualizations, and applied formatting. More advanced features, such as custom scripting, creating data marts or data warehouses, and other advanced features can be handled through our reporting services.
See examples of components
•Reading an Order Details data through API
•Saving data object in temporary table or file
•Displaying data in a tabular view
•Displaying a visualization (pie, bar, line chart)
•Joining 2 data objects together
•Aggregating or Grouping Data
•Standard Logical Transformations
•Adding a standard filter/slicer
•Dynamic Calculations
•Multiple components: Multi-layered visuals (line over bar)
•Multiple components: Joining together 3 or more data objects
•Multiple components: Reading Project & related task data through API
•Multiple components: Other pre-built actions from the platform
Large Package
$7,000
Examples
•Commissions report based on invoiced dollars that provides rules for different commission percentages based on split commissions, exclusions for certain items, and different rates based on the rep or customer.
•Customer Service Dashboard that reads all customer service tickets and shows separate visuals displaying trending by week for the number of tickets, average response time, and the total tickets by category and completed tickets by person with filters for date range, CSR, and customer.
One-Time Service Definitions — Report Components:
Components are the building blocks of a report or dashboard. These may include data connections, transformations, visualizations, and applied formatting. More advanced features, such as custom scripting, creating data marts or data warehouses, and other advanced features can be handled through our reporting services.
See examples of components
•Reading an Order Details data through API
•Saving data object in temporary table or file
•Displaying data in a tabular view
•Displaying a visualization (pie, bar, line chart)
•Joining 2 data objects together
•Aggregating or Grouping Data
•Standard Logical Transformations
•Adding a standard filter/slicer
•Dynamic Calculations
•Multiple components: Multi-layered visuals (line over bar)
•Multiple components: Joining together 3 or more data objects
•Multiple components: Reading Project & related task data through API
•Multiple components: Other pre-built actions from the platform