Sanitation company modernizes their data entry & reporting software

SOFTWARE THAT ENHANCES REPORTING CAPABILITIES

Enhanced KPI reporting and data entry improvements for sanitation company

Miles IT helped AFCO, a leading chemical and food safety provider, update their existing data entry and reporting software platform to improve their field staff’s productivity and bolster international and mobile capabilities.

THE CHALLENGE: ACHIEVING NEW BUSINESS GOALS

Assessing the best plan for system modernization

AFCO came to Miles IT with a need to modernize Infobase, a data entry and reporting software platform they use to track service visits, audits, and key performance indicators for their clients. In seeking system modernization, AFCO had three driving business goals that needed to be met to consider the project a success.

Mobile Capabilities

Optimize productivity and efficiency by adding mobile capabilities for field staff, reducing data entry efforts through user experience enhancements, improved reporting, and performance optimizations to increase the system speed.

Multi-Language Features

Provide capabilities to support an expanding international presence, including dynamic multi-language capabilities, multiple currency support, and other international features.

Compliance Insights

Improve compliance insights through the implementation of visual compliance dashboards.

THE SOLUTION: A NEW AND IMPROVED INFOBASE SYSTEM

Updated system features mobile capabilities and enhanced KPI reporting

We upgraded the current Infobase system to include international and mobile capabilities as well as specific enhancements to KPI (Key Performance Indicator) reporting and notifications. The following are some components of the project that help AFCO accomplish more:

The new and improved Infobase system helps AFCO track the results of service visits, audits, and inventory. Infobase tracks and reports on all aspects related to the clients, visits, and audits.
The system has multiple levels of permissions, including access to field staff, managers, administrators, and customers.
Infobase is easy to use and helps users handle the data entry and reporting activities efficiently from a phone, tablet, or computer. The reports are easy to understand at a glance and to dig into for more details.

THE RESULTS: IMPROVED PRODUCTIVITY AND EFFICIENCY

More capabilities that drive a better user experience

The compliance dashboard was quickly adopted by the management team, which has increased the timeliness of performing critical activities related to inventory and service. Enhancements to the KPI tracking and reporting have provided valuable insights to their customers and led to higher customer happiness and loyalty. The mobile and performance improvements have allowed for a marked increase in field staff productivity and the timeliness of information availability.

Mobile Capabilities

The updated Infobase system includes mobile capabilities, allowing field staff to access and submit reporting efficiently from their phone or tablet, improving productivity and overall efficiency.

International Users

AFCO’s Infobase system is now a global system that can be used effectively by users worldwide. The system enables users to interact with the system in their localized languages, improving user experience.

Compliance

The system’s visual compliance dashboard enhances compliance and ensures critical activities related to inventory and service can be performed on time.

You Request. We Respond. It Gets Done!®

Project Highlights

This dashboard provides a visual glimpse into the compliance status of the customers assigned to the logged in-users with regard to the necessary reports associated with them to be completed.

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Software partnership forms to build SaaS application

DEVELOPING A SAAS PRODUCT FOR CAP AGENCIES

An intuitive cloud based SaaS application that offers client tracking capabilities

Miles IT helped CSST Software, LLC accomplish more by building the EmpowOR system, an intuitive client tracking software product used by Community Action Agencies across the country for a wide variety of government-funded programs.

THE CHALLENGE: PLAYING TO EACH PARTNER’S STRENGTH

Creating an intuitive application for CAP agencies

CSST Software, Inc. was formed by Garrett County Community Action and Paige Hull Teegarden to develop and support a state-of-the-art application that could be used by CAP (Community Action Program) agencies to help them manage their Client/Participant Enrollments into programs and track the services provided through these enrollments. Additionally, the system required advanced capability reporting of the outcomes and results for all enrolled participants.

While Garrett County Community Action had expertise in programs commonly shared by CAP agencies, it needed a partner with in-depth technical knowledge in software and hardware. This is where Miles IT came in. CSST Software would also need to ensure compliance with all reporting requirements for these programs to acquire and maintain their funding, which would be difficult given the complexity of government-funded programs in general.

The Solution: EMPOWOR

New SaaS system offers client tracking capabilities and more

The resulting EmpowOR Software-as-a-Service (SaaS) system is the product of close collaboration between the key industry and subject matter experts within CSST Software and the Miles IT team. We built a robust, flexible, and secure system with the following features to ensure intuitive usability, reporting compliance, integration with other systems, secure information handling, and customizable user experience based on the needs of a wide range of CAP agencies:

Enrollment of Participants in Community Action Programs
HIPAA, FedRAMP, and HITECH Requirements
Service Delivery Tracking and Reporting
Integration with Government Programs (such as Head Start, HMIS, CSBG)
Custom Forms (Laserfiche Integration)
CADS DB (CAP Agency Data Sharing)

The web-based application includes automatic and pre-configured reporting for government programs. EmpowOR also contains innovative and customizable work templates to support the easy intake of new program participants, data quality, and accuracy of the information getting added to the system. The import and export functionality reduces data entry redundancies and centralizes information in one place. The system is intuitive and easy to learn to let service providers focus on their programs and participants.

THE RESULTS: A GROWING SUBSCRIBER BASE

A software product that continues to advance

CSST Software could not be happier with the final product. Given the unique partnership and strict compliance requirements, many obstacles could have derailed the project. However, our software development team was up to the challenge and built a software solution that achieves optimal outcomes and results for clients, communities, and agencies. The subscriber base for EmpowOR is regularly growing, and the product continues to grow and advance with them!

Gif of EmpowOR security settings bar graph

Ease of Use

EmpowOR features customizable work templates and intuitive user interface design to help users quickly accomplish what they need within the system.

Security

EmpowOR is architected to protect the data of each agency and individual with strong encryption, granular permissions, and infrastructure security following compliance guidelines.

Cloud-Based Solution

EmpowOR runs on Miles IT’ Cloud with full monitoring and scalability support, and users can access any information they need in the system from any device with an internet connection.

You Request. We Respond. It Gets Done!®

Project Highlights

Easily manage and track different community assistance programs and services for household members.
Integration with a business intelligence tool allows for interactive and custom reporting.
The publicly accessible page allows outreach offices to have families who are seeking services add in their own information on a tablet to be imported into EmpowOR.

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Field services company evolves their software system

GIVING EXISTING SOFTWARE A MAKEOVER

A Custom software system and app transforms operation support for field services company

Miles IT helped RCH, a national, face-to-face field services company, empower their operations team to accomplish more by building a new system that could evolve as new processes and needs arise. RCH increased productivity, achieved smarter reporting, and strengthened the overall support of their team.

THE CHALLENGE: ADDRESSING CHANGING NEEDS

Building an advanced, modern software system

RCH came to Miles IT with a need to build a new software system to optimize daily operations. RCH wanted a system that could support its existing solutions and facilitate future opportunities to help RCH grow. The goals for supporting and evolving RCH’s solutions were as follows:

Evolve

Evolve the system to support significant new business area processes

Support

Provide support to existing team members.

Fuctionality

Refine the existing functionality as RCH’s business processes and needs have changed.

Onboarding

Onboard new users as new features are added to support their areas of the business.

Integrations

Develop integrations with external systems.

Ongoing Consultation

Provide ongoing consultation and performance optimization.

The Solution: Enhancements and Added Features

New software system transforms operational support

Miles IT helped facilitate a major evolution of a custom business software system for RCH intended to provide support for its operations team. After the initial build of the system, numerous significant enhancements were identified, designed, developed, and implemented into the system. Some of the major areas that were added are noted below:

Field Mobile App
Time Tracking
Expense Management
Employee Location Mapping

Margin Reporting
Bi-directional Payroll Integrations
Business Intelligence Reporting

The original system quickly provided significant value to the RCH team, and they made a decision to use this system as a platform for many other aspects of their business. Miles IT also hosts the application in our Miles Cloud Hosting data center and provides help desk support to over 1,500 active system users across the US.

THE RESULTS: BETTER FUNCTIONALITY

Productivity is through the roof

RCH is impressed by the system’s new features and has conveyed it saves at least a dozen people’s worth of productivity. This allows RCH to run leaner without adding employees or hindering performance. The reporting provides valuable insights into their operations, which improve strategic decision making.

Gif of custom software solution for a field services company

RCH now has a system that will support its growth and help give it a strategic competitive advantage in a rapidly evolving marketplace.

Miles IT continues to provide a comprehensive package of ongoing support services that allows RCH to manage a business-critical, complex, and high volume system with limited IT staff.

Graphic illustration of a growth chart in red with a plant sprouting from the highest peak

Enhanced Productivity

The new system significantly reduced errors, redundancies, and technology challenges that prevented team members from completing tasks in a timely manner.

Graphic illustration of a dashboard on a computer screen showing a pie graph and line graph

Business Intelligence

The reporting features of the system provide insights to RCH’s management team, which allows them to analyze data and make smarter business decisions.

Graphic illustration of a call center worker with a headset in front of a computer with gear icons on the screen on a blue background

Ongoing Support

As a part of the Miles Support & Evolve Plan, RCH receives ongoing support services to reduce IT overhead and maintain the integrity of the system, while identifying new ways to advance it.

You Request. We Respond. It Gets Done!®

Project Highlights

Employee Location Map for tracking.
Expense Approval Dashboard to expedite accounting processes.
Margin Report for optimized financial reporting.

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A custom integration between an EHR and patient scheduling software

ENHANCING SYSTEM CAPABILITIES THROUGH INTEGRATION

A custom integration between an EHR and patient scheduling software

Miles IT helps US Digestive Health, a collective of gastroenterology practices, improve operations by integrating MyHealthDirect patient scheduling with eClinicalWorks EHR.

Integration Services
Healthcare Solutions

THE CHALLENGE: LIMITED FUNCTIONALITY

Current EHR lacked online patient scheduling capabilities

US Digestive Health wanted to provide a modernized patient experience that would enable patients to schedule their appointments online. The organization’s current EHR, eClinicalWorks, did not provide the required feature.

To fill the gap, the US Digestive Health planned to use a 3rd party patient scheduling tool, MyHealthcareDirect. The challenge was getting their EHR to communicate and share data with the new patient scheduling software.

THE SOLUTION: INTEGRATING SYSTEMS

Synchronizing data between EHR and patient scheduling system

For the systems to work together, the EHR and patient scheduling tool required HL7 integration. Our technology consultant would work directly with software engineers from MyHealthDirect and eClinicalWorks to synchronize the systems.

A Miles IT consultant worked directly with a MyHealthDirect engineer to develop queries for working hours, blocks, and rule sets and coordinate a method to push the files daily.

Once queries and data synchronization was complete, the Miles consultant worked with MyHealthDirect and US Digestive Health to test and confirm that the system’s scheduling portion is working as expected.

After final approval from the US Digestive Health, our team coordinated the launch of the integration and provided training for the client’s staff on how to use the system.

THE RESULTS: EXPANDED SYSTEM CAPABILITIES

An improved patient experience

Before this integration, the practice had no way for doctors to synchronize their schedules between systems. With the new integration, the doctors can now manage their schedules directly from eClinicalWorks EHR, which then shares the scheduling data with MyHealthDirect.

Additionally, there was no way for patients to schedule and manage their appointments online. MyHealthDirect provides that capability, which makes it easier for clients to make appointments and, as a result, reduces calls to the office.

Synchronized Data

Data is now shared in real-time between the patient scheduling system and EHR.

Improved Patient Experience

Patients can schedule appointments at their convenience using the new online feature.

Reduced Overhead Costs

Calls for appointments have been reduced, which frees up time for administrative staff.

You Request. We Respond. It Gets Done!®

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National credit reporting agency improves system performance & security with Support & Advance Plan

EXPERT SYSTEMS ANALYSIS FOR DEEPER INSIGHT

Our support and advance plan helped improve security and system performance

Miles IT helps NCS (National Credit-Reporting System, Inc.) accomplish more by providing analysis and consulting services for their existing software systems as part of an ongoing “Support & Advance” plan. Miles helps NCS interpret and take action on third-party security scans that identify potential vulnerabilities in its application, and provides ongoing analysis & recommendations that focus on enhancing the application’s performance. These services enable NCS to ensure security and performance without having to hire in-house experts.

THE CHALLENGE: A KNOWLEDGE GAP

IT management team lacked security and application performance experts

NCS’s IT management team did not have cybersecurity and application performance experts in-house to help analyze issues & make recommendations to resolve vulnerability problems identified by third-party vendors and performance issues reported by their own growing user base. Hiring experts in-house would significantly increase their costs, and any time devoted to these issues would take their IT management team away from other critical tasks to maintain operations. NCS required a solution that would address the following objectives:

Security Analysis (AND remediation)

NCS had a third-party security verification company to perform static code scans to identify vulnerabilities in their application. The company provided results and identified vulnerabilities without having domain knowledge of the actual application. NCS required security experts to review the results, interpret the data, and provide solutions to address the vulnerabilities found.

Performance Analysis (AND improvement)

NCS needed their application to perform efficiently to provide the level and speed of service they expect for their customers. Performance issues cause downtime and slow down order processing. They relied heavily on the application to run their entire business operations. NCS did not have DBA and application performance experts in-house to identify performance issues, analyze the cause, and provide recommendations to address and mitigate them. And, as they grew, they couldn’t afford to live with inefficiencies.

THE SOLUTION: ASSIGNED EXPERTS, SERVICES, AND TOOLS

Leveraging our experience in software analysis

Miles IT reviewed NCS’s objectives and challenges to develop a solution that would protect against potential application security vulnerabilities while improving performance at the same time. The service plan includes not only the analysis & consultation services, but actual solutions! Our team of software professionals identified several ways we could help NCS accomplish more by providing them with the expertise, services, and tools to address ongoing security and application performance issues.

On-Demand Security Experts

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Miles provided a full-scope analysis and action plan to help interpret the third-party scan results AND help improve the actual security stance of the NCS software applications based on the analysis. In-house Miles security and application experts were assigned to analyze the issues identified in the report. After reviewing the data, our experts provided recommendations and specific mitigation and remediation solutions to address the application’s security issues, and even helped implement the appropriate updates.
Application Performance Tools and Services

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Our software consultants designed and implemented Performance Monitoring & Improvement Services into NCS’s Support & Advance plan that provided the following proactive services & tools:
Database Performance Analysis

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Miles also included database analysis services for NCS that apply a combination of analysis tools and expert DBA’s to identify slow-running database queries to be refactored, creating appropriate indexes to improve performance, and setting up regular database maintenance plans to ensure that the database performs optimally.

THE RESULTS: TEAM EFFECTIVENESS

Improved focus on critical IT issues

With Miles’ help, NCS doesn’t have to hire and keep security and application performance experts on staff. Their IT management team can focus on other essential tasks with the peace of mind that having Miles IT as a partner brings. At the same time, they have access to our experts when needed, reducing unnecessary costs while mitigating security vulnerabilities and ensuring peak application performance.

Workforce Efficiency

NCS’s IT Management team can depend on Miles’ experts while they focus on other critical IT issues. NCS staff can get their jobs done efficiently with high-performing software.

Proactive Support

Our experts can review all details provided by third-party vendors and tools or use our own to identify issues and recommend solutions before they significantly impact operations.

Reduced Costs

Our solution ensures that NCS can resolve security and performance issues without hiring additional in-house staff or investing in new systems to manage ongoing or future challenges.

You Request. We Respond. It Gets Done!®

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Building a custom web portal to help improve business processes

Building an interactive website and ecommerce solution that simplifies the parking experience in New York City

Miles IT created a custom web portal for ParkNSave to help simplify the parking experience in New York City. We developed an interactive solution that allows consumers to quickly and easily find and pre-pay for parking throughout the New York City region.

Play video testimonial: Video testimonial

“We LOVE the Miles IT Team”

Mara from ParkNSave came to us with the goal of reducing the amount of time people spend searching for parking.

Throughout the design and development process, Mara particularly appreciated our ability to work closely with her team and listen carefully to their needs and specifications.

The ParkNSave team loves the platform and continues to add enhancements today, and we provide ongoing support for the system.

Read about ParkNSave’s journey with Miles IT and view the testimonial to hear from Mara herself.

THE CHALLENGE

No simple and centralized site to find urban parking

ParkNSave recognized an issue that affects many people in cities around the country.

On average, people spend 23 minutes driving around looking for on-street or garage parking. Garages are owned by different companies, and there is no one-stop shop to easily find, compare, and pre-pay for parking.

To help solve this, ParkNSave needed to build a system that made it easy for people to purchase parking before they got into their cars. They were looking for a solution that allows drivers to reserve a parking spot so they have one waiting with their name on it when they pull into the garage.

The Miles IT team set out to create this piece of custom software to help ParkNSave accomplish their goal.

Cars tightly parallel parked along a curbside in a suburban town

OUR PROCESS

Creating the interactive website

Miles IT built an interactive web and ecommerce solution where consumers can find, compare, and purchase various parking passes throughout the New York City Area. The site allows people to purchase parking online with a guaranteed reservation that is ready as soon as they drive into the lot. Custom web portals were developed for garage owners to list their locations and pricing.

The project started with a Vision to Reality plan to create the architecture for this piece of software. We worked closely with the ParkNSave team and collaborated throughout the entire process.

With Miles IT, ParkNSave never experienced bumps in the road during the adoption phase and can continually improve the system.

CONTINUOUS IMPROVEMENT

Ongoing Support

No piece of software is perfect from inception. What matters is the ability to continue to enhance and support the product that was built.

With Miles IT, ParkNSave has a dedicated point of support and a wealth of available resources.

Because we built the solution, we fully understand how it works and can make ongoing recommendations for improvement.

“Miles IT brings three critical components to the table: Collaboration. Cooperation. Critical Thinking…We still love our ParkNSave platform and are continually enhancing it. Our support reps work with us closely to learn the ParkNSave system; they understand the customer base and the key objectives of our business every single day.”

Enhanced KPI reporting and data entry improvements for sanitation company

Assessing the best plan for system modernization

Updated system features mobile capabilities and enhanced KPI reporting

More capabilities that drive a better user experience

You Request. We Respond. It Gets Done!®

Project Highlights

Start accomplishing more with your business.

An intuitive cloud based SaaS application that offers client tracking capabilities

Creating an intuitive application for CAP agencies

New SaaS system offers client tracking capabilities and more

A software product that continues to advance

Ease of Use

Security

Cloud-Based Solution

You Request. We Respond. It Gets Done!®

Project Highlights

Start accomplishing more with your business.

A Custom software system and app transforms operation support for field services company

Building an advanced, modern software system

New software system transforms operational support

Productivity is through the roof

Enhanced Productivity

Business Intelligence

Ongoing Support

You Request. We Respond. It Gets Done!®

Project Highlights

Start accomplishing more with your business.

A custom integration between an EHR and patient scheduling software

Current EHR lacked online patient scheduling capabilities

Synchronizing data between EHR and patient scheduling system

An improved patient experience

Synchronized Data

Improved Patient Experience

Reduced Overhead Costs

You Request. We Respond. It Gets Done!®

Start accomplishing more with your business.

Our support and advance plan helped improve security and system performance

IT management team lacked security and application performance experts

Security Analysis (AND remediation)

Performance Analysis (AND improvement)

Leveraging our experience in software analysis

Improved focus on critical IT issues

Workforce Efficiency

Proactive Support

Reduced Costs

You Request. We Respond. It Gets Done!®

Start accomplishing more with your business.

Building an interactive website and ecommerce solution that simplifies the parking experience in New York City

“We LOVE the Miles IT Team”

No simple and centralized site to find urban parking

Creating the interactive website

Ongoing Support

Enhance your business processes with your own custom web portal.