ABOUT OUR MARKETING COORDINATOR:
We are looking for a professional and energized Marketing Coordinator to support the Miles IT Team. If you love helping people and have a passion for web development, we want to meet you! You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing.
We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.
If you’re extroverted, love solving problems, enjoy engaging with people all day long, understand the balance of being professional but also personable, can handle high pressure-then we have an amazing opportunity for you… We’re looking for a person who loves to solve problems, please customers (including angry ones) and are consistently dedicated to solving problems quickly, respectfully. You must be willing to leverage technology, systems, and processes to accomplish the impossible.
A TYPICAL DAY AS A MARKETING COORDINATOR:
- Maintain and exceed our quality expectations for customer services, by providing accurate and prompt answers to all customer requests.
- Coordinate with developers and other team members as needed during your shift. May include assistance prioritizing tasks or reaching out to customers for additional information
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken. Identify and assess customers’ needs to achieve satisfaction
- Communication & Clear Explanation of details relating to an issue with the clients and team members through email phone chat and etc
- Perform research for various marketing-related initiatives, such as investigating and comparing platforms or partnerships.
- Data collections & sharing, such as: Add and reconcile expense tracking, Miles IT GMB management, gathering and sharing reviews, LinkedIn Audience building, email scheduling, following a documented process to test conversions, scheduling meetings and emails, password updates
REQUIRED:
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Education & Experience: High School Diploma (or equivalent)
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G-Suite (or Microsoft, etc.) proficiency, calendar management
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Effective verbal and written communication skills, organization & planning, flexibility (ability to multi-task and change gears effectively), decision-making, time management skills, attention to detail, managing and following processes
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CRM or ERP Software a plus
- Shift Requirement:
Month 1 2:30pm – 11:30pm IST for orientation and trainingStandard Shift 10:30am – 7:30pm IST OR 11:30am – 8:30pm IST
PREFERRED:
- Education & Experience: Bachelor’s Degree or Equivalent Practical Experience (Marketing Degree, Project Management experience, PMI Certification, Certified Scrum Master)
- Experience using Project Management software (Asana, Jira, BaseCamp), CRM experience (HubSpot, SalesForce, Zoho) fast typing speed (75+ WPM)
- Self-driving, independent worker, fast learner, continuous improvement, resourcefulness, emotional intelligence
