As a growing company, the client needed to find an IT services company that could accommodate their scaling needs as they opened new offices and hired additional staff.

With a hybrid work environment, the client needed seamless support for various in-person locations as well as remote employees.

Though the client had basic IT infrastructure, they appreciated fast support for any technical issues that would arise.

After experiencing a 36-hour server shutdown with their previous provider, the client knew they needed a partner who could respond quickly in urgent situations and provide better support.

With server issues affecting connectivity and creating greater risk, exploring a cloud strategy was a top priority.

As a hybrid workplace, the client needed an IT team who could support staff at each of their office locations as well as remotely.

It was crucial to find an MSP who could completely manage company user devices, from onboarding and offboarding staff to upgrading existing equipment.

Being a small business, the client worried they would slip through the cracks with their IT partner and not get the personalized level of attention they needed.

The client ran into frustrating technical issues, such as remote desktop inefficiencies and recurring phone system problems, that made it difficult to run their business.

Future expansion was important to the client, so they needed their technology platforms to support additional employees and work.

Although Rackspace provided a quote for upgrading the existing solution with new hardware, NCS envisioned a more significant infrastructure upgrade.

To maintain business operations in the event of a disaster, NCS needed a platform with increased safeguards and availability.

It was essential for NCS’s new solution to support their current business processes and facilitate future opportunities for advancement.

The client thought their security posture could be better but wasn’t sure where to begin or which areas to focus on.

Understanding and ranking primary focus areas was essential so the client could effectively plan remediation actions.

Overall, the client’s goal was to use the results of our engagements to gain tangible steps for enhancing control activities.

The client sought to establish a clear, structured approach for their organization to receive accredited audits now and in future years.

With their unique technology environment, the client needed assistance clearly illustrating their control activities.

To build trust and transparency among customers, it was essential to share the SOC 2 audit report when the engagement was complete. 

The client shared areas of concern that they felt the pen test might help them correct; we kept these focus areas in mind as we performed the assessment.

Since the client needed to undergo an audit for compliance purposes, they wanted to ensure appropriate protections were in place before the examination.

Though meeting requirements was one part of the engagement, the client sought to enhance control activities to benefit their entire organization’s security.

The client’s regulatory entity mandated that they create and share an information security program to protect their assets from cybersecurity threats.

Though the client had a strong security posture, their documentation was not well-defined; they needed a cohesive strategy to integrate their numerous controls.

The organization’s staff and controls are not directly related to their service delivery, which made it more challenging to clarify necessary security protections.