IT Archives | Miles IT Company

IT Support Consultant (Tier 1) [India]

About the IT Support Team

Our support team is broken down into two main groups. The first tier is our first responders, tasked with receiving all support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. When this occurs, the tasks are handed off to our reinforcements group.

The Support Consultants are members of our Tier 1 first responder group who spend their day working on a variety of issues for our customers. We take great pride in being responsive and helping people accomplish more with the use of technology. Elevate your problem-solving skills to new heights and make a meaningful impact in resolving challenging technical issues.

Common issues that you will work on include desktop, server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

You love Helping People Accomplish More through supporting IT systems.

You’d like to be surrounded by team members that you can learn from and collaborate with

You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance

You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

At least 1 year of experience working in an IT role
Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
Excellent organizational skills
Excellent communication skills and professionalism
Strong passion for working with information technologies

PREFERRED:

1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk Certifications such as A+, CCNA, etc.
Degrees in Information Systems or similar
Experience providing IT Support for businesses

AVAILABLE SHIFTS:

Our India IT Support team works 6:30pm – 3:30am IST

Apply now to these Locations

Remote – Work from Home, India

POS Support Consultant

ABOUT THE POS SUPPORT CONSULTANT ROLE:

We are looking for team members to join our growing POS team in the NYC metro area, where we specialize in the installation and ongoing maintenance of the LOC SMS POS system and associated hardware.

A person in this position will be engaging with clients and involved in the deployment and support of POS systems. This position will be a combination of work in the field (60-80% of the time) and remote work from home (20-40% of the time).

An ideal candidate will have spent a good amount of time with grocery retailers and understands how they operate. This could come from either working directly for them or supporting their technology. This person enjoys traveling to customer sites, taking personal responsibility for the work to be done, is a tinkerer and enjoys troubleshooting.

A Typical Day as a POS Support Consultant:

Installation of the LOC SMS POS system and associated hardware for retailers in the Greater NY area
Ongoing support and maintenance of the LOC SMS POS system
Consulting and creating POS/store technology solutions for retailers
Continuing education to expand knowledge of POS and retailer requirements
Documentation of POS systems in use at retailers

REQUIRED:

POS system implementation/support experience
Understanding of computing systems
IT system troubleshooting skills
Excellent organizational skills
Excellent communication skills and professionalism
Ability to travel to client locations when needed

PREFERRED:

Experience working with POS Systems and equipment
Experience with LOC SMS systems
Experience working in grocery stores

Apply now to these Locations

NYC Metro

IT Intern

ABOUT OUR IT INTERNSHIP:

This career opportunity will place you directly in a fast-paced and challenging work environment where you will continually increase your knowledge base and improve your skill set by working on a variety of projects.

The internship on our Information Technology Team at Miles IT is an exciting opportunity to learn on the job at a company where business and technology intersect. In this position, you will be helping Miles IT and our customers operate more efficiently through the proper use of today’s technologies.

We are looking for candidates with strong communication skills who also have an aptitude and interest in computer technologies, such as operating systems and networking protocols. In this role, you will learn the nuances of providing desktop and network support, with a focus on Level 1 issues. This position is a great combination of both the consulting side and the technical side of the business.

A TYPICAL DAY AS AN IT INTERN:

Troubleshoot and resolve computer and network related problems

Strong and consistent communication

Documenting work performed and other technical information

REQUIRED:

Strong interest in working with computers
Excellent communication skills and professionalism
Strong work ethic
Fundamental knowledge of desktop computer hardware, operating systems and computer networks

*Please note, accepted candidates in locations where the minimum wage is greater than $15/hr will receive minimum wage.

Apply now to these Locations

Please select your desired location to begin your application:

Remote – Work from Home, USA – Lumberton, NJ

IT Training Program

ABOUT OUR IT TRAINING PROGRAM:

We believe in hard work, merit-based progression and a healthy work-life balance. We offer you the challenge of learning, developing new skills and working with a team of people who are passionate about what they do.

Tier 1 Helpdesk Training Program Details:

30 hours of training, 20 hours of self-paced learning
Location: Classes will be held remotely
Schedule:

Monday, 6pm-8:30pm EST
Wednesday, 6pm-8:30pm EST
Thursday, 6pm-8:30pm EST

Dates: We offer several classes throughout the year. Please select your preferred date using the sign-up link.
Necessary items: A computer running Windows or Mac OS X with internet access is required for homework assignments. A Chromebook, for example, is insufficient.

Subject Matter:

Remote support
Desktop technology and troubleshooting
Network technology and troubleshooting
Server technology and troubleshooting
Cloud service technology and troubleshooting
Remote support scenarios

Completion:

Successful completion requires attendance at ALL training sessions, successful completion of final support scenarios
Upon completion, a certificate will be provided
Students who complete and excel in this course could be offered an exciting opportunity to interview with Miles IT!

Apply now for our IT Training Program

Please click the link below to begin your application:

IT Training Program

On-Location IT Support Specialist (Tier 2)

About the IT Support Team

Our IT Support Team is seeking to hire experienced IT professionals to join our reinforcement group. When our clients have a request or issue that requires more technical troubleshooting than our first responders can provide, our reinforcement group steps in to handle the task.

The Support Specialist and IT Consultant roles are members of the reinforcements group and spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier.

Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

You love Helping People Accomplish More through supporting IT systems.

You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business

You’d rather spend most of your time on challenging issues rather than common day to day IT support requests

You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.

You’d like to spend a part of your day mentoring others with less experience

You’d like to be surrounded by team members that you can learn from and collaborate with

You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance

You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
Experience working on a technical support team, at a tier 2 or tier 3 level
Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
Excellent organizational skills
Excellent communication skills and professionalism
Strong passion for working with information technologies
Ability to work from our client location in St. Petersburg, FL or Dublin, Ireland

PREFERRED:

3 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization working on a help desk

Apply now to these Locations

Please select your desired location to begin your application:

USA Locations

St. Petersburg

Senior IT Support Specialist (Tier 2)

About the IT Support Team

Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

You love Helping People Accomplish More through supporting IT systems.

You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business

You’d rather spend most of your time on challenging issues rather than common day to day IT support requests

You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.

You’d like to spend a part of your day mentoring others with less experience

You’d like to be surrounded by team members that you can learn from and collaborate with

You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance

You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
Experience working on a technical support team, at a tier 2 or tier 3 level
Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
Excellent organizational skills
Excellent communication skills and professionalism
Strong passion for working with information technologies

Don’t have these qualifications, but still interested in joining the Miles IT team? You may want to consider our IT Support Consultant or IT Internship 0pportunities.

PREFERRED:

3 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization working on a help desk

AVAILABLE SHIFTS:

8 AM – 5 PM EST/CST/PST

9 AM – 6 PM EST/CST/PST

12 AM – 9 AM EST*

4 PM – 1 AM EST*

Hawaii – 10 AM – 7 PM HST

8 AM- 5 PM AEST

* Additional compensation for selected shifts

Apply now to these Locations

Remote – Work from Home, USA

Senior IT Support Specialist (Tier 2) [India]

About the IT Support Team

Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

You love Helping People Accomplish More through supporting IT systems.

You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business

You’d rather spend most of your time on challenging issues rather than common day to day IT support requests

You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.

You’d like to spend a part of your day mentoring others with less experience

You’d like to be surrounded by team members that you can learn from and collaborate with

You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance

You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
Experience working on a technical support team, at a tier 2 or tier 3 level
Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
Excellent organizational skills
Excellent communication skills and professionalism
Strong passion for working with information technologies

Don’t have these qualifications, but still interested in joining the Miles IT team? You may want to consider our IT Support Consultant or IT Internship 0pportunities.

PREFERRED:

3 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization working on a help desk

AVAILABLE SHIFTS:

Our India IT Support team works 6:30pm – 3:30am IST

Apply now to these Locations

Remote – Work from Home, India

IT Support Consultant [Australia]

About the IT Support Team

Common issues that you will work on include desktop, server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

You love Helping People Accomplish More through supporting IT systems.

You are comfortable and capable of troubleshooting and solving issues that may affect a small to medium-sized business

You’d like to be surrounded by team members that you can learn from and collaborate with

You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance

You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

At least 1 year of experience working in an IT role
Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
Excellent organizational skills
Excellent communication skills and professionalism
Strong passion for working with information technologies

PREFERRED:

1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
Certifications such as A+, CCNA, etc.
Degrees in Information Systems or similar
Experience providing IT Support for businesses

AVAILABLE SHIFTS:

8:00am – 5:00pm (AEST)

This role is currently closed, please check back for future opportunities.

Hybrid Onsite/Remote IT Support Specialist (Tier 2)

About the IT Support Team

Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work
You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
You love Helping People Accomplish More through supporting IT systems.
You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business
You’d rather spend most of your time on challenging issues rather than common day to day IT support requests
You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.
You’d like to spend a part of your day mentoring others with less experience
You’d like to be surrounded by team members that you can learn from and collaborate with
You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance
You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

1+ year experience providing IT support in an MSP environment, or 3+ years experience providing IT support to a single organization.
Experience working on a technical support team, at a tier 2 or tier 3 level
Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
Excellent organizational skills
Excellent communication skills and professionalism
Strong passion for working with information technologies
Ability to travel to client locations in your area (up to 50% of the time as needed)

Don’t have these qualifications, but still interested in joining the Miles IT team? You may want to consider our IT Internship.

PREFERRED:

1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk Certifications such as A+, CCNA, etc.
Degrees in Information Systems or similar
Experience providing IT Support for businesses

Apply now to these Locations

Please select your desired location to begin your application:

USA Locations

Altoona, PA – Austin, TX – Boston, MA – Santa Monica, CA

International

London, England – Tokyo, Japan

Hybrid Onsite/Remote IT Support Consultant (Tier 1)

About the IT Support Team

Common issues that you will work on include desktop, server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work
You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
You love Helping People Accomplish More through supporting IT systems.
You are comfortable and capable of troubleshooting and solving issues that may affect a small to medium-sized
business
You’d like to be surrounded by team members that you can learn from and collaborate with
You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance
You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

At least 1 year of experience working in an IT role
Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
Excellent organizational skills
Excellent communication skills and professionalism
Strong passion for working with information technologies
Ability to travel to client locations in your area (up to 50% of the time as needed)
Don’t have these qualifications, but still interested in joining the Miles IT team? You may want to consider our IT Internship.

PREFERRED:

1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk Certifications such as A+, CCNA, etc.
Degrees in Information Systems or similar
Experience providing IT Support for businesses

Apply now to these Locations

Please select your desired location to begin your application:

USA Locations

Altoona, PA – Austin, TX – Boston, MA – Santa Monica, CA

International

London, UK – Tokyo, Japan

IT Support Consultant

About the IT Support Team

Common issues that you will work on include desktop, server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

You love Helping People Accomplish More through supporting IT systems.

You are comfortable and capable of troubleshooting and solving issues that may affect a small to medium-sized business

You’d like to be surrounded by team members that you can learn from and collaborate with

You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance

You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

At least 1 year of experience working in an IT role
Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
Excellent organizational skills
Excellent communication skills and professionalism
Strong passion for working with information technologies

PREFERRED:

1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
Certifications such as A+, CCNA, etc.
Degrees in Information Systems or similar
Experience providing IT Support for businesses

AVAILABLE SHIFTS:

8 AM – 5 PM EST/CST/PST

9 AM – 6 PM EST/CST/PST

12 AM – 9 AM EST*

4 PM – 1 AM EST*

Hawaii – 10 AM – 7 PM HST

* Additional compensation for selected shifts

Available in these locations:

Remote USA

Onsite IT & Wiring Consultant

About the Onsite Support Team

The Miles Onsite Support Team gets their hands dirty in project work to assist with physical implementations of equipment and doing onsite analysis for initial customer onboardings. You will be working with Cat5e, Cat6 or Fiber cables for businesses as well as going onsite to our clients to assist remote support team members and execute the hands on work.

Miles IT is looking for candidates that enjoys traveling to customer sites,thrives on taking personal responsibility for the work to be done you will have spent a good amount of time performing physical networking work. Enjoying physical work in a professional environment is a MUST!

The ideal candidate will be a logical thinker who clearly understands how to prioritize and who is a productive, dependable worker with solid work ethic.

A TYPICAL DAY AS A NETWORK CABLE TECHNICIAN:

Ethernet cable runs for existing and new professional buildings, including office and warehouse space
Cable terminations to patch panels, wall jacks, etc.
Physical installation of racks and cabling organization systems, equipment racking
TV mounting for offices and conference rooms
Onsite assistance of troubleshooting technical issues while working with a remote Miles team member (not related to wiring)
Onsite assistance of implementation of new technology (not related to wiring)

REQUIRED:

Experience with network cabling
Basic understanding of computing systems
Excellent organizational skills
Excellent communication skills and professionalism
Strong passion for working with information technologies
Highly self-motivated and results-driven