Department: IT
Onsite IT & Wiring Consultant
About the Onsite Support Team
The Miles Onsite Support Team gets their hands dirty in project work to assist with physical implementations of equipment and doing onsite analysis for initial customer onboardings. You will be working with Cat5e, Cat6 or Fiber cables for businesses as well as going onsite to our clients to assist remote support team members and execute the hands on work.
Miles IT is looking for candidates that enjoys traveling to customer sites,thrives on taking personal responsibility for the work to be done you will have spent a good amount of time performing physical networking work. Enjoying physical work in a professional environment is a MUST!
The ideal candidate will be a logical thinker who clearly understands how to prioritize and who is a productive, dependable worker with solid work ethic.
A TYPICAL DAY AS A NETWORK CABLE TECHNICIAN:
- Ethernet cable runs for existing and new professional buildings, including office and warehouse space
- Cable terminations to patch panels, wall jacks, etc.
- Physical installation of racks and cabling organization systems, equipment racking
- TV mounting for offices and conference rooms
- Onsite assistance of troubleshooting technical issues while working with a remote Miles team member (not related to wiring)
- Onsite assistance of implementation of new technology (not related to wiring)
REQUIRED:
- Experience with network cabling
- Basic understanding of computing systems
- Excellent organizational skills
- Excellent communication skills and professionalism
- Strong passion for working with information technologies
- Highly self-motivated and results-driven
PREFERRED:
- 1-3 years or more of cabling experience
- Experience providing IT Support services to businesses
Apply now to these Locations
Please select your desired location to begin your application:
South Jersey
On-Location IT Support Consultant (Tier 1)
About the IT Support Team
Our support team is broken down into two main groups. The first tier is our first responders, tasked with receiving all support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. When this occurs, the tasks are handed off to our reinforcements group.
The Support Consultants are members of our Tier 1 first responder group who spend their day working on a variety of issues for our customers. We take great pride in being responsive and helping people accomplish more with the use of technology. Elevate your problem-solving skills to new heights and make a meaningful impact in resolving challenging technical issues.
Common issues that you will work on include desktop, server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.
THIS ROLE IS FOR YOU IF:
- You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work
- You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
- You love Helping People Accomplish More through supporting IT systems.
- You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business
- You’d rather spend most of your time on challenging issues rather than common day to day IT support requests
- You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.
- You’d like to spend a part of your day mentoring others with less experience
- You’d like to be surrounded by team members that you can learn from and collaborate with
- You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance
- You want to work in a role that consistently provides you with the ability to go home on time
REQUIRED:
- 1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
- Experience working on a technical support team, at a tier 2 or tier 3 level
- Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
- Excellent organizational skills
- Excellent communication skills and professionalism
- Strong passion for working with information technologies
- This position entails performing support work for various clients while being stationed at a client facility in your local area. You may work in a rotation in the future at the client site, where one week you will be at the client location, the next you’ll be working remotely from home.
PREFERRED:
-
3 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization working on a help desk