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Helpdesk Coordinator

ABOUT THE HELPDESK COORDINATOR

We’re looking for a motivated and highly organized Helpdesk Coordinator to join our growing team! In this vital role, you’ll be the first point of contact for our valued clients putting yourself in the shoes of the customer, and providing a friendly and professional voice to coordinate assistance.

If you’re extroverted, enjoy engaging with people all day long, understand the balance of being professional but also personable, and can handle high pressure- then we have an amazing opportunity for you… You’ll leverage your strong organizational skills to answer phone calls, gather information efficiently, and schedule on-site IT visits with qualified technicians, ensuring a seamless experience for everyone involved.

A TYPICAL DAY AS A HELPDESK COORDINATOR

  • Manage communication channels to provide responsive service to customers and coworkers
  • Manage and dispatch field technicians onsite to customer locations worldwide
  • Work independently, utilizing written instructions and reference materials to ensure accurate execution of established procedures
  • Assist the IT division with various administrative processes regarding billing, project management, and onboarding new customers
  • Other administrative items as necessary

marketing graphic design team

it team

bss team

REQUIRED:

  • High School Diploma or equivalent
  • Proficiency in Microsoft Office Suite, particularly Excel
  • Excellent phone communication skills, both following scripts and handling unscripted inquiries
  • Strong organizational, computer literacy, and written & verbal communication skills
  • Adaptability, multitasking proficiency, and meticulous attention to detail
  • Thrives in a fast-paced environment

PREFERRED:

  • Administrative or customer support experience
  • Advanced Microsoft Office Suite and Google Workspace skills, with a focus on Excel
  • Experience with CRM/ERP systems
  • Thrives in collaborative environments with a passion for problem-solving
  • Comfortable working independently and under guided instruction
  • Proven ability to follow and execute written protocols with accuracy

APPLY NOW TO THESE LOCATIONS

Remote, Work from Home, USA

 

AVAILABLE SHIFTS

7:00 AM – 4:00 PM (EST)

8:00 am – 5:00 PM (EST)

9:00 AM – 6:00 PM (EST)

10:00 AM – 7:00 PM (EST)

Striven Customer Support [TEMPLATE]

About our Striven Division:

We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

 

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.

 

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

 

A TYPICAL DAY IN STRIVEN SUPPORT:

  • Be responsive and relentless in providing support to Striven customers
  • Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
  • Troubleshooting system bugs and escalating to the development team for fixes with clear steps on how to recreate the bug
  • Confirming bugs have been fixed and communicated back to the customer accordingly
  • Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
  • Work with customers to learn about change requests they wish to have within the system
  • Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

  • Strong organizational, computer and communication skills.

  • Ability to work in a fast-paced environment with attention to detail.

  • Excellent multi-tasking abilities.
  • Proficiency with Google and Microsoft applications

  • Docs/Word, Sheets/Excel, Slides/PowerPoint, and Gmail/Outlook.

  • CRM or ERP Software a plus

Preferred:

  • Associate’s Degree
  • Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
  • Experience with previous software such as Quickbooks, Salesforce, etc.
  • Excel experience (ability to handle basic formatting and equations) and basic skills with other MS Office tools.

Administrative & Recruiting Coordinator [India]

ABOUT THE ADMINISTRATIVE & RECRUITING COORDINATOR:

Are you a critical thinker, problem solver that enjoys jumping from one task to the next? Do you pick up things quickly and enjoy figuring things out on your own, while constantly learning something new?

Our ideal candidate thrives on challenges and enjoys solving problems in a fast-paced environment. We need someone with high levels of enthusiasm and a positive “can-do” attitude that is focused on getting the job done. Being skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion is a must.

If this rings true for you then the Miles’ Remote India Office Team is the place for you and your career aspirations!

A TYPICAL DAY AS AN ADMINISTRATIVE & RECRUITING COORDINATOR:

  • General Administrative Support for Miles IT 
  • Assist candidates in the application & interview process
  • Communicate in a timely manner to internal team members & candidates
  • Assist in onboarding new team members

marketing graphic design team

it team

bss team

REQUIRED:

  • Passionate & Avid User of Technology (Business Software, Websites, Mobile Apps)

  • Excellent Communication & Time Management skills

  • Detailed Oriented & Strong Analytical skills

  • Cooperative Team Player with Excellent Interpersonal skills

  • Intermediate Use & Knowledge of Microsoft Office and/or G-Suite (Google)

Striven Customer Support [USA]

ABOUT OUR CUSTOMER SUPPORT ROLE:

We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

 

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.

 

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

A TYPICAL DAY IN STRIVEN SUPPORT:

  • Be responsive and relentless in providing support to Striven customers
  • Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
  • Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
  • Confirming issues have been fixed and communicated back to the customer accordingly
  • Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
  • Work with customers to learn about change requests they wish to have within the system
  • Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

  • Strong organizational, computer and communication skills.

  • Ability to work in a fast-paced environment with attention to detail.

  • Excellent multi-tasking abilities.
  • Proficiency with Google and Microsoft applications

  • Docs/Word, Sheets/Excel, Slides/PowerPoint, and Gmail/Outlook.

  • CRM or ERP Software a plus

Preferred:

  • Associate’s Degree
  • Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
  • Experience with previous software such as Quickbooks, Salesforce, etc.
  • Excel experience (ability to handle basic formatting and equations) and basic skills with other MS Office tools.

Striven Customer Support [India]

ABOUT OUR CUSTOMER SUPPORT ROLE:

We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

 

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.

 

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

A TYPICAL DAY IN STRIVEN SUPPORT:

  • Be responsive and relentless in providing support to Striven customers
  • Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
  • Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
  • Confirming issues have been fixed and communicated back to the customer accordingly
  • Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
  • Work with customers to learn about change requests they wish to have within the system
  • Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

  • Ability to work independently and as part of a team

  • Incredible communication

  • Prioritization and organization skills

  • Adaptability to process changes

  • Multitasking abilities

  • Attention to detail

Preferred:

  • Associate’s Degree
  • Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
  • 3+ years of experience in Excel or Google Sheets
  • Strong understanding of spreadsheet formulas and functions
  • Experience with data analysis and visualization
  • Excellent communication and problem-solving skills
  • Strong documentation skills

Administrative & Materials Coordinator

ABOUT OUR ADMINISTRATIVE & MATERIALS COORDINATOR:

We are looking for a hardworking Administrative and Materials Coordinator to work with our Purchasing & Inventory team. You will be responsible for performing an array of duties such as receiving and processing incoming hardware and materials, picking and filling orders, packing and shipping materials, managing, organizing and retrieving stock and more!

 

We’re looking for the best and brightest to take our Purchasing department to the next level. If you have the passion and expertise in shipping, receiving and stockroom processes and procedures Miles IT is the company for you.

A TYPICAL DAY AS A MATERIALS COORDINATOR:

  • Shipping – Handling outbound shipments daily using UPS online shipping site.
  • Receiving – Meeting delivery drivers and moving incoming shipments to the appropriate location throughout the office.
  • Warehousing – Responsible for selecting and moving products between the inventory room to our IT Staging area with a high degree of accuracy and great sense of urgency while meeting standards within Miles established guidelines.
  • Inventory – Counting & tracking materials in stock. Working with our Purchasing team to establish reorder points for stocked materials.
  • Light Maintenance –  Assists Director of Administrative Services with tasks for maintaining our office and equipment in clean. Helps keeping our offices in orderly and functional condition.
  • Administrative Tasks – Assist with a variety of administrative duties, including placing food orders and providing assistance to staff, visitors and other employees as necessary.

marketing graphic design team

it team

bss team

REQUIRED:

  • You have strong communication skills, be able to understand all written and verbal work orders and instructions
  • You are reliable and dependable
  • You possess a valid Driver’s License
  • You are able to meet the physical demands of the job, standing, pushing, pulling. Ability to lift up to 60 lbs. Ability to stand for extended periods as needed.
  • You able able to use a computer efficiently, proficiency with Google and Microsoft applications, specifically Docs/Word, Sheets/Excel, Slides/PowerPoint, and Gmail/Outlook.
  • You can operate under pressure and are willing to do what it takes to get the job done with excellence.
  • Must be highly organized & have an intense attention to detail.
  • You must be able to multi-task
  • You live no greater than a 45-minute commute to our Lumberton office.

PREFERRED:

  • Shipping and receiving experience
  • A minimum of 6 months of continuous work experience in the previous year.
  • You should be willing and able to operate carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise.