Remote Archives | Miles IT Company

Striven Lead Database Administrator/Manager

ABOUT OUR CUSTOMER SUPPORT ROLE:

We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
Ability to work independently and as part of a team
Incredible communication
Prioritization and organization skills
Adaptability to process changes
Multitasking abilities
Attention to detail

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
3+ years of experience in Excel or Google Sheets
Strong understanding of spreadsheet formulas and functions
Experience with data analysis and visualization
Excellent communication and problem-solving skills
Strong documentation skills

User Account Consultant

Paid Search Manager

ABOUT OUR INTERNAL MARKETING DEPARTMENT:

Our Internal Marketing Team handles all marketing efforts for Miles IT, creating impactful strategies for reaching prospects and customers. This team develops key marketing initiatives, increases brand awareness through content & design, and collaborates with internal experts to drive success. If you’re passionate about marketing, we could be a great fit!

Miles IT is looking for a Paid Search Strategist to join our Internal Marketing team. In this role, you will be responsible for optimizing high-performing paid search campaigns across various platforms (e.g., Google Ads, Bing Ads) to achieve business objectives.

You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing. Our ideal candidate has expertise in Google Ad platforms, experience with ad copywriting and the ability to take direction to come up with strategic solutions.

TYPICAL RESPONSIBILITIES OF A PAID SEARCH STRATEGIST:

Continual optimization of paid search ads (Google, Bing, etc.)
Conversion rate optimization
Conduct Landing page research
Conduct keyword research
Monitor budget and spending

REQUIRED:

5 years of experience with demonstrated success in B2B Google Ads
Expertise in Google Ads platform (Updated Certifications required)
Understanding of CRO (conversion rate optimization)
Experience with ad copywriting
Ability take direction and be strategic about solutions

PREFERRED:

Understanding of IT/Technology Service businesses
Strong understanding of Bing and other (potentially) social ad platforms
Ability to take initiative and uncover opportunities independently

Apply now to these Locations

Please select your desired location to begin your application:

Remote – Work from Home, India

Available Shifts:

10:30 AM to 7:30 PM IST -OR- 11:30 AM to 8:30 PM IST

SEO & AIEO Strategist – India

ABOUT OUR MARKETING COORDINATOR:

We are looking for a professional and energized Marketing Coordinator to support the Miles IT Team. If you love helping people and have a passion for web development, we want to meet you! You will work as part of a dynamic team that possesses diverse skills across the various disciplines of digital marketing.

If you’re extroverted, love solving problems, enjoy engaging with people all day long, understand the balance of being professional but also personable, can handle high pressure-then we have an amazing opportunity for you… We’re looking for a person who loves to solve problems, please customers (including angry ones) and are consistently dedicated to solving problems quickly, respectfully. You must be willing to leverage technology, systems, and processes to accomplish the impossible.

A TYPICAL DAY AS A MARKETING COORDINATOR:

Maintain and exceed our quality expectations for customer services, by providing accurate and prompt answers to all customer requests.
Coordinate with developers and other team members as needed during your shift. May include assistance prioritizing tasks or reaching out to customers for additional information
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken. Identify and assess customers’ needs to achieve satisfaction
Communication & Clear Explanation of details relating to an issue with the clients and team members through email phone chat and etc
Perform research for various marketing-related initiatives, such as investigating and comparing platforms or partnerships.
Data collections & sharing, such as: Add and reconcile expense tracking, Miles IT GMB management, gathering and sharing reviews, LinkedIn Audience building, email scheduling, following a documented process to test conversions, scheduling meetings and emails, password updates

marketing graphic design team

it team

bss team

REQUIRED:

Education & Experience: High School Diploma (or equivalent)
G-Suite (or Microsoft, etc.) proficiency, calendar management
Effective verbal and written communication skills, organization & planning, flexibility (ability to multi-task and change gears effectively), decision-making, time management skills, attention to detail, managing and following processes
CRM or ERP Software a plus
Shift Requirement:

Month 1 2:30pm – 11:30pm IST for orientation and training

Standard Shift 10:30am – 7:30pm IST OR 11:30am – 8:30pm IST

PREFERRED:

Education & Experience: Bachelor’s Degree or Equivalent Practical Experience (Marketing Degree, Project Management experience, PMI Certification, Certified Scrum Master)
Experience using Project Management software (Asana, Jira, BaseCamp), CRM experience (HubSpot, SalesForce, Zoho) fast typing speed (75+ WPM)
Self-driving, independent worker, fast learner, continuous improvement, resourcefulness, emotional intelligence

Apply now to these Locations

Remote – Work from Home, India

Striven ERP Helpdesk [Philippines]

ABOUT OUR CUSTOMER SUPPORT ROLE:

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
Ability to work independently and as part of a team
Incredible communication
Prioritization and organization skills
Adaptability to process changes
Multitasking abilities
Attention to detail

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
3+ years of experience in Excel or Google Sheets
Strong understanding of spreadsheet formulas and functions
Experience with data analysis and visualization
Excellent communication and problem-solving skills
Strong documentation skills

Striven Systems Trainer

ABOUT OUR CUSTOMER SUPPORT ROLE:

We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

Strong organizational, computer and communication skills.
Ability to work in a fast-paced environment with attention to detail.
Excellent multi-tasking abilities.
Proficiency with Google and Microsoft applications
Docs/Word, Sheets/Excel, Slides/PowerPoint, and Gmail/Outlook.
CRM or ERP Software a plus

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
Experience with previous software such as Quickbooks, Salesforce, etc.
Excel experience (ability to handle basic formatting and equations) and basic skills with other MS Office tools.

Striven Video Production Specialist [India]

ABOUT OUR CUSTOMER SUPPORT ROLE:

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
Ability to work independently and as part of a team
Incredible communication
Prioritization and organization skills
Adaptability to process changes
Multitasking abilities
Attention to detail

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
3+ years of experience in Excel or Google Sheets
Strong understanding of spreadsheet formulas and functions
Experience with data analysis and visualization
Excellent communication and problem-solving skills
Strong documentation skills

Striven Documentation Specialist [India]

ABOUT OUR CUSTOMER SUPPORT ROLE:

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
Ability to work independently and as part of a team
Incredible communication
Prioritization and organization skills
Adaptability to process changes
Multitasking abilities
Attention to detail

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
3+ years of experience in Excel or Google Sheets
Strong understanding of spreadsheet formulas and functions
Experience with data analysis and visualization
Excellent communication and problem-solving skills
Strong documentation skills

Striven Data Specialist [India]

ABOUT OUR CUSTOMER SUPPORT ROLE:

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
Ability to work independently and as part of a team
Incredible communication
Prioritization and organization skills
Adaptability to process changes
Multitasking abilities
Attention to detail

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
3+ years of experience in Excel or Google Sheets
Strong understanding of spreadsheet formulas and functions
Experience with data analysis and visualization
Excellent communication and problem-solving skills
Strong documentation skills

Marketing Project Manager

ABOUT OUR CUSTOMER SUPPORT ROLE:

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
Ability to work independently and as part of a team
Incredible communication
Prioritization and organization skills
Adaptability to process changes
Multitasking abilities
Attention to detail

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
3+ years of experience in Excel or Google Sheets
Strong understanding of spreadsheet formulas and functions
Experience with data analysis and visualization
Excellent communication and problem-solving skills
Strong documentation skills

Striven Marketing Coordinator [India]

ABOUT OUR CUSTOMER SUPPORT ROLE:

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
Ability to work independently and as part of a team
Incredible communication
Prioritization and organization skills
Adaptability to process changes
Multitasking abilities
Attention to detail

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
3+ years of experience in Excel or Google Sheets
Strong understanding of spreadsheet formulas and functions
Experience with data analysis and visualization
Excellent communication and problem-solving skills
Strong documentation skills

Striven Accounting Coordinator [India]

ABOUT OUR CUSTOMER SUPPORT ROLE:

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

marketing graphic design team

it team

bss team

REQUIRED:

Helpdesk experience, providing customer support using remote tasks and/or ticketing systems
Ability to work independently and as part of a team
Incredible communication
Prioritization and organization skills
Adaptability to process changes
Multitasking abilities
Attention to detail

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
3+ years of experience in Excel or Google Sheets
Strong understanding of spreadsheet formulas and functions
Experience with data analysis and visualization
Excellent communication and problem-solving skills
Strong documentation skills